Service Desk Manager
Birmingham, MI · On-site
... analyzing results; implementing changes. * Ensure compliance with key partner's technical ... Oversee Service Desk metrics, and strive for continuous improvement including first call resolution ...
Service Desk Manager
Birmingham, MI · On-site
... analyzing results; implementing changes. * Ensure compliance with key partner's technical ... Oversee Service Desk metrics, and strive for continuous improvement including first call resolution ...
Service Desk Manager
Birmingham, MI · On-site
... analyzing results; implementing changes. * Ensure compliance with key partner's technical ... Oversee Service Desk metrics, and strive for continuous improvement including first call resolution ...
Service Desk Manager
Birmingham, MI · On-site
... analyzing results; implementing changes. * Ensure compliance with key partner's technical ... Oversee Service Desk metrics, and strive for continuous improvement including first call resolution ...
Seeking Service Desk Representatives for a major healthcare client, supporting devices and technologies including but not limited to: desktops and laptops, virtual machines, tablets, desk phones ...
Seeking Service Desk Representatives for a major healthcare client, supporting devices and technologies including but not limited to: desktops and laptops, virtual machines, tablets, desk phones ...
Help Desk Analyst
Grand Rapids, MI · On-site
$19 - $25.75/hr
... Help Desk Analyst, you will be the first point of contact for resolving technical issues and ... supplies and handle service callsProvide support on all warehouse equipment and processes ...
Quick apply
Help Desk Analyst
Grand Rapids, MI · On-site
$19 - $25.75/hr
... Help Desk Analyst, you will be the first point of contact for resolving technical issues and ... supplies and handle service callsProvide support on all warehouse equipment and processes ...
Help Desk Analyst
$16 - $18/hr
The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...
Help Desk Analyst
$16 - $18/hr
The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...
Help Desk Analyst
Grand Rapids, MI · Hybrid
$19 - $25.75/hr
Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... One-on-one end-user training, as needed * Assist the Information Services manager with special ...
Help Desk Analyst
Grand Rapids, MI · Hybrid
$19 - $25.75/hr
Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... One-on-one end-user training, as needed * Assist the Information Services manager with special ...
Help Desk Analyst
Grand Rapids, MI · On-site
$19 - $25.75/hr
Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... One-on-one end-user training, as needed * Assist the Information Services manager with special ...
Help Desk Analyst
Grand Rapids, MI · On-site
$19 - $25.75/hr
Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... One-on-one end-user training, as needed * Assist the Information Services manager with special ...
Help Desk Analyst
$16 - $18/hr
The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...
Quick apply
Help Desk Analyst
$16 - $18/hr
The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Byron Center, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Byron Center, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Holland, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Holland, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Holland, MI · On-site
$14 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Holland, MI · On-site
$14 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Byron Center, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Byron Center, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Byron Center, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Byron Center, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk Analyst information
See Michigan salary details
$12.57 - $14.27
3% of jobs
$14.27 - $15.96
8% of jobs
$17.23 is the 25th percentile. Wages below this are outliers.
$15.96 - $17.66
18% of jobs
$17.66 - $19.35
18% of jobs
The median wage is $19.68 / hr.
$19.35 - $21.05
14% of jobs
$22.65 is the 75th percentile. Wages above this are outliers.
$21.05 - $22.74
15% of jobs
$22.74 - $24.44
9% of jobs
$24.44 - $26.13
6% of jobs
$26.13 - $27.83
3% of jobs
$27.83 - $29.52
3% of jobs
$29.52 - $31.22
2% of jobs
$12
$20
$31
How much do service desk analyst jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for service desk analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.
What is a service desk analyst?
A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.
What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?
To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.
What are some common challenges service desk analysts face when handling high volumes of support tickets?
Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.
What is the difference between Service Desk Analyst vs Help Desk Technician?
| Aspect | Service Desk Analyst | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT, enterprise support | Help desk, technical support centers |
| Industry Usage | Business, IT services | IT support, customer service |
| Common Tasks | Troubleshooting, incident management, user support | Issue resolution, basic troubleshooting, ticket logging |
Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.
Is a service desk analyst an entry level job?
A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.
What is the average salary for a service desk analyst in the US?
The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs
What are the most commonly searched types of Service Desk Analyst jobs in Michigan?
The most popular types of Service Desk Analyst jobs in Michigan are:
What are popular job titles related to Service Desk Analyst jobs in Michigan?
For Service Desk Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Michigan look for?
The top searched job categories for Service Desk Analyst jobs in Michigan are:
What cities in Michigan are hiring for Service Desk Analyst jobs?
Cities in Michigan with the most Service Desk Analyst job openings:
Job description
Company Description
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently.
Job Description
Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources.
Job Responsibilities:
- Plan, prioritize, and delegate work tasks to ensure proper functioning of the department.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Ensure compliance with key partner's technical certification requirements.
- Oversee Service Desk metrics, and strive for continuous improvement including first call resolution rate.
Ensure that all service level agreements are met, and SOP and/or processes are being followed. Handle complex and escalated customer service issues. - Review and resolve customer complaints, and evaluate the need for preventative measures.
- Guarantee the necessary resources and tools are available for quality customer service delivery.
- Ensure that client systems are configured and managed in a way that meets client needs and industry best practices.
Qualifications
- Bachelor's Degree in Information Technology or a related field from a recognized university, preferred.
- Self-Motivated, with a passion for IT and excellent customer service.
- At least two recognized industry certifications, preferred.
- Experience of at least four years in a service desk or helpdesk environment and at least 2 in management.
- Strong verbal and written communication skills.
- Comfortable with implementing new technologies and automation capabilities that enhance team efforts.
- Experience in managing a team to accomplish common goals.
- Experience in gathering insights data from multiple sources and making informed decisions where necessary.
- Ability to meet deadlines and be held accountable.
- Organized, thorough, and able to produce detailed documentation as necessary.
Additional Information
Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan.
A casual and fun work environment.
Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.