Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory ...
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory ...
Dublin, OH · On-site
$18 - $20/hr
Provide end-user support in a Service Desk or Call Center environment * Troubleshoot technical issues and resolve tickets efficiently * Deliver excellent customer service to users with varying ...
Dublin, OH · On-site
$18 - $20/hr
Provide end-user support in a Service Desk or Call Center environment * Troubleshoot technical issues and resolve tickets efficiently * Deliver excellent customer service to users with varying ...
Westerville, OH · On-site
$22.50 - $30/hr
Job Title IT - Help Desk Support Analyst Overview We are seeking an experienced IT - Help Desk ... At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can ...
Westerville, OH · On-site
$22.50 - $30/hr
Job Title IT - Help Desk Support Analyst Overview We are seeking an experienced IT - Help Desk ... At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can ...
Columbus, OH · On-site +1
IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical ...
Columbus, OH · On-site +1
IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical ...
Westerville, OH · On-site
$22.50 - $30.25/hr
Job Title IT - Help Desk Support Analyst Overview We are seeking an experienced IT - Help Desk ... At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can ...
Westerville, OH · On-site
$22.50 - $30.25/hr
Job Title IT - Help Desk Support Analyst Overview We are seeking an experienced IT - Help Desk ... At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can ...
Columbus, OH · On-site
$19.75 - $27/hr
Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...
Quick apply
Columbus, OH · On-site
$19.75 - $27/hr
Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to ... Strong analytical and reasoning skills to diagnose and resolve complex technical problems remotely.
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to ... Strong analytical and reasoning skills to diagnose and resolve complex technical problems remotely.
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to ... Strong analytical and reasoning skills to diagnose and resolve complex technical problems remotely.
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to ... Strong analytical and reasoning skills to diagnose and resolve complex technical problems remotely.
Columbus, OH · On-site
About the Role The IT Service Desk Support role focuses on providing remote technical support to ... Strong analytical and reasoning skills to diagnose and resolve complex technical problems remotely.
Columbus, OH · On-site
About the Role The IT Service Desk Support role focuses on providing remote technical support to ... Strong analytical and reasoning skills to diagnose and resolve complex technical problems remotely.
Columbus, OH · On-site
$16.50 - $21/hr
Service Desk Quality Analyst Location: Columbus, OH, Duration: 6-12 Months Job Summary: The Service ... Responsible for high-quality end-user technical support, related to enterprise software and ...
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Columbus, OH · On-site
$16.50 - $21/hr
Service Desk Quality Analyst Location: Columbus, OH, Duration: 6-12 Months Job Summary: The Service ... Responsible for high-quality end-user technical support, related to enterprise software and ...
$19.75 - $27/hr
The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for support, with ticket-based requests as a secondary channel. Role & Responsibilities: * Serve as a ...
New
Quick apply
$19.75 - $27/hr
The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for support, with ticket-based requests as a secondary channel. Role & Responsibilities: * Serve as a ...
New
Columbus, OH · On-site
$19.75 - $27/hr
The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for support, with ticket-based requests as a secondary channel. Role & Responsibilities: * Serve as a ...
New
Columbus, OH · On-site
$19.75 - $27/hr
The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for support, with ticket-based requests as a secondary channel. Role & Responsibilities: * Serve as a ...
New
Columbus, OH · On-site
The Service Desk position provides outstanding customer service at all times ... The service desks role is to provide technical assistance and support related to computer systems ...
Columbus, OH · On-site
The Service Desk position provides outstanding customer service at all times ... The service desks role is to provide technical assistance and support related to computer systems ...
Production support includes: network, security, internally developed applications, and corporate systems and employees. Job Responsibilities: Providing exceptional service and solutions through to ...
Production support includes: network, security, internally developed applications, and corporate systems and employees. Job Responsibilities: Providing exceptional service and solutions through to ...
Columbus, OH · On-site
Provide technical guidance and troubleshooting support * Conduct service desk quality assurance reviews * Train and mentor service desk personnel * Generate shift reports and performance metrics ...
Columbus, OH · On-site
Provide technical guidance and troubleshooting support * Conduct service desk quality assurance reviews * Train and mentor service desk personnel * Generate shift reports and performance metrics ...
Columbus, OH · On-site
This position is responsible for providing initial Help Desk support for the business applications ... analyst for further problem resolution, if needed. Fulfills all service level standards for ...
Columbus, OH · On-site
This position is responsible for providing initial Help Desk support for the business applications ... analyst for further problem resolution, if needed. Fulfills all service level standards for ...
Columbus, OH · On-site
This position is responsible for providing initial Help Desk support for the business applications ... analyst for further problem resolution, if needed. Fulfills all service level standards for ...
Columbus, OH · On-site
This position is responsible for providing initial Help Desk support for the business applications ... analyst for further problem resolution, if needed. Fulfills all service level standards for ...
Columbus, OH · On-site
... Desk Analysts. * Serve as the primary point of escalation for complex or high-impact issues. * Maintain shift schedules and workforce planning to support business needs. * Monitor service desk ...
Columbus, OH · On-site
... Desk Analysts. * Serve as the primary point of escalation for complex or high-impact issues. * Maintain shift schedules and workforce planning to support business needs. * Monitor service desk ...
Columbus, OH · On-site
... Desk Analysts. * Serve as the primary point of escalation for complex or high-impact issues. * Maintain shift schedules and workforce planning to support business needs. * Monitor service desk ...
Columbus, OH · On-site
... Desk Analysts. * Serve as the primary point of escalation for complex or high-impact issues. * Maintain shift schedules and workforce planning to support business needs. * Monitor service desk ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
$18.75 - $25.25/hr
Other
Re-posted 6 days ago
Service Desk Support (Assistive)
A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology support, with responsibilities including troubleshooting, customer management, and collaboration with technical teams, while emphasizing strong communication and problem-solving skills alongside familiarity with Microsoft Assistive Software and related tools.
• Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.
• Experience with third-party software and hardware.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Assistive Software (Narrator, Magnifier, ReadAloud), ZoomText, and ReadWrite TM.
• Strong problem-solving abilities and attention to detail.
• Ability to quickly learn new technologies and software.
• Essential soft skills including attentive listening, patience, and effective documentation
End User Computing (EUC)
• Manage and support Microsoft Windows Technologies and Active Directory.
• Utilize knowledge bases and documentation to guide users, troubleshoot, and maintain third-party software and hardware.
• Resolve EUC-related technical issues efficiently.
Assistive Technology
• Provide support for Microsoft Assistive Software including Narrator, Magnifier, ReadAloud, as well as ZoomText and ReadWrite TM.
• Train and assist end-users in the use of assistive technologies.
• Stay informed about the latest developments in assistive technology and recommend enhancements.
Customer Management
• Listen attentively to customer issues and provide empathetic support.
• Accurately document issues and maintain detailed records.
• Keep customers informed with regular updates and effective communication.
• Use ServiceNow or similar helpdesk platforms effectively.
Service Management
• Collaborate with developers, integration engineers, third-party vendors, and stakeholders.
• Prioritize and triage issues to ensure timely resolution.
• Develop and maintain service management processes and documentation.
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Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.
Specialized design services
201 - 500 Employees
Noida, Uttar Pradesh, in
