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Itsm Analyst Jobs in Michigan (NOW HIRING)

Epitec, Inc.

Change Incident Manager

Detroit, MI

Summary Oversee development of ITSM-based management process and controls to ensure IT service ... Collect, analyze, develop, document, and communicate business requirement. Support one or more ...

LEONI

IT Operations Specialist

Farmington Hills, MI · On-site

... analysis and qualification of the ticket and ensures that the tickets are solved or routed right ... Accurate recording of issues in the ITSM Ticketing Tool of Customer and assigns to the appropriate ...

Acrisure, LLC

Junior ServiceNow Developer

Grand Rapids, MI

$52 - $71.25/hr

Work with business stakeholders and business analysts to understand requirements and translate them ... Exposure to ServiceNow ITSM, CMDB, Asset Management, or Service Catalog modules. * Experience with ...

LEONI

IT Operations Specialist

Farmington Hills, MI

... analysis and qualification of the ticket and ensures that the tickets are solved or routed right ... Accurate recording of issues in the ITSM Ticketing Tool of Customer and assigns to the appropriate ...

iFlow Inc

IT Manager (Manufacturing)

Farmington Hills, MI · On-site

$93K - $114K/yr

Monitor system performance and implement proactive solutions and lead root cause analysis to ... Familiarity with IT service management (ITSM) frameworks and ticketing systems. Bilingual ...

Acrisure

Junior ServiceNow Developer

Grand Rapids, MI · On-site

$51.75 - $71.25/hr

Work with business stakeholders and business analysts to understand requirements and translate them ... Exposure to ServiceNow ITSM, CMDB, Asset Management, or Service Catalog modules. * Experience with ...

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Itsm Analyst information

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$42.7K

$77.2K

$107.6K

How much do itsm analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for itsm analyst in Michigan is $77,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $86,700.00 per year, depending on experience, location, and employer.

What is an ITSM analyst?

An ITSM (IT Service Management) Analyst is responsible for managing and improving IT service delivery within an organization. They ensure that IT processes align with business needs, monitor IT service performance, and support incident, problem, and change management. ITSM Analysts often work with ITIL frameworks to enhance service efficiency and user satisfaction. They also collaborate with teams to investigate issues, implement best practices, and optimize IT workflows.

What are the key skills and qualifications needed to thrive as an ITSM analyst?

To thrive as an ITSM Analyst, you need a strong understanding of IT Service Management frameworks such as ITIL, analytical thinking, and problem-solving skills, typically supported by a relevant degree or professional certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management, as well as an ITIL Foundation certification, is often required. Excellent communication, stakeholder management, and organizational skills help you collaborate across technical and business teams. These skills and qualifications enable you to efficiently manage IT service processes, ensure compliance with best practices, and deliver continual improvements in service delivery.

What are some typical challenges an ITSM analyst faces in their day-to-day work?

ITSM Analysts often face challenges such as aligning service management processes with evolving business needs, resolving complex incident and problem tickets, and ensuring consistent adherence to ITIL or other best-practice frameworks. They must also balance multiple stakeholder expectations while working within tight deadlines to maintain or improve service quality. Additionally, adapting to new technological tools and ongoing process changes can be demanding. However, these challenges make the role dynamic and provide excellent opportunities for professional growth and developing valuable expertise in IT operations and service improvement.

Is IT hard to be an ITSM analyst?

Being an ITSM analyst involves understanding IT service management frameworks like ITIL, strong problem-solving skills, and proficiency with tools such as ServiceNow or BMC. The role can be challenging due to the need for attention to detail, communication skills, and the ability to handle multiple tasks, but it is manageable with proper training and experience.

What are the most commonly searched types of Itsm Analyst jobs in Michigan?

The most popular types of Itsm Analyst jobs in Michigan are:

What are popular job titles related to Itsm Analyst jobs in Michigan?

For Itsm Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itsm Analyst jobs in Michigan look for?

The top searched job categories for Itsm Analyst jobs in Michigan are:

Itsm Analyst jobs near you
Infographic showing various Itsm Analyst job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $77,196 per year, or $37.1 per hour.

3DX PLM Support engineer

Ruri Software Technologies LLC

Dearborn, MI • On-site

Contractor

Re-posted 15 days ago

Job description

3DX PLM Support Engineer
Location: Fully onsite. Dearborn, MI
JD:
1. L1 / L2 Support Operations
• Provide Level 1 & Level 2 support for 3DX PLM platform, addressing user-reported incidents and service requests within SLA timelines [linkedin.com]
• Perform incident triage, prioritization (P1–P4), and resolution using ITSM tools (ServiceNow/JIRA) [in.jooble.org]
• Ensure minimum downtime and business continuity by timely issue resolution and escalation
________________________________________
2. Troubleshooting & Issue Resolution
• Diagnose and resolve issues related to:
o Platform functionality (ENOVIA, CATIA, DELMIA modules)
o User access, roles, permissions, and lifecycle states [linkedin.com]
o Integration failures and data inconsistencies
• Perform root cause analysis (RCA) for recurring issues and implement preventive fixes [linkedin.com]
________________________________________
3. 3DX PLM Modules Support
• Provide functional and technical support across key modules:
o ENOVIA – BOM, Change Management, Product Structure
o CATIA / CAD Collaboration – Design integration and workspace issues
o DELMIA – Manufacturing / process planning (if applicable)
• Ensure proper PLM workflows, lifecycle management, and data governance alignment
________________________________________
4. CAD & System Integrations
• Support and troubleshoot CAD integrations (CATIA V5/V6, NX, SolidWorks) with 3DX PLM
• Handle PLM–ERP/system integrations (e.g., SAP) and downstream applications
• Resolve issues related to:
o Data synchronization
o BOM transfers
o CAD file check-in/check-out failures
________________________________________
5. System Monitoring & Maintenance
• Monitor system logs, performance metrics, and user activity to identify issues proactively 
• Support:
o Patch deployments and upgrades
o Environment maintenance (DEV, QA, PROD)
• Participate in system health checks and performance tuning
________________________________________
6. User Support & Stakeholder Coordination
• Act as a primary interface with business users, engineering teams, and IT teams 
• Provide end-user guidance, training, and usage support
• Collaborate with L3/dev teams for complex issue resolution
Top Skills:
3DX PLM, MQL
Years of Experience: 8.00 Years of Experience