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Service Desk Support Analyst Jobs in Michigan (NOW HIRING)

Haworth, Inc.

IT Service Desk Analyst

Holland, MI · On-site

Job Title: IT Service Desk Analyst Posting Start Date: 8/14/26 Job Overview Provide comprehensive support for a range of IT programs, policies, systems and procedures. Use IT knowledge to resolve ...

New

HTC Global Services

Service Desk - IT Healthcare (Nights)

Troy, MI · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Analyst The Technical Service Desk Analyst provides first and second level support to healthcare employees and patients, employing high degree of customer service, clinical knowledge ...

HTC Global Services

Service Desk - IT Healthcare (Days)

Troy, MI · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Analyst The Technical Service Desk Analyst provides first and second level support to healthcare employees and patients, employing high degree of customer service, clinical knowledge ...

HTC Global Services Inc

Service Desk - IT Healthcare (Days)

Troy, MI · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Analyst The Technical Service Desk Analyst provides first and second level support to healthcare employees and patients, employing high degree of customer service, clinical knowledge ...

HTC Global Services Inc

Service Desk - IT Healthcare (Nights)

Troy, MI · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Analyst The Technical Service Desk Analyst provides first and second level support to healthcare employees and patients, employing high degree of customer service, clinical knowledge ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

Provide first-level Service Desk support for hardware, software, and connectivity issues. * Diagnose, troubleshoot, and resolve end-user technical problems. * Install, configure, and maintain ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · On-site

$18.50 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide first-level Service Desk support for hardware, software, and connectivity issues. * Diagnose, troubleshoot, and resolve end-user technical problems. * Install, configure, and maintain ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide first-level Service Desk support for hardware, software, and connectivity issues. * Diagnose, troubleshoot, and resolve end-user technical problems. * Install, configure, and maintain ...

HTC Global Services

Service Desk - IT Healthcare (Mid Shift)

Troy, MI · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Analyst The Technical Service Desk Analyst provides first and second level support to healthcare employees and patients, employing high degree of customer service, clinical knowledge ...

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Deliver a high level of customer service to all users and continuous communication. Assist with ...

Collabera

Help Desk Support

Ann Arbor, MI · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT ... Duration: 4 Months Provide exemplary client support and technical issue resolution via phone and ...

LayerCake

Dedicated Support Analyst I

Dearborn Heights, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description: Dedicated Support Analyst I Company: LayerCake Location: Remote About the Role ... 1 years of experience in IT support, help desk, or technical customer service. * Basic ...

Detroit IT

Service Desk Technician

Troy, MI · On-site

  • Medical

  • Dental

  • Life

  • Retirement

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... The Service Desk Technicians must have strong organizational skills, great verbal and written ...

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All JobsService Desk Support Analyst JobsService Desk Support Analyst Jobs in Michigan

Service Desk Support Analyst information

See Michigan salary details

$12

$20

$31

How much do service desk support analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service desk support analyst in Michigan is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What does a service desk support analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a service desk support analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by service desk support analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What are popular job titles related to Service Desk Support Analyst jobs in Michigan?

For Service Desk Support Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Desk Support Analyst jobs in Michigan look for?

The top searched job categories for Service Desk Support Analyst jobs in Michigan are:

Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,672 per year, or $21 per hour.

IT Service Desk Analyst

Haworth, Inc.

Holland, MI • On-site

Full-time

Posted 2 days ago

New

Haworth rating

7.4

Company rating: 7.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

17th of 51 rated furniture manufacturers

Job description

Job Title: IT Service Desk Analyst
Posting Start Date: 8/14/26
Job Overview
Provide comprehensive support for a range of IT programs, policies, systems and procedures. Use IT knowledge to resolve issues and contribute to process improvements. Collaborate with IT team members to ensure the efficient delivery of IT services.
Job Responsibilities
  • Provide technical support to end users for hardware, software, and network issues.
  • Manage IT assets, including inventory tracking, deployment, and disposal. Create user accounts, including creating new accounts, resetting passwords, and assigning permissions.
  • Monitor system performance, identifying and escalating issues that impact service availability.
  • Support IT infrastructure, including network devices and printers.
  • Identify and suggest improvements for IT support processes and procedures. Develop and maintain technical documentation, such as user guides, troubleshooting guides, and knowledge base articles.
  • Train junior support staff on IT support procedures, best practices, and technical skills.
  • Collaborate with other IT teams to resolve complex issues.
  • Must be able to perform all essential job functions with/without accommodation.
  • Uses office automation, communication, software, and tools used in Haworth office environment.
  • Performs other duties within scope as assigned.

Required Qualifications
  • Education: High School or equivalent
  • Education Equivalency: Relevant certification or vocational training may be preferred
  • Work Experience: 1 year experience supporting Information Technology (IT)
  • Applicants must be able to work in Holland, MI without relocation assistance.
  • Applicants must possess an unrestricted right to work in the US to be eligible for this position.

For applicants with Militarty experience please see Military Equivalency at www.mynextmove.org/vets/find/military
Preferred Qualifications
  • Relevant certification or vocational training
  • Prior IT support experience in a Haworth facility
  • Customer service experience
  • Experience with SAP batch monitoring/BPA
  • Experience with Active Directory Account administration

Haworth Values
At Haworth, we have a strong set of values that guide our business and help us align with our customers.
We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth: Home Page

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