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Entry Level Help Desk Analyst Jobs in Michigan (NOW HIRING)

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Help Desk Technician

Allegan, MI · On-site

$17.50 - $23.75/hr

Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for multiple NTS services. Candidates must be able to professionally work with clients while diagnosing ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... We have a dynamic team of over 200 professionals that work to analyze, advise, design, and deliver ...

Artech Information System LLC

Desk side Support

Detroit, MI · On-site

$19.75 - $26.75/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desk side Support Representative Distributed Client Services Location: DETROIT,MI-48243 Duration: 1 ...

Carrington

Mortgage Wire Desk, II Analyst

Lansing, MI · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
More about Entry Level Help Desk Analyst jobs
What are popular job titles related to Entry Level Help Desk Analyst jobs in Michigan? For Entry Level Help Desk Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Analyst jobs in Michigan look for? The top searched job categories for Entry Level Help Desk Analyst jobs in Michigan are:
What cities in Michigan are hiring for Entry Level Help Desk Analyst jobs? Cities in Michigan with the most Entry Level Help Desk Analyst job openings:
Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Michigan as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,672 per year, or $21 per hour.

Service Desk - IT Healthcare (Mid Shift)

HTC Global Services

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Job Title: Technical Service Desk Analyst (Healthcare IT)
Overview / Summary
The Technical Service Desk Analyst provides first- and second-level technical support to healthcare employees and patients while delivering a high level of customer service. This role supports clinical and technical issues within acute and post-acute care environments, utilizes a clinical issue resolution knowledge base, and collaborates with clinicians to help resolve reported issues. The position requires one scheduled weekend shift per week.
Key Responsibilities
  • Receive incoming calls from the client community and provide first-level support.
  • Document each support request, verifying customer information and recording all troubleshooting steps.
  • Research, resolve, and respond to clinical and technical questions received via phone, email, and other support channels.
  • Provide timely callbacks and escalate unresolved issues to the appropriate individual or team.
  • Assist in resolving user and support issues across company sites to promote knowledge sharing and user satisfaction.
  • Routinely contribute to the Clinical Knowledge Base.
  • Provide accurate and effective solutions to moderately complex user issues to support productivity.
  • Maintain current knowledge of clinical and technical product offerings and support policies.
  • Participate in team projects that improve the quality and efficiency of the resolution center.
  • Assist with special clinical product-related issues as needed.
  • Learn clinical workflows within leading EMR systems such as Epic, Cerner, Meditech, and Allscripts.
  • Support clinicians throughout the patient journey from admission to discharge.
  • Work directly with physicians and nurses to troubleshoot technical issues impacting patient care.

Required Qualifications
  • High school diploma (minimum).
  • Basic typing skills.
  • Knowledge of Citrix and VPN.
  • Experience troubleshooting printers, web browsers, local and web-based software, and basic network issues.
  • Experience using an ITSM tool to document incidents and service requests.
  • Strong listening, verbal, and written communication skills.
  • Strong customer service skills.
  • Ability to manage multiple tasks with attention to detail and a sense of urgency.
  • Positive attitude and willingness to learn EMR applications and workflows for Level 1 support.
  • Strong organizational, communication, and time management skills.
  • Professionalism and business maturity.
  • Ability to troubleshoot, analyze, and resolve customer concerns.
  • Strong technical aptitude and PC literacy.
  • Ability to work independently and collaboratively in a team environment under pressure.
  • Interest in the clinical or medical field with a strong desire to learn.
  • Minimum of 18 months of Service Desk Analyst experience preferred.
  • Previous experience in a nursing, medical, or pharmacy setting is a plus.
  • Previous experience with major clinical EMR applications (such as Epic, Cerner, or Allscripts) is preferred.
  • HDI Support Center Analyst Certification is a plus.

What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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