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Entry Level Help Desk Analyst Jobs in Michigan (NOW HIRING)

Carrington

Mortgage Wire Desk, II Analyst

Lansing, MI · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Wild Bill's Tobacco

IT Field Technician

Troy, MI

... Auditor), Help Desk Analyst, Information Technology Specialist (IT Specialist), Network Support Specialist, Network Technician, Support Specialist, Technical Support Specialist Qualifications ...

Wild Bill's Tobacco

IT Field Technician

Troy, MI · On-site

... Auditor), Help Desk Analyst, Information Technology Specialist (IT Specialist), Network Support Specialist, Network Technician, Support Specialist, Technical Support Specialist Qualifications ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,672 per year, or $21 per hour.

Customer Service Representative - Kalamazoo Area

The Pivot Group

Kalamazoo, MI • On-site

$46K - $66K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative - Kalamazoo Area

Customer Service Representative | Kalamazoo, MI

Salary Range: $46,000 - $66,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in customer service? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Kalamazoo seeking Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the Kalamazoo region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

  • Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
  • Process customer orders accurately and efficiently, ensuring timely delivery.
  • Investigate and resolve customer complaints related to product quality, shipping errors, or billing discrepancies.
  • Collaborate with production, logistics, and sales teams to provide comprehensive customer support.
  • Maintain detailed records of customer interactions, transactions, and resolutions.
  • Provide product information and technical assistance to customers as needed.

Recommended Qualifications

  • High school diploma or equivalent; associate's degree preferred
  • 2+ years experience in customer service, preferably in manufacturing or a related industry
  • Proficient in CRM software and Microsoft Office Suite
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to understand and explain technical product information
  • Strong organizational skills and attention to detail

Bonus Qualifications

  • Experience with ERP systems (e.g., SAP, Oracle)
  • Familiarity with manufacturing processes or product lifecycles
  • Ability to read and interpret technical documentation or blueprints
  • Bilingual proficiency (especially Spanish or other languages common in manufacturing)

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Technical Support Representative, Help Desk Analyst, Customer Care Specialist, Customer Success Associate, Front Desk Representative, Call Center Agent, Contact Center Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Apply