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Senior Technical Support Analyst Jobs in Michigan

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

OpenLogix

Senior Technical Architect

Lansing, MI

... enhancements and support activities. Complete Description: Ad hoc requests for technical ... Analysis and design for upgrades and migrations of DNR systems. Development of data architecture ...

OpenLogix

Senior Technical Architect

Lansing, MI · On-site

... enhancements and support activities. Complete Description: Ad hoc requests for technical ... Analysis and design for upgrades and migrations of DNR systems. Development of data architecture ...

InterSources Inc

Technical Support 3

Detroit, MI · On-site

$37K - $46K/yr

The Technical Support 3 position involves providing technical expertise in diagnosing and resolving ... • Analyze operational problems • Investigate alternative solutions and potential risk • ...

Ask IT consulting

Sr. Technical Writer

Lansing, MI · On-site

Position: Sr. Technical Writer Location: Lansing MI 48909 Duration: 12 months plus extension ... MDOT has a portfolio of more than 200 custom-developed applications for which DTMB provides support ...

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior technical support analyst in Michigan is $30.39, according to ZipRecruiter salary data. Most workers in this role earn between $25.34 and $32.69 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

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What cities in Michigan are hiring for Senior Technical Support Analyst jobs?

Cities in Michigan with the most Senior Technical Support Analyst job openings:

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Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,203 per year, or $30.4 per hour.

Technical Support Analyst (Onsite - Traverse City, MI)

Munson Healthcare

Traverse City, MI • On-site

Full-time

Retirement, PTO

Posted 5 days ago

Munson Healthcare rating

6.9

Company rating: 6.9 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

456th of 898 rated healthcare providers

Job description

Company Description
More Than Just Care, It's Community
Imagine doing meaningful work in a place where people vacation. That's life at Munson Healthcare - northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.
If you want a career in healthcare and a lifestyle most people only dream about - with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.
Invested in You
  • Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
  • Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
  • Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
  • Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description
  • A Technical Support Analyst is responsible for IT equipment implementation and support functions. Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment. This level is staffed by experienced staff with sufficient educational background and/or experience to qualify them to perform most tasks independently.
  • Provides operational support of technology. Provides concise, timely and detailed documentation of activities related to hardware/software service requests, installations and removals.
  • Responsible for maintenance of technical documentation of operational processes and procedures. Responsible for maintenance of departmental documentation including hardware and software inventories.
  • Monitors and processes tickets. Monitors, troubleshoots and resolves hardware, operating system, application and desktop problems following documented procedures. Escalates more complex issues to appropriate IS resources.
  • Responsible for preparation, installation and removal of hardware and software. Responsible for connection of hardware to the network.
  • Required to work with vendors or other IS staff in resolving application, operating system, desktop, network and hardware issues. Performs pre-defined functions during downtime procedures including departmental rounding and relaying pertinent information to the command center. Performs spreadsheet, database and word processing functions.
  • Maintains proper security at all times. Manages multiple tasks simultaneously without significant supervision. Provides ideas for improving customer service.
  • Performs analysis to solve business or technological issues with occasional guidance. Provides one-on-one education to users.
  • Performs other duties as assigned.

Qualifications
What's Required
One of the following are required:
  • Bachelor's Degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems.
  • Bachelor's degree (or the equivalent) in related field (e.g. statistics, mathematics, physics) with one-year related experience.
  • Associate degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems and two years of related experience.
  • High school diploma or GED and four years experience equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems

Additional Information
Are you Munson Material? Apply today!
Full-time on-site in Traverse City, Michigan
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

What Munson Healthcare employees say

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About Munson Healthcare

Sourced by ZipRecruiter

Munson Healthcare is Northern Michigan's largest regional healthcare provider. We serve 30 Michigan counties with 8 community-based hospitals each with a system of outlying primary care and specialty clinics. We are committed to improving lives in those communities and invite you to become part of that mission by choosing Munson for your career in healthcare.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Traverse City, MI, US

Year founded

1925

Social media

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