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Entry Level Help Desk Analyst Jobs in Michigan (NOW HIRING)

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$20.25 - $27.75/hr

Basic Purpose Positions in the Help Desk Analyst classification are responsible for monitoring events and resolving incidents and problems with enterprise information systems, infrastructure ...

TEKsystems c/o Allegis Group

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Technical Skills: Basic knowledge of Windows and macOS ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Technical Skills: * Basic knowledge of Windows and macOS ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Technical Skills: • Basic knowledge of Windows and macOS ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

... DoAs a Help Desk Analyst, you will be the first point of contact for resolving technical issues and keeping our systems, equipment, and users running smoothly. In this role, you will:Provide ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of contact for resolving technical issues and keeping our systems, equipment, and users running smoothly.

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of contact for resolving technical issues and keeping our systems, equipment, and users running smoothly.

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a manufacturing environment in Holland, Michigan. This Long-term Contract position focuses on ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer team for ... analysis to determine short and long term solutions. Participates in the implementation ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

TEKsystems c/o Allegis Group

Help Desk Support

Southfield, MI · On-site

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

Little Caesars

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

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All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Michigan

Entry Level Help Desk Analyst information

See Michigan salary details

$12

$20

$31

How much do entry level help desk analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level help desk analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,672 per year, or $21 per hour.

Help Desk Analyst I

Wayne State University

Detroit, MI • On-site

$20.25 - $27.75/hr

Full-time

Posted 20 days ago

Wayne State University rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

289th of 619 rated colleges and universities

Job description

Basic Purpose 
 
Positions in the Help Desk Analyst classification are responsible for monitoring events and resolving incidents and problems with enterprise information systems, infrastructure, products, and services and end user device diagnostics and repair. This requires the incumbent to be fully knowledgeable with the tools and technologies used to provide optimal solutions in meeting customer needs. The focus of the work is to identify, and resolve or escalate technical issues in a timely and accurate manner. Incumbents provide direct support and communication to customers (faculty, students, staff, alumni, guests, and technical support personnel) to assure that requests for support are captured and resolved with appropriate follow-up customer communication and solution documentation developed.
 
 
Essential Functions
 
Monitor events, reported incidents, and service requests related to IT systems, infrastructure, and services. 
 
Serve as the liaison between customers and C&IT departments assuring requests for service and reported incidents are appropriately captured, resolved, and triaged, 
including follow-up notification to the customer. 
 
Provide resolution to issues as appropriate for support personnel and develop technical documentation and knowledge base information that enhances support or customer self-help resolution capabilities for recurring situations.  
 
Keep abreast of emerging technologies in computing systems and changes to the WSU enterprise systems, services, infrastructure, and processes.  
 
Recognize, identify, isolate, resolve, and document problems with information system products and services. 
 
Diagnose, troubleshoot, configure and repair customer desktop/tablet/mobile device issues. 
 
Perform day-to-day operational responsibilities of the Help Desk as appropriate (answer phones and emails, sales and technology assistance for walk-in customers, develop and/or distribute reports, monitor activities, respond to alarms and events, mount and rotate tapes, operate devices such as printers and folder/sealer, etc.).   
 
Assist in the development and implementation of new approaches, methods, procedures and enhancements to improve Help Desk performance and achieve optimal customer service standards. 
 
Participate in Help Desk outreach activities. 
 
 
Comments (Level Descriptions)
 
The Help Desk Analyst job family has four levels: 
 
Help Desk Analyst I 
This is the proficiency level for incumbents with responsibility for providing routine tier-one support, triage and resolution via voice and data communications or walk-in services.  Incumbents may have the responsibility for providing simple and unique technical troubleshooting and repair assistance for end users of supported technologies, services, (i.e. networking, OS, browsers, applications, and offered services) and devices.   Incumbents will be required to document events, incidents, problems, requests, and resolutions.  Issues that are not resolvable by tier-one personnel must be effectively escalated for resolution including ticketing processes via the Information Technology Service Management (ITSM) system following the general guidelines of Information Technology Infrastructure Library (ITIL) and WSU procedures.  The incumbent will be responsible for performing routine operational duties and processes of the Help Desk as assigned. 
 
 
Help Desk Analyst II 
This is the career level for incumbents with responsibility for providing advanced tier-one support and resolution.  Incumbents may have the responsibility for providing advanced technical troubleshooting and repair assistance to end users as well as providing data to support Help Desk staff coaching opportunities, review knowledgebase articles to update the knowledgebase and to recommend discarding of obsolete information.  Incumbents will be required to document issues using an ITSM system and assist Help Desk Analyst I employees resolve technically advanced issues related to networking technologies, enterprise system application, client operating systems, internet browsers, event monitoring systems, and non-routine operational duties. 
 
 
Help Desk Analyst - Senior 
This is the specialist level position and is assigned to perform the more complex and sensitive duties in the classification.  Incumbents in this position may have the responsibility for:  creating Major Incident Notifications toresolve service interruptions and assign tickets to advanced-tier IT resources; alerting Help Desk management and staff resources to provide rapid responses to incidents, problems, requests and outages; identifying and resolving unique desktop, tablet, and mobile device issues;  communicating issue resolutions and major incidents to departmental staff to close out events; collaborating with Help Desk management to identify soft skills improvement opportunities for lower classified staff; sharing ideas and insights with Help Desk staff to increase skill levels and to reinforce team dynamics; identify knowledge gaps to contribute to Knowledge Base (KB), training, and online content; monitor tickets and customer service resolutions to ensure that Customer Satisfaction ratings do not fall below the C&IT standard of 95%.  Incumbents should be subject matter experts and primary support for an independent or multiple enterprise class systems and end user device issues. 
 
 
Help Desk Analyst - Lead 
This is the leadership level for incumbents who are responsible for coordinating Help Desk operations and providing  work direction to  two or more career level Help Desk Analysts.  Incumbents develop and evaluate Help Desk problem determination and resolution techniques; uphold university policy guidelines and recommend improvements to guidelines to ensure the highest quality of service and availability for supported systems; participate on projects and cross departmental teams to represent the best interest of customer service and the Help Desk; work closely with IT technical staff, management, and vendors to evaluate ticket resolution efficiency and effectiveness and plan for future expansions or enhancements in process, resolution documentation, and tier-one/advanced-tier relationships.  Alternatively, a Lead level incumbent may be the subject matter expert for tier-N support and resolution for an independent or multiple enterprise class systems and complex end user device issues.  

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