ZipRecruiter

Log In

1

System Support Analyst Jobs in Michigan (NOW HIRING)

Carhartt

Retail System Support Analyst

Dearborn, MI · On-site

Retail Systems Support Analyst Department: Information Technology Reports to: Manager, Retail Systems Location: Dearborn Job Classification: Hybrid FLSA Status: Exempt Job Band: Professional Job ...

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI

  • Medical

  • Dental

  • Vision

  • Retirement

Agency Support Analyst To provide Level I technical support in a call center environment for up to ... To provide proactive communication to all appropriate parties regarding online production system ...

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Agency Support Analyst To provide Level I technical support in a call center environment for up to ... To provide proactive communication to all appropriate parties regarding online production system ...

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Agency Support Analyst To provide Level I technical support in a call center environment for up to ... To provide proactive communication to all appropriate parties regarding online production system ...

FastTek

Workstation Support Analyst

Jackson, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as System Center Configuration Manager Administrator, responsible for performing all aspects of SCCM application packaging, deployment, support and maintenance of applications Skills:

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... Configure, maintain, and deploy system images, software packages, and endpoint devices * Support ...

LayerCake

Dedicated Support Analyst I

Dearborn Heights, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description: Dedicated Support Analyst I Company: LayerCake Location: Remote About the Role ... Basic understanding of Windows and macOS operating systems, cloud productivity platforms, and ...

next page

Showing results 1-20

All JobsSystem Support Analyst JobsSystem Support Analyst Jobs in Michigan

System Support Analyst information

See Michigan salary details

$13

$28

$45

How much do system support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for system support analyst in Michigan is $28.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $34.76 per hour, depending on experience, location, and employer.

What does a system support analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.

What are some common challenges system support analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What are the key skills and qualifications needed to thrive as a system support analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

Is a system support analyst a stressful job?

A system support analyst's job can be stressful due to the need to resolve technical issues quickly and support end-users, often under tight deadlines. The role may involve handling urgent problems, working irregular hours, and maintaining high attention to detail, which can contribute to job stress. However, stress levels vary depending on the work environment and individual skills.

Is a system support analyst entry-level?

A system support analyst position can be entry-level, especially for those with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. Many entry-level roles require a relevant associate degree or certifications like CompTIA A+ and offer on-the-job training to develop necessary skills. Experience requirements vary by employer, with some roles suitable for recent graduates or those transitioning into IT support.

What is a system support analyst?

A system support analyst is a professional responsible for maintaining, troubleshooting, and supporting computer systems and networks within an organization. They often assist users, install hardware and software, and ensure system security, typically using tools like ticketing systems and diagnostic software. Strong technical skills, problem-solving abilities, and relevant certifications are common requirements for this role.

What are popular job titles related to System Support Analyst jobs in Michigan?

For System Support Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching System Support Analyst jobs in Michigan look for?

The top searched job categories for System Support Analyst jobs in Michigan are:

What are popular job titles related to System Support Analyst jobs in MI?

For System Support Analyst jobs in MI, the most frequently searched job titles are:

System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,549 per year, or $28.1 per hour.

Retail System Support Analyst

Carhartt

Dearborn, MI • On-site

Full-time

Re-posted 25 days ago

Carhartt rating

8.0

Company rating: 8.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Position Details:
Title: Retail Systems Support Analyst
Department: Information Technology
Reports to: Manager, Retail Systems
Location: Dearborn
Job Classification: Hybrid
FLSA Status: Exempt
Job Band: Professional
Job Summary
The Retail Systems Support Analyst maintains and provides support for various retail systems and applications including point-of-sale systems, interactive kiosks, new store openings, and other retail systems projects.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
  • Work with L1 to support, maintain, diagnose and troubleshoot all store applications and system issues, including production on-call responsibilities. Work directly with stores to solve issues, including basic network issues.
  • Identify opportunities for process improvement and assist in documentation.
  • Partner with internal and 3rd party partners to run projects.
  • Reach across functional groups to other members of IT to ensure integration points are understood, supportable and scalable.
  • Commit to project timelines, due dates, and project methodologies.
  • Travel to various store locations to perform the following:
  • Hardware installation and inventory tasks
  • Hardware usage evaluations
  • Software systems overview with store team

Required Education
  • Bachelor's degree in IT or a related field, or equivalent years of relevant experience.

Required Skills & Experience
  • Minimum of 2-year experience in MS Windows OS environment including Windows 11 &/or scripting, imaging, and configuring and implementing packaged software tools
  • Experience with SAP POS (GK) or similar POS software packages and POS configuration is preferred
  • Strong troubleshooting and problem-solving skills with the ability to resolve technical issues both independently and collaboratively.
  • Sense of urgency in resolving issues and restoring full services to Retail store locations.
  • Ability to manage multiple tasks and shift priorities rapidly.
  • Strong written and verbal communication skills with the ability to express complex technical ideas to various audiences.
  • Familiarity with Retail business issues including Retail Accounting, Inventory Management, and Merchandising is preferred.

Physical Requirements and Working Conditions
  • On-call support responsibilities that will include some evenings and weekends if necessary.
  • Typical office environment; office setting.
  • Extended periods of time sitting, standing, typing on a computer.
  • Light lifting may be required (25 lbs).
  • Some travel required (up to 20%).
  • This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
  • Carhartt is a tobacco free workplace.

#LI-HYBRID
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

What Carhartt employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply