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Itsm Manager Jobs in Wisconsin (NOW HIRING)

Spearheadtech

WI · On-site

$140 - $220/hr

Requirements EngagementOverview Senior IT Service Management (ITSM) consultant from a systems integratorto assess, structure, and mature our ITSM practice. This is not a staffaugmentation role. We ...

Hive-X

WI · On-site

$75 - $95/hr

Mission context As part of the modernization of its ITSM environment, the National Lottery is ... management of incidents, requests and IT workflows. The objective is to: * Migrate to a modern ...

New

Nipro Europe Group Companies

WI · On-site

$80 - $110/hr

Additionally, the IT Service Manager owns core ITSM processes--incident, problem, change, service request, and asset management--ensuring quality execution and leading major incident response. You ...

New

TiTANS Consulting

WI · On-site

$90 - $120/hr

Het FAVV gebruikt ServiceNow als Enterprise Service Management (ESM)-platform. Momenteel zijn de modules ITSM, HRSD en CSM operationeel. De consultant zal meedraaien in een bestaand ESM-team van twee ...

Robert Half

IT Support Manager

Madison, WI · On-site

Manage the ITSM platform and Service Desk KPIs, using ticket trends and performance data to identify recurring issues and improve support. * Oversee end-user asset lifecycle management, including ...

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Itsm Manager information

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$12

$48

$68

How much do itsm manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for itsm manager in Wisconsin is $48.10, according to ZipRecruiter salary data. Most workers in this role earn between $35.12 and $62.12 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Wisconsin?

The most popular types of Itsm jobs in Wisconsin are:

What are popular job titles related to Itsm Manager jobs in Wisconsin?

For Itsm Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Wisconsin look for?

The top searched job categories for Itsm Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Itsm Manager jobs?

Cities in Wisconsin with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $100,056 per year, or $48.1 per hour.

Consultant - ITIL/ITSM Process

Avance Consulting Services

Milwaukee, WI • On-site

Full-time

Re-posted 5 days ago

Job description

Job Description

Hi,
I hope you are doing good.
I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further
Role: Consultant - ITIL/ITSM Process
Duration: Full Time
Location: Milwaukee, Wisconsin.
Qualifications
Basic
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4-year experience in Information Technology.


Preferred
Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
Knowledge of the ITIL v3 service life cycle and ITSM best practices
Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
Knowledge of technology metrics, scorecard implementation, and project management best practices
ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
Knowledge of COBIT, ISO 2000, or CMMI
Analytical and Communication skills
Planning and Co-ordination skills
Experience with project management
Experience and desire to work in a management consulting environment that requires regular travel

Qualifications

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Avance Consulting

Sourced by ZipRecruiter

Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide. Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC. At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Somerset , NJ, US

Year founded

2007

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