Service Desk
Holland, MI · On-site
$14 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Holland, MI · On-site
$14 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Comstock Park, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Comstock Park, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Holland, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Holland, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Greenville, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Greenville, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Haven, MI · On-site
$13 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Haven, MI · On-site
$13 - $15/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
... Analytical and problem-solving skills; ability to troubleshoot computer problems. • Self-starter with excellent teamwork skills and an innate sense of urgency. • Proficient in service desk ...
... Analytical and problem-solving skills; ability to troubleshoot computer problems. • Self-starter with excellent teamwork skills and an innate sense of urgency. • Proficient in service desk ...
Service Desk
Byron Center, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Byron Center, MI · On-site
$14/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Rapids, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Byron Center, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Byron Center, MI · On-site
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$12.50 - $13.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
$12.50 - $13.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Haven, MI · On-site
$13/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Haven, MI · On-site
$13/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Greenville, MI · On-site
$12.50 - $13.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Greenville, MI · On-site
$12.50 - $13.50/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Haven, MI · On-site
$13/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Grand Haven, MI · On-site
$13/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Greenville, MI · On-site
$12.50 - $13.75/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk
Greenville, MI · On-site
$12.50 - $13.75/hr
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...
Service Desk Analyst information
See Michigan salary details
$12.57 - $14.27
3% of jobs
$14.27 - $15.96
8% of jobs
$17.23 is the 25th percentile. Wages below this are outliers.
$15.96 - $17.66
18% of jobs
$17.66 - $19.35
18% of jobs
The median wage is $19.68 / hr.
$19.35 - $21.05
14% of jobs
$22.65 is the 75th percentile. Wages above this are outliers.
$21.05 - $22.74
15% of jobs
$22.74 - $24.44
9% of jobs
$24.44 - $26.13
6% of jobs
$26.13 - $27.83
3% of jobs
$27.83 - $29.52
3% of jobs
$29.52 - $31.22
2% of jobs
$12
$20
$31
How much do service desk analyst jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for service desk analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.
What is a service desk analyst?
A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.
What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?
To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.
What are some common challenges service desk analysts face when handling high volumes of support tickets?
Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.
What is the difference between Service Desk Analyst vs Help Desk Technician?
| Aspect | Service Desk Analyst | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT, enterprise support | Help desk, technical support centers |
| Industry Usage | Business, IT services | IT support, customer service |
| Common Tasks | Troubleshooting, incident management, user support | Issue resolution, basic troubleshooting, ticket logging |
Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.
Is a service desk analyst an entry level job?
A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.
What is the average salary for a service desk analyst in the US?
The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs
What are the most commonly searched types of Service Desk Analyst jobs in Michigan?
The most popular types of Service Desk Analyst jobs in Michigan are:
What are popular job titles related to Service Desk Analyst jobs in Michigan?
For Service Desk Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Michigan look for?
The top searched job categories for Service Desk Analyst jobs in Michigan are:
What cities in Michigan are hiring for Service Desk Analyst jobs?
Cities in Michigan with the most Service Desk Analyst job openings:
Planet Fitness rating
5.6
Based on 603 frontline employees who took The Breakroom Quiz
46th of 63 rated gym and leisure clubs
Job description
Company & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
- Positive and professional environment where our brand promise is “Judgement Free Zone”
- Growth Opportunities: over 90% of our management team started as an entry level team member
- Competitive pay
- 401K Retirement Fund (Annual discretionary employer match up to 6%)
- Regular involvement in community outreach events
- Free employee Black Card Membership
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions- Greet all members and guests upon arrival and say goodbye upon departure;
- Monitor club access to both members and non-members;
- Answer questions and handle member and guest complaints;
- Answer phone calls and provide information to prospects;
- Give tours to prospective members;
- Sell memberships, write agreements, and enter new members into database;
- Operate Point-of-Sale system and collect balances on past due accounts;
- Organize and maintain customer service front desk;
- Schedule appointments for fitness training sessions;
- Complete the Club Walk-Around every 20 minutes and complete checklists;
- Answer questions and give guidance to new employees;
- Perform beginning of shift and end of shift procedures;
- Perform club housekeeping including, but not limited to:
- Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
- Dusting where and when necessary including vents;
- Wiping tile, walls, and doors;
- Vacuuming and mopping floors;
- Replenishing toilet paper and soap;
- Emptying trash cans; and,
- Maintaining organization of cleaning closet.
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
- Perform all other duties as assigned or required.
- High School Diploma or G.E.D. preferred;
- Previous customer service and/or sales experience preferred;
- Previous cleaning/maintenance experience preferred; and,
- Basic computer literacy.
- Excellent phone, communication, and interpersonal skills;
- Understand and be able to communicate the Judgment Free Zone concept;
- Accuracy with numbers;
- Ability to follow directions;
- Ability to work well independently and with others;
- Positive attitude and willingness to help others;
- Ability to maintain composure in difficult situations; and,
- Ability to recognize and learn from mistakes.
- Primarily indoor environment with normal exposure to light, sound, heat, and cold;
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
- Must be able to operate equipment such as vacuums and floor scrubbers;
- Exposure to standard cleaning fluids and chemicals;
- Must be able to recognize, identify, and judge behavior within environment; and,
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
What Planet Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Planet Fitness
Sourced by ZipRecruiter
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Industry
Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers
Company size
501 - 1,000 Employees
Headquarters location
Hampton, NH, US