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Entry Level Help Desk Analyst Jobs in Michigan (NOW HIRING)

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company, and they are seeking a Service Desk Analyst to assist County users with software application support. The role involves troubleshooting ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

New

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

New

Priority Waste

This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology ... help desk, customer service, or technical support role - or equivalent hands-on experience.

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
More about Entry Level Help Desk Analyst jobs
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What cities in Michigan are hiring for Entry Level Help Desk Analyst jobs? Cities in Michigan with the most Entry Level Help Desk Analyst job openings:
Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Michigan as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,672 per year, or $21 per hour.

Service Desk Analyst

Infojini Inc

Pontiac, MI • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 23 days ago

Job description

Job Summary:
Infojini Inc is an Information Technology and Services company, and they are seeking a Service Desk Analyst to assist County users with software application support. The role involves troubleshooting incidents, participating in software modifications, and acting as a liaison between customer departments and IT staff.
Responsibilities:
• Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions.
• Participates in the implementation, maintenance and modifications of these software applications with programmers and/or vendors.
• Informs affected department users of modifications in procedures, reports, system capabilities and other related changes.
• Becomes the liaison between customer departments and IT staff as well as assists in the identification of department hardware and/or software needs.
• Initiates Information Technology determined process re-engineering methods in operating departments.
• Utilizes current county-wide and/or department specific software to complete assignments. Must have good organization and analytical skills and be an excellent communicator both written and verbally.
Qualifications:
Required:
• Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions.
• Participates in the implementation, maintenance and modifications of these software applications with programmers and/or vendors.
• Informs affected department users of modifications in procedures, reports, system capabilities and other related changes.
• Becomes the liaison between customer departments and IT staff as well as assists in the identification of department hardware and/or software needs.
• Initiates Information Technology determined process re-engineering methods in operating departments.
• Utilizes current county-wide and/or department specific software to complete assignments.
• Must have good organization and analytical skills.
• Be an excellent communicator both written and verbally.
Company:
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees. The company is currently Late Stage.
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About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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