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Service Desk Support Analyst Jobs in Wisconsin (NOW HIRING)

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

... experienced Service Desk analysts seeking to expand their technical skills. The Service Desk ... The team supports a large-scale enterprise environment and is focused on delivering exceptional ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

... experienced Service Desk analysts seeking to expand their technical skills. The Service Desk ... The team supports a large-scale enterprise environment and is focused on delivering exceptional ...

Qualysoft

... Support, Service Desk, Netzwerkumfeld, Microsoft Intune, Windows-11-Rollouts sowie DNS/DHCP ... Bearbeitung und Analyse von Themen rund um Netzwerkstrukturen sowie LAN- und WLAN-Umgebungen

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

The Service Desk Analyst will troubleshoot hardware, software, access, and application-related ... Provide support for Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and ...

Robert Half

Help Desk/Desktop Support Analyst

Appleton, WI · On-site

$30.45 - $35.26/hr

We are looking for a Help Desk/Desktop Support Analyst to provide on-site technical assistance in ... Address walk-up support requests and service desk issues with a strong focus on timely resolution ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk Analyst | 4-Day Work Week (Monday-Thursday, 11:30 AM - 10:30 PM) Looking to launch or ... As the first line of IT support, you'll play a critical role in delivering exceptional customer ...

TEKsystems

Service Desk Analyst

Neenah, WI · On-site

$25 - $26/hr

Description We are seeking a customer-focused IT Service Desk Analyst in Neenah, WI. This role is ... Provide support for the installation, operation, configuration, customization, and usage of ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Description We are seeking a customer-focused IT Service Desk Analyst in Neenah, WI. This role is ... Provide support for the installation, operation, configuration, customization, and usage of ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Overview We are seeking a customer-focused Service Desk Analyst to join a growing IT support team. This role serves as the first point of contact for end users, providing Level 1 technical support ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Overview We are seeking a customer-focused Service Desk Analyst to join a growing IT support team. This role serves as the first point of contact for end users, providing Level 1 technical support ...

TEKsystems

Service Desk Analyst

Beloit, WI · Hybrid

$19 - $21/hr

Service Desk Analyst (Tier 1 Support) Are you passionate about technology and helping others solve technical problems? We're looking for a customer-focused Service Desk Analyst to join a growing ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Entry-Level Service Desk Technician (Contract) Oshkosh, WI (Onsite) 6 Month Contract Opportunity ... Support Microsoft 365 applications and user accounts. * Assist with password resets and Active ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Entry-Level Service Desk Technician (Contract) Oshkosh, WI (Onsite) 6 Month Contract Opportunity ... Support Microsoft 365 applications and user accounts. * Assist with password resets and Active ...

SECURA Insurance

Service Desk Analyst

Neenah, WI · On-site

$20.75 - $28.25/hr

As an IT Service Desk Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and remote associates which may include users of ...

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All JobsService Desk Support Analyst JobsService Desk Support Analyst Jobs in Wisconsin

Service Desk Support Analyst information

See Wisconsin salary details

$14

$24

$36

How much do service desk support analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service desk support analyst in Wisconsin is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $27.16 per hour, depending on experience, location, and employer.

What does a service desk support analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a service desk support analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by service desk support analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What are popular job titles related to Service Desk Support Analyst jobs in Wisconsin?

For Service Desk Support Analyst jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Desk Support Analyst jobs in Wisconsin look for?

The top searched job categories for Service Desk Support Analyst jobs in Wisconsin are:

Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 100% In-person job distribution, with an average salary of $50,574 per year, or $24.3 per hour.

Service Desk Support Manager

Trusted Fraternal Life

Milwaukee, WI

Full-time

Re-posted 25 days ago

Job description

Service Desk Support Manager
Role Summary
The Service Desk Support Manager oversees the technical support team that provides assistance to employees or sales agents facing issues with hardware, software or other computer-related services. This role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction.
The Service Desk Support Manager is responsible delivering high-quality support to business partners and clients, both in person and remotely. This role requires an in-depth understanding of computer hardware and software, enabling the diagnosis and resolution of more complex technical issues. This role may also be responsible for providing in-depth training, managing system configurations, performing system upgrades, and assisting with IT infrastructure maintenance. The Service Desk Support Manager ensures that all technical issues are addressed promptly and efficiently, ensuring minimal disruption to business operations.
Responsibilities
  • Facilitates change management discussions.
  • Oversees the Support Technician team by managing workloads, monitoring performance, providing coaching and feedback, and ensuring service levels and quality standards are met.
  • Implements service desk policies, procedures, and best practices.
  • Assists with managing relationships with vendors for software or hardware support.
  • Monitoring and reporting on service desk performance metrics
  • Audits service desk tickets to ensure adherence to standards.
  • Responds to and manages more complex client support queries, troubleshooting hardware, software, and network-related issues.
  • Provides expert-level support in person, over the phone, or via remote access, with an emphasis on resolving issues in a timely manner.
  • Diagnoses and troubleshoots issues with computer software, peripherals, hardware, and network systems.
  • Utilizes diagnostic tools and troubleshooting techniques to identify the root causes of issues, including system crashes and connectivity problems.
  • Provides problem-solving support and guides clients through in-depth technical solutions.
  • Delivers training on advanced technical topics, including system configuration, software updates, and efficient usage of IT resources.
  • Installs, configures, and upgrades hardware and software systems to maintain optimal performance.
  • Collaborates with other IT teams to escalate unresolved or high-priority issues.
  • Completes support tickets, ensuring issues are tracked, documented, and resolved within set timeframes.
  • Develops and maintains documentation for troubleshooting procedures, software installations, and system configurations.
  • Participates in continuous improvement efforts to streamline support processes and enhance user experience.
  • Other duties as assigned.
Qualifications amp; Skills
  • Post-Secondary Degree in Information Systems or equivalent experience in related field.
  • 7+ years working in information technology operations is preferred.
  • Experience with managing IT service desk operations is preferred.
  • Working knowledge of and hands-on experience with IT Asset Management (ITAM), IT Service Management (ITSM), and IT Infrastructure Library (ITIL) frameworks, including the application of best practices to support service delivery, incident management, and continuous improvement initiatives.
  • Analytical and problem-solving skills; ability to troubleshoot computer problems.
  • Self-starter with excellent teamwork skills and an innate sense of urgency.
  • Proficient in service desk software, remote access tools, and ITSM platforms.
  • Exceptional analytical and problem-solving abilities, with experience handling complex technical issues.
  • Ability to work under pressure and manage multiple priorities, ensuring timely resolution of client requests.
  • Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
About Trusted Fraternal Life
Trusted Fraternal Life’s purpose is to serve communities, provide financial security, and enhance quality of Life. Its vision is to be the innovative leader in fraternal partnerships and consolidation, while growing existing business, and engaging more people to enjoy financially secure, purposeful lives. Created in March 2024 by Trusted Fraternal Life, Trusted Fraternal Life is committed to building the NextGen fraternal benefit society. The organization’s financial strength rating was upgraded to an A with a stable outlook in 2024 by the Kroll Bond Rating Agency and it has been recognized as a Top Workplace eleven years in a row. The Trusted Fraternal Life family of brands includes Trusted Fraternal Life, Degree of Honor, Woman’s Life and Catholic United Financial.
Our Mission...
Trusted Fraternal Life's purpose is to facilitate consolidation in the fraternal sector, while preserving unique identities and traditions, and achieving the necessary scale to be relevant, to compete, and to grow.
Our vision is to be an innovative leader in fraternal partnerships, while growing our existing business and engaging more people to enjoy financially secure, purposeful lives.
Trusted Fraternal Life serves as the cornerstone to a family of fraternal brands. We celebrate the unique missions and traditions that each brand brings to the family, while providing financial strength, advanced technology, and additional products to the brands of Trusted Fraternal Life

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