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Senior Technical Support Analyst Jobs in Michigan

Millerknoll

Senior Technical Analyst

Zeeland, MI · On-site

And our success allows MillerKnoll to support causes that align with our values, so we can build a ... As Senior Technical Analyst you will be a key member of the Digital Product Team responsible for ...

MillerKnoll

Senior Technical Analyst

Zeeland, MI · On-site

And our success allows MillerKnoll to support causes that align with our values, so we can build a ... As Senior Technical Analyst you will be a key member of the Digital Product Team responsible for ...

MillerKnoll

Senior Technical Analyst

Zeeland, MI · On-site

They are seeking a Senior Technical Analyst to be a key member of the Digital Product Team ... Responsibilities : • Support configuration and maintenance of data hierarchies, attribute schemas ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior technical support analyst in Michigan is $30.39, according to ZipRecruiter salary data. Most workers in this role earn between $25.34 and $32.69 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
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Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,203 per year, or $30.4 per hour.

Technical Support Analyst

Detroit Zoological Society

Royal Oak, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Analyst
General Description
The Technical Support Analyst is responsible for providing customer technical service, support and training to staff members in audio and visual technology. This position will analyze, evaluate and diagnose technical problems involving organization-wide A/V services and products; assess the complexity and determine resolutions; report on findings; recommend and document solutions.
The Technical Support Analyst must continually expand their knowledge of software applications and hardware as technology changes. This position is an integral part of the Information Technology Department and as such services the entire staff.
This job description is by no means all-inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership. This document will be reviewed on a continual basis and will be modified as needed.
Principal Duties and Responsibilities
  • Responsible for diagnosing and/or resolving level one problems related to cameras, audio, projection and radios throughout the Detroit Zoo and Belle Isle Nature Center campuses.
  • Effectively uses IT-mandated solutions as part of daily operations, including the IT helpdesk solution and other standard DZS software platforms (Outlook, Teams, etc.)
  • Document problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets.
  • Provide hardware and software deployment as it relates to the role and support to the user community.
  • Performs IT-related duties as assigned by IT leadership.
  • Occasionally perform user account maintenance. Activities include unlocking accounts, password resets and permission modifications to allow for camera access.
  • Provide one-on-one and group training for peers and staff members. This would include trainings on new technologies, hardware/software and process changes as it relates to cameras, audio, and studio technology.
  • Participate in certification and impromptu training to effectively learn new technologies that are applied within the DZS environment.
  • Collaborate with IT team, service partners, and vendors for problem management of complex technical support issues.
  • Assist system and network administrators in troubleshooting network connections software issues, integration with various vendors via triage role and documentation of network processes and infrastructure.
  • Participate in special projects or events as assigned.
  • Small amounts of travel to other DZS sites in the area as needed

Qualifications
Education and Experience
  • Minimum of three (3) years’ experience configuring, installing, troubleshooting and repairing camera and audio-visual hardware and software.
  • High level of customer service experience required.
  • Experience with end-user customer support and remote access software and help desk systems.
  • A valid State of Michigan Driver’s license.
  • Certifications as required for administering the various technical operations systems/platforms at the DZS.

Knowledge, Skills, and Abilities
  • Ability to use customer-service oriented techniques to determine and resolve problems and respond competently with the appropriate sense of urgency to customer requests.
  • Self-motivated and the ability to work with minimum supervision.
  • Strong verbal and written communication skills.
  • Quick learner, proactive individual with the ability to work in a dynamic, fast-changing environment.
  • Must be able to provide after-hours support on a rotational basis with occasional travel required to Belle Isle Nature Center.

Preferred
  • Associate degree in computer or certified Microsoft technology
  • Working experience with Milestone, Axis, Genetec
  • Networking experience supporting Layer 2 amp; 3 switches

Working Conditions
The work environment is generally comfortable and most work is inside an office environment. The position will require outdoor exposure to seasonal weather conditions for camera installations/repairs, special events, project installations, troubleshooting, openings, etc.
Physical Requirements
This position requires sitting, standing, walking, bending, and stooping for extended periods, the ability to lift and move up to 50 pounds, and the use of standard office equipment and the computer. It also requires the ability to give and receive information audibly through speaking and listening, as well as through email and text.
The individual must be able to satisfactorily perform the essential functions of the job with or without accommodation. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.

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