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Service Desk Support Analyst Jobs in Michigan (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Rochester, MI · On-site

$20.90 - $24.20/hr

We are looking for a Help Desk/Desktop Support Analyst to support a short-term Contract assignment ... service desk tickets to document completed work, open issues, and follow-up actions. • Assist ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Resource will not work on service desk but be assigned to a particular customer ... team for application support with the below . Assists County users in researching and ...

Detroit IT

Service Desk Manager

Birmingham, MI

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... analyzing results; implementing changes. * Ensure compliance with key partner's technical ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... analyzing results; implementing changes. * Ensure compliance with key partner's technical ...

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Service Desk Support Analyst information

See Michigan salary details

$12

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$31

How much do service desk support analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for service desk support analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a Service Desk Support Analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a Service Desk Support Analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by Service Desk Support Analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
What are popular job titles related to Service Desk Support Analyst jobs in Michigan? For Service Desk Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Desk Support Analyst jobs in Michigan look for? The top searched job categories for Service Desk Support Analyst jobs in Michigan are:
Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,672 per year, or $21 per hour.
Service Desk Support Manager

Service Desk Support Manager

Catholic Financial Life

Port Huron, MI • On-site

Full-time

Posted 22 days ago

Job description

Job Summary:
Catholic Financial Life is an organization committed to serving communities and providing financial security. The Service Desk Support Manager oversees the technical support team, ensuring high-quality support for employees and sales agents while managing complex technical issues and team performance.
Responsibilities:
• Facilitates change management discussions.
• Oversees the Support Technician team by managing workloads, monitoring performance, providing coaching and feedback, and ensuring service levels and quality standards are met.
• Implements service desk policies, procedures, and best practices.
• Assists with managing relationships with vendors for software or hardware support.
• Monitoring and reporting on service desk performance metrics
• Audits service desk tickets to ensure adherence to standards.
• Responds to and manages more complex client support queries, troubleshooting hardware, software, and network-related issues.
• Provides expert-level support in person, over the phone, or via remote access, with an emphasis on resolving issues in a timely manner.
• Diagnoses and troubleshoots issues with computer software, peripherals, hardware, and network systems.
• Utilizes diagnostic tools and troubleshooting techniques to identify the root causes of issues, including system crashes and connectivity problems.
• Provides problem-solving support and guides clients through in-depth technical solutions.
• Delivers training on advanced technical topics, including system configuration, software updates, and efficient usage of IT resources.
• Installs, configures, and upgrades hardware and software systems to maintain optimal performance.
• Collaborates with other IT teams to escalate unresolved or high-priority issues.
• Completes support tickets, ensuring issues are tracked, documented, and resolved within set timeframes.
• Develops and maintains documentation for troubleshooting procedures, software installations, and system configurations.
• Participates in continuous improvement efforts to streamline support processes and enhance user experience.
• Other duties as assigned.
Qualifications:
Required:
• Post-Secondary Degree in Information Systems or equivalent experience in related field.
• 7+ years working in information technology operations is preferred.
• Experience with managing IT service desk operations is preferred.
• Working knowledge of and hands-on experience with IT Asset Management (ITAM), IT Service Management (ITSM), and IT Infrastructure Library (ITIL) frameworks, including the application of best practices to support service delivery, incident management, and continuous improvement initiatives.
• Analytical and problem-solving skills; ability to troubleshoot computer problems.
• Self-starter with excellent teamwork skills and an innate sense of urgency.
• Proficient in service desk software, remote access tools, and ITSM platforms.
• Exceptional analytical and problem-solving abilities, with experience handling complex technical issues.
• Ability to work under pressure and manage multiple priorities, ensuring timely resolution of client requests.
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
Preferred:
• 7+ years working in information technology operations is preferred.
• Experience with managing IT service desk operations is preferred.
Company:
Catholic Financial Life is a non-profit insurance organization that provides financial services for Catholics. Founded in 1868, the company is headquartered in Milwaukee, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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