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Itsm Analyst Jobs in Michigan (NOW HIRING)

Corning

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio Experience • Minimum 3-5 years of ...

Brose

IT Intern

Auburn Hills, MI · On-site

$14.25 - $19/hr

Handle and resolve incidents and service requests following ITSM processes * Ensure proper ticket documentation, categorization, and escalation * Perform basic troubleshooting and root cause analysis

Brose

IT Intern

Auburn Hills, MI · On-site

$14.25 - $19/hr

Handle and resolve incidents and service requests following ITSM processes * Ensure proper ticket documentation, categorization, and escalation * Perform basic troubleshooting and root cause analysis

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Itsm Analyst information

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$42.7K

$77.2K

$107.6K

How much do itsm analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for itsm analyst in Michigan is $77,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $86,700.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

What are the most commonly searched types of Itsm Analyst jobs in Michigan? The most popular types of Itsm Analyst jobs in Michigan are:
What are popular job titles related to Itsm Analyst jobs in Michigan? For Itsm Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Itsm Analyst jobs in Michigan look for? The top searched job categories for Itsm Analyst jobs in Michigan are:
Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $77,196 per year, or $37.1 per hour.

Service Now Process Analyst

Corning

Full-time

Medical, Dental, Life, PTO

Re-posted 11 days ago

Corning rating

8.2

Company rating: 8.2 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

87th of 536 rated manufacturers

Job description

Requisition Number: 72975

The company built on breakthroughs. ​  
Join us.​    

                                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  


Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ServiceNow solutions across enterprise environments.

Responsibilities

• Collaborate with stakeholders to gather and refine requirements.

• Ensure adherence to best practices and governance standards.

• Perform quality assurance and validation of platform changes.

• Support continuous improvement and innovation initiatives.

• Develop and maintain technical documentation.

• Coordinate with cross-functional teams for project success.

Skills

• Strong understanding of ServiceNow architecture and workflows.

• Experience with integrations and data migration.

• Excellent communication and stakeholder management skills.

• Advanced module expertise: ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio

Experience

• Minimum 3-5 years of hands-on ServiceNow experience.

• Experience in large-scale enterprise implementations.

• Leadership experience managing cross-functional teams.

• Strong ITIL and digital transformation background.

• Proven track record of delivering complex ServiceNow projects.

Education & Certifications

• Bachelor’s degree in computer science, Information Technology, or related field.

• Required: ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework).

• Preferred: ServiceNow Certified System Administrator

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. 

  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. 

  • As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.  

  • Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family. 

  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.

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