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System Support Analyst Jobs in Michigan (NOW HIRING)

Carhartt

Retail System Support Analyst

Dearborn, MI · On-site

Retail Systems Support Analyst Department: Information Technology Reports to: Manager, Retail Systems Location: Dearborn Job Classification: Hybrid FLSA Status: Exempt Job Band: Professional Job ...

SMART

SUPPORT ANALYST II

Troy, MI · On-site

$74K/yr

Support Analyst II Department: Information Technology General Summary Under general supervision ... Support enterprise systems, including Windows OS, Microsoft 365, printers, and business ...

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI

$56K - $67K/yr

Agency Support Analyst US-MI-Lansing Job ID: 2026-8675 # of Openings: 1 Category: Customer Service ... To provide proactive communication to all appropriate parties regarding online production system ...

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

Agency Support Analyst US-MI-Lansing Job ID: 2026-8675 # of Openings: 1 Category: Customer Service ... To provide proactive communication to all appropriate parties regarding online production system ...

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Create training documents and conduct periodic training for selected system super users in ...

FastTek

Workstation Support Analyst

Jackson, MI

Serve as System Center Configuration Manager Administrator, responsible for performing all aspects of SCCM application packaging, deployment, support and maintenance of applications Skills:

Synectics

Workstation Support Analyst

Jackson, MI · On-site

Serve as System Center Configuration Manager Administrator, responsible for performing all aspects ... Supporting/testing application packaging & deployment Qualifications : * Education: Technical ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... Configure, maintain, and deploy system images, software packages, and endpoint devices * Support ...

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System Support Analyst information

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$13

$28

$45

How much do system support analyst jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for system support analyst in Michigan is $28.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $34.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a System Support Analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What are some common challenges System Support Analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a System Support Analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.
What are popular job titles related to System Support Analyst jobs in Michigan? For System Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching System Support Analyst jobs in Michigan look for? The top searched job categories for System Support Analyst jobs in Michigan are:
What are popular job titles related to System Support Analyst jobs in MI? For System Support Analyst jobs in MI, the most frequently searched job titles are:
System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in Michigan as of June 2026, with employment types broken down into 3% As Needed, 73% Full Time, 12% Part Time, and 12% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $58,549 per year, or $28.1 per hour.
Retail System Support Analyst

Retail System Support Analyst

Carhartt

Dearborn, MI • On-site

Full-time

Posted 15 days ago

Carhartt rating

8.0

Company rating: 8.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Position Details:
Title: Retail Systems Support Analyst
Department: Information Technology
Reports to: Manager, Retail Systems
Location: Dearborn
Job Classification: Hybrid
FLSA Status: Exempt
Job Band: Professional
Job Summary
The Retail Systems Support Analyst maintains and provides support for various retail systems and applications including point-of-sale systems, interactive kiosks, new store openings, and other retail systems projects.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
  • Work with L1 to support, maintain, diagnose and troubleshoot all store applications and system issues, including production on-call responsibilities. Work directly with stores to solve issues, including basic network issues.
  • Identify opportunities for process improvement and assist in documentation.
  • Partner with internal and 3rd party partners to run projects.
  • Reach across functional groups to other members of IT to ensure integration points are understood, supportable and scalable.
  • Commit to project timelines, due dates, and project methodologies.
  • Travel to various store locations to perform the following:
  • Hardware installation and inventory tasks
  • Hardware usage evaluations
  • Software systems overview with store team

Required Education
  • Bachelor's degree in IT or a related field, or equivalent years of relevant experience.

Required Skills & Experience
  • Minimum of 2-year experience in MS Windows OS environment including Windows 11 &/or scripting, imaging, and configuring and implementing packaged software tools
  • Experience with SAP POS (GK) or similar POS software packages and POS configuration is preferred
  • Strong troubleshooting and problem-solving skills with the ability to resolve technical issues both independently and collaboratively.
  • Sense of urgency in resolving issues and restoring full services to Retail store locations.
  • Ability to manage multiple tasks and shift priorities rapidly.
  • Strong written and verbal communication skills with the ability to express complex technical ideas to various audiences.
  • Familiarity with Retail business issues including Retail Accounting, Inventory Management, and Merchandising is preferred.

Physical Requirements and Working Conditions
  • On-call support responsibilities that will include some evenings and weekends if necessary.
  • Typical office environment; office setting.
  • Extended periods of time sitting, standing, typing on a computer.
  • Light lifting may be required (25 lbs).
  • Some travel required (up to 20%).
  • This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
  • Carhartt is a tobacco free workplace.

#LI-HYBRID
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

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