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Itsm Analyst Jobs in Michigan (NOW HIRING)

Piston Automotive

IT Analyst

Auburn Hills, MI · On-site

Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our ... Coordinate incident and trouble response using ServiceNow ITSM platform. * Install, configure, and ...

Corning

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio Experience • Minimum 3-5 years of ...

Stellantis

CMDB Product Owner (ServiceNow)

Auburn Hills, MI · On-site

$51 - $70.25/hr

Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM ... Excellent analytical, problem-solving, and decision-making skills. * Strong leadership and project ...

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Itsm Analyst information

See Michigan salary details

$42.7K

$77.2K

$107.6K

How much do itsm analyst jobs pay per year?

As of Sep 1, 2026, the average yearly pay for itsm analyst in Michigan is $77,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $86,700.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.

What are the most commonly searched types of Itsm Analyst jobs in Michigan?

The most popular types of Itsm Analyst jobs in Michigan are:

What are popular job titles related to Itsm Analyst jobs in Michigan?

For Itsm Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itsm Analyst jobs in Michigan look for?

The top searched job categories for Itsm Analyst jobs in Michigan are:

Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $77,196 per year, or $37.1 per hour.

IT Analyst

Piston Automotive

Auburn Hills, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Piston Automotive rating

2.6

Company rating: 2.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our Information Technology team supporting the Piston Automotive business unit. This position is based at our corporate headquarters in Redford, MI and will play a critical role in supporting both end users and core IT infrastructure. The ideal candidate will have experience across a broad range of technologies and possess strong problem-solving and critical thinking skills.

Piston Group wasn’t just founded to make things. It was founded to make things better. And that begins with building better teams solely dedicated to achieving excellence at every level of execution through a combination of experience, expertise, and a deep seeded passion for what we do. Our assemblies consistently set the standard because our people consistently raise the bar.

Why Piston Group? Competitive Wages, Paid Holidays & Vacation, Medical & Rx Plans, Dental & Vision Plans, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Life & Disability Coverage, 401K with Company Match, Tuition Reimbursement, Vehicle and Product Discounts


  • Provide daily end-user support, including troubleshooting hardware, software, and networking issues.

  • Administer and maintain Microsoft Active Directory (users, groups, computers).

  • Manage phone systems, badge access provisioning, and A/V conferencing tools.

  • Coordinate incident and trouble response using ServiceNow ITSM platform.

  • Install, configure, and support company-approved software, including:

    • Microsoft Office Suite, Teams, OneDrive, SharePoint

    • AutoCAD, Adobe Suite, Syncplicity, Teamcenter/CATIA

  • Provide mobile device support, including Microsoft Authenticator and mobile Office apps.

  • Troubleshoot and support wired/wireless networks, DHCP, VLANs, and IPAM.

  • Support multifunction printer/copier units.

  • Maintain and diagnose physical datacenter components such as routers, switches, firewalls, servers, UPS systems, storage arrays, and environmental sensors.

  • Apply Windows Updates, manage security patches, and handle image deployment.

  • Maintain backup and recovery processes and technologies.

  • Occasional travel to other sites may be required (≤10%)

Required Skills and Technologies:

  • Core Platforms: Microsoft Active Directory, Microsoft 365 (Office, Teams, OneDrive, SharePoint)

  • Systems Management: Image Deployment, Patch Management, Windows Updates

  • Networking: DNS, DHCP, VLAN, IPAM, Cisco Meraki

  • Virtualization: VMware vCenter and ESXi

  • Monitoring & Remote Tools: SolarWinds, Endpoint Protection, ServiceNow

  • Hardware Support: Printers/Copiers, servers, networking and A/V equipment

  • Backup & Disaster Recovery: Experience with enterprise-grade solutions

  • Mobile Device Support: iOS/Android mobile Office suite and multilayer security tools


  • Associate’s or Bachelor’s Degree in Information Technology or related field preferred, High School Diploma or GED required. 

  • 3+ years of experience in IT support or infrastructure-related role.

    • Relevant certifications (MCSA, CompTIA, Cisco, VMware, etc.) are a plus.

  • Ability to work onsite Monday through Friday at the Lake Orion Plant 

Piston Automotive, part of the Piston Group family of companies, is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace that values the unique contributions of every employee. We encourage all candidates to apply for positions that match their skills and capabilities, ensuring equal consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For any questions regarding job opportunities or the application process, please reach out to us at pistongrouptalent@pistongroup.com. We are committed to providing accommodations for individuals with disabilities during the job search and application process, reinforcing our commitment to inclusivity for all job seekers

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