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Senior Computer Support Specialist Jobs in Wisconsin

Nature's Grace & Wellness

WI · On-site

$100 - $125/hr

As a Senior Technical Support Specialist, you'll address the most complex technical challenges ... Bachelor's degree in Information Technology, Computer Science, or related field preferred. * 7+ ...

AA2IT

Desktop Support Specialist

Sturtevant, WI · On-site

AA2IT is seeking a Desktop Support Specialist for their Wisconsin office, responsible for providing ... Computer Science, or a related field preferred. Company : Aamazing IT offers IT solutions, ...

Socket.dev

Senior CAD Designer

Janesville, WI · On-site

$100 - $125/hr

The Sr. Designer (CAD) leads design work to support plant systems, including process systems (piping, pressure vessels, pumps, valves, and similar components), HVAC, fire protection, civil and ...

New

SHINE Technologies LLC

Senior CAD Designer

Janesville, WI · On-site

$95K - $115K/yr

The Sr. Designer (CAD) leads design work to support plant systems, including process systems (piping, pressure vessels, pumps, valves, and similar components), HVAC, fire protection, civil and ...

SHINE Technologies LLC

Senior CAD Designer

Janesville, WI · Hybrid

$95K - $115K/yr

The Sr. Designer (CAD) leads design work to support plant systems, including process systems (piping, pressure vessels, pumps, valves, and similar components), HVAC, fire protection, civil and ...

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Senior Computer Support Specialist information

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What are the most commonly searched types of Computer Support Specialist jobs in Wisconsin?

The most popular types of Computer Support Specialist jobs in Wisconsin are:

What are popular job titles related to Senior Computer Support Specialist jobs in Wisconsin?

For Senior Computer Support Specialist jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Wisconsin look for?

The top searched job categories for Senior Computer Support Specialist jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Computer Support Specialist jobs?

Cities in Wisconsin with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution.

Computer Support Specialist

Global Data Consultants

Beloit, WI • On-site

Full-time

Posted 13 days ago

Job description

Overview
GDC IT Solutions is currently seeking a Computer Support Specialist in Beloit, WI.
Position Overview
We are seeking a detail-oriented and customer-focused Customer Support Specialist to provide technical and application support across a multi-site environment. This role involves troubleshooting hardware, software, and network issues while supporting a wide range of business applications. The ideal candidate has a strong IT support background and is comfortable working in a Windows-based environment with modern and legacy systems.
Responsibilities
  • Provide front-line technical support to end users via phone, email, and ticketing systems
  • Troubleshoot and resolve hardware, software, and network-related issues
  • Support Dell workstations running primarily Windows 11 Pro, with some legacy Windows 10 systems
  • Manage user accounts, permissions, and password resets using Active Directory
  • Support connectivity issues including VPN and network troubleshooting (Meraki/Cisco environments)
  • Install, configure, and maintain desktops, peripherals, and applications
  • Assist with VoIP system setup and support
  • Provide support for a variety of business applications, including ERP, manufacturing, and CAD systems (training provided as needed)
  • Document incidents, solutions, and procedures in help desk systems
  • Travel to support multiple locations when necessary
  • Maintain and track IT equipment and inventory
  • Collaborate with vendors and internal teams to resolve complex issues
  • Assist with IT security efforts including phishing testing and audit support

Minimum Qualifications
  • Associate's or Bachelor's Degree in related field
  • Experience in help desk, desktop support, or customer support roles
  • Strong knowledge of Windows operating systems (Windows 10 & Windows 11)
  • Hands-on experience with Active Directory
  • Familiarity with networking fundamentals (LAN, VPN, security basics)
  • Experience supporting hardware in a Dell workstation environment
  • Ability to troubleshoot issues independently and efficiently
  • Strong customer service and communication skills

Preferred Experience
  • Experience with Meraki (Cisco-based) network environments
  • Exposure to ERP, CAD, or manufacturing software systems
  • Familiarity with VoIP systems and IT hardware installations
  • Experience working in multi-site or field support environments
  • Knowledge of IT compliance, audits, or security practices

What We Do:
GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.
Why Work for GDC?
  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:
GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.
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