Weekend Itsm Jobs in Wisconsin (NOW HIRING)

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com
Location: Department 671
Shift: Daytime
Experience: 5+ years
Pay Range: $85,633.60 to $128,450.14
Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.
*This position is not eligible for sponsorship
Kwik Trip is seeking an experienced IT leader to manage our Audio Visual and Collaboration Services Team, driving innovation in enterprise communication and hybrid work solutions. In this role, you'll enhance coworker experience through modern meeting technologies, integrated conference room systems, and virtual collaboration platforms-ensuring seamless connectivity across the organization.
What You'll Do:

• Lead & Inspire: Mentor and develop a high-performing team delivering reliable AV and collaboration solutions.
• Strategize & Innovate: Drive initiatives that support hybrid work, improve conferencing experiences, and enable automation and self-service.
• Manage Systems: Oversee deployment, configuration, and lifecycle management of AV technologies, including conference room automation, digital signage, and control systems.
• Optimize Platforms: Ensure optimal performance and adoption of enterprise collaboration tools such as Microsoft Teams, SharePoint, and Zoom.
• Set Standards: Develop and enforce best practices for AV and collaboration technologies across the enterprise.
• Collaborate: Partner with cross-functional teams to identify pain points and deliver solutions that improve coworker experience.
• Knowledge Sharing: Oversee creation of training materials, user guides, and knowledge base articles to empower users.
• Budget & Metrics: Manage procurement, budgeting, and performance metrics to ensure quality and cost-effectiveness.
• Continuous Growth: Foster skill development and career progression for team members.

What We're Looking For:

• Bachelor's degree in IT or related field (or equivalent experience)
• 5+ years leading teams in AV, conferencing, or collaboration technology environments
• Expertise in:
  • Conference room technologies such as Crestron, DTEN, QSC, or Dante
  • Virtual conferencing platforms: Microsoft Teams, Zoom
  • Microsoft 365 administration
• Familiarity with AV networking, control systems, and integration with enterprise IT infrastructure
• Proven ability to manage complex projects and cross-functional initiatives
• Strong analytical, documentation, and communication skills
• Excellent leadership and team development abilities

Bonus Points For:

• Microsoft SharePoint experience
• ITIL Certification
• Experience with ServiceNow or similar ITSM platforms

Work Schedule: Monday-Friday, daytime hours. Occassional weekend or after-hours work may be required.
Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
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