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Service Desk Analyst Jobs in Michigan (NOW HIRING)

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$24/hr

Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$24/hr

Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer team for ... analysis to determine short and long term solutions. Participates in the implementation ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$55K - $70K/yr

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

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Service Desk Analyst information

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$31

How much do service desk analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service desk analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

What are the most commonly searched types of Service Desk Analyst jobs in Michigan?

The most popular types of Service Desk Analyst jobs in Michigan are:

What are popular job titles related to Service Desk Analyst jobs in Michigan?

For Service Desk Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Michigan look for?

The top searched job categories for Service Desk Analyst jobs in Michigan are:

What cities in Michigan are hiring for Service Desk Analyst jobs?

Cities in Michigan with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Michigan as of August 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,672 per year, or $21 per hour.

Service Desk Analyst

Global Information Technology

Dearborn Heights, MI • On-site

$19 - $25.75/hr

Contractor

Re-posted 19 days ago

Job description

Job Title: Service Desk Analyst
Job Location: Detroit, MI (Hybrid)
Job Type: Contract
Job Description/ Requirements:
  • ITIL certification preferred.
  • Additional Service Center responsibilities duties as required.
  • CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
  • Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
  • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
  • 3+ Years of experience required.

Interested candidates can send their updated resumes at jobs@global-itech.com

Apply