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Entry Level Help Desk Analyst Jobs in Michigan (NOW HIRING)

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer team for ... analysis to determine short and long term solutions. Participates in the implementation ...

Priority Waste

This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology ... help desk, customer service, or technical support role - or equivalent hands-on experience.

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for entry level help desk analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What does an Entry Level Help Desk Analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What jobs pay 4000 a week without a degree?

Entry level help desk analyst roles typically do not pay $4,000 a week; such high earnings are uncommon without advanced experience or certifications. High-paying jobs that may reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or certain trades, but generally not at entry level. Most roles paying this amount without a degree are in sales, entrepreneurship, or specialized technical fields with significant experience or commission-based pay structures.

What jobs pay $700 a day?

Entry level Help Desk Analyst roles typically do not pay $700 a day; such high daily rates are more common in specialized IT consulting, freelance cybersecurity, or contract positions requiring advanced skills and certifications. Most entry-level help desk jobs offer hourly wages or salaries below this amount, but experienced contractors or those with niche expertise can command higher daily rates through freelance or contract work.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and basic troubleshooting, but it does not replace the role of an Entry Level Help Desk Analyst. These professionals are still essential for complex issues, customer communication, and system management that require human judgment and technical skills. Knowledge of ticketing systems and customer service remains important in this role.

What Does an Entry-Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

Is helpdesk a good entry level job?

Help desk positions, including entry-level help desk analyst roles, are considered good starting points for those interested in IT careers. They provide foundational skills in troubleshooting, customer service, and technical support, often requiring basic knowledge of operating systems, networking, and common software tools. These roles can lead to more advanced IT positions with experience and additional certifications.
More about Entry Level Help Desk Analyst jobs
What are popular job titles related to Entry Level Help Desk Analyst jobs in Michigan? For Entry Level Help Desk Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Analyst jobs in Michigan look for? The top searched job categories for Entry Level Help Desk Analyst jobs in Michigan are:
What cities in Michigan are hiring for Entry Level Help Desk Analyst jobs? Cities in Michigan with the most Entry Level Help Desk Analyst job openings:
Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Michigan as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 84% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $43,672 per year, or $21 per hour.
Help Desk Analyst

Help Desk Analyst

Skytron LLC

Grand Rapids, MI • On-site

$19 - $25.75/hr

Full-time

Retirement, PTO

Re-posted 7 days ago

Job description

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.

What We Offer

  • Comprehensive benefits package, starting day one
  • Annual pool bonus
  • Paid vacation, personal days, and holidays
  • 401(k) and profit sharing
  • Tuition reimbursement program
  • Onsite gym
  • Family-owned and operated work environment

What You'll Do

  • Provide exceptional Windows-based level 1-2 software, hardware, and network support
  • Format PCs and Laptops for lifecycle use
  • Restructure systems and user data migration
  • Configure older systems for training / decommission
  • Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
  • Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
  • Physical setup of computer system for users and office worksations
  • Document user requests and solutions in helpdesk software
  • One-on-one end-user training, as needed
  • Assist the Information Services manager with special projects, as assigned
  • Additional related duties, as assigned

What You'll Bring

We are looking for a customer-focused individual with the ability to clearly communicate technical solutions in a user-friendly, professional manner. The ideal candidate will:

  • Capably handle required administrative functions
  • Devise workable solutions
  • Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
  • Be internally motivated and work well with minimal supervision
  • Listen to others, expressing ideas, both orally and in writing
  • Possess a strong attention to detail and excellent documentation practices

Qualifications

  • Associate's degree in related field and / or 1 – 3 years of work-related experience
  • Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
  • Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
  • Dell laptop certification, preferred

If you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.

We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.