ZipRecruiter

Log In

1

System Support Analyst Jobs in Michigan (NOW HIRING)

PlastiPak

IT Analyst (HRIS)

Plymouth, MI · On-site

The IT Analyst is responsible for supporting HR, Payroll, and Benefits system projects and related production support. In this role, you will configure, design, test, and implement new and existing ...

CBRE

Contract Support Senior Analyst

Ann Arbor, MI · On-site

As a CBRE Contract Support Senior Analyst, you will provide advanced contract administration ... Manage vendor performance using established processes and systems. Prepare complex reports for ...

Intertek

HRIS Analyst - Oracle HCM Cloud

Kentwood, MI · Hybrid

$90K - $100K/yr

HRIS Analyst - Oracle HCM Cloud Hybrid Schedule: 1-2 days per week in-office Intertek, a leading ... Reporting to the VP of HR North America, this role supports HR functional areas including ...

previous pagenext page

Showing results 21-40

All JobsSystem Support Analyst JobsSystem Support Analyst Jobs in Michigan

System Support Analyst information

See Michigan salary details

$13

$28

$45

How much do system support analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for system support analyst in Michigan is $28.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $34.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a system support analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

Is a system support analyst entry-level?

A system support analyst position can be entry-level, especially for those with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. Many entry-level roles require a relevant associate degree or certifications like CompTIA A+ and offer on-the-job training to develop necessary skills. Experience requirements vary by employer, with some roles suitable for recent graduates or those transitioning into IT support.

What is a system support analyst?

A system support analyst is a professional responsible for maintaining, troubleshooting, and supporting computer systems and networks within an organization. They often assist users, install hardware and software, and ensure system security, typically using tools like ticketing systems and diagnostic software. Strong technical skills, problem-solving abilities, and relevant certifications are common requirements for this role.

Is a system support analyst a stressful job?

A system support analyst's job can be stressful due to the need to resolve technical issues quickly and support end-users, often under tight deadlines. The role may involve handling urgent problems, working irregular hours, and maintaining high attention to detail, which can contribute to job stress. However, stress levels vary depending on the work environment and individual skills.

What are some common challenges system support analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a system support analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.

What are popular job titles related to System Support Analyst jobs in Michigan?

For System Support Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching System Support Analyst jobs in Michigan look for?

The top searched job categories for System Support Analyst jobs in Michigan are:

What are popular job titles related to System Support Analyst jobs in MI?

For System Support Analyst jobs in MI, the most frequently searched job titles are:

System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,549 per year, or $28.1 per hour.

Technical Support Analyst I

AAA Life Insurance Company

Livonia, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Overview
At AAA Life, we strive to maintain a collaborative work environment with shared responsibilities that puts the member first and provides great service to the AAA club partners.
As a people-centric organization, we focus on the development of all associates and providing opportunities to help them succeed. Here, you will exercise your potential to innovate, finding ways to increase efficiency and enhance our business processes.
Our goal is to develop an environment that attracts, cultivate and inspires excellence so that all of our associates have an exceptional AAA Life experience.
AAA Life Insurance Company is seeking a Technical Support Analyst who is excited to be part of a growing, transforming business and has the desire to grow his or her career. You will be part of a tight-knit and cohesive group of professionals who take pride in their work, care about the impact of their contributions and care about their teammates. General responsibilities include receiving end-user support requests via phone or email based ticketing system, performing initial troubleshooting and root cause analysis, documenting technical resolutions and procedures, and communicating or escalating as necessary to resolve production issues.
NOTE: This is for a 12:30PM-9PM shift, Monday through Friday. Must be in the Livonia office a minimum of 3 days a week and more if needed. THIS POSTION IS NOT REMOTE!!!
Responsibilities
  • Support users of AAA Life applications desk side or remotely.
  • Administer user accounts using Active Directory.
  • Execute and monitor iSeries commands.
  • Perform remote computer support through WebEx and Teamviewer.
  • Support of hardware and software, including but not limited to Outlook Email, Microsoft Operating Systems, Teams, Web Applications, and Multi-Factor Authentication
  • Identify and address user computer issues.
  • Work under minimal supervision following established processes.
  • Research complex issues; document steps taken with detailed description of the issue.
  • Perform initial triage on production break/fix items and documents all pertinent data.
  • Thoroughly document all activity through ITSM tracking system.
  • Maintains a high level of knowledge and expertise relative to AAA Life and its products, systems, programs, and business processes.

Qualifications
  • Must have or pursuing bachelor's degree in computer science, Business Administration, or a related field or equivalent experience.
  • Must be able to work on a later shift with little to no supervision during that time.
  • Prefer a highly motivated candidate that thrives working in a team environment.
  • 1 - 2 years customer service experience in any field

What We Bring to the Table
Hybrid work environment that promotes work-life balance
Comprehensive medical, dental, and vision coverage starting from your first day
Employer 401k match and employer contribution to a pension plan
Generous PTO and paid parental leave to support your family needs
Various associate resource groups and community involvement initiatives
Essential Job Functions
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.
AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Hybrid Word Environment
- 401K
- Support for Community Involvement
We work hard to embrace diversity and inclusion and encourage everyone at AAA Life to bring their authentic selves to work every day.

Apply