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Service Desk Analyst Jobs in Michigan (NOW HIRING)

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

They are seeking a Service Desk Analyst for a 12+ month contract position, primarily working with Microsoft Office Suite and Adobe Acrobat. Qualifications : Required : • Experience with Microsoft ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company seeking a Service Desk Analyst. The role involves providing application support, troubleshooting incidents, and liaising between ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company, and they are seeking a Service Desk Analyst to assist County users with software application support. The role involves troubleshooting ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer team for ... analysis to determine short and long term solutions. Participates in the implementation ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

Wayne State University

Help Desk Analyst I

Detroit, MI

$20.25 - $27.75/hr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

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Service Desk Analyst information

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How much do service desk analyst jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for service desk analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What are the most commonly searched types of Service Desk Analyst jobs in Michigan? The most popular types of Service Desk Analyst jobs in Michigan are:
What are popular job titles related to Service Desk Analyst jobs in Michigan? For Service Desk Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Michigan look for? The top searched job categories for Service Desk Analyst jobs in Michigan are:
What cities in Michigan are hiring for Service Desk Analyst jobs? Cities in Michigan with the most Service Desk Analyst job openings:
Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Michigan as of July 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $43,672 per year, or $21 per hour.

Service Desk Analyst

Global Information Technology

Dearborn Heights, MI • On-site

$19 - $25.75/hr

Full-time

Re-posted 26 days ago

Job description

Job Title: Service Desk Analyst
Job Location: Detroit, MI (Hybrid)
Job Type: Contract

Job Description/ Requirements:
  • ITIL certification preferred.
  • Additional Service Center responsibilities duties as required.
  • CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
  • Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
  • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
  • 3+ Years of experience required.

Interested candidates can send their updated resumes at jobs@global-itech.com

Job Posted by ApplicantPro