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Senior Computer Support Specialist Jobs (NOW HIRING)

Na Oiwi Kane

Computer Support Specialist

Austin, TX · On-site

... support for senior leadership and command personnel * Perform user account administration ... Computer Support Specialist must have: * Active Secret Security Clearance with the ability to ...

Fedway

Computer Support Specialist

Basking Ridge, NJ

$21/hr

The Computer Support Specialist position is an addition to Fedway's Sales Technology department that focuses on Help Desk support Duties/Responsibilities: * Supports both computer hardware and ...

Fedway

Computer Support Specialist

Basking Ridge, NJ · On-site

$21/hr

The Computer Support Specialist position is an addition to Fedway's Sales Technology department that focuses on Help Desk support Duties/Responsibilities: * Supports both computer hardware and ...

Eclaro

Computer Support Specialist

Manhattan, NY · On-site

$37/hr

Computer Support Specialist Job Number: 26-00938 Make a difference in your community. ECLARO is looking for a Computer Support Specialist for our client in New York, NY. ECLARO's client aims to ...

Nexus Staff

Computer Support Specialist

Albany, NY · On-site

Computer Support Specialist Employment Type: Contract Work Hours: 40 hrs./week Work site: 100% Onsite Location: One Commerce Plaza, Albany, NY, 12257 Job Duration: 6 Months Closing: 05/22/2026 #CB ...

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Senior Computer Support Specialist information

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$35.5K

$107.6K

$117.5K

How much do senior computer support specialist jobs pay per year?

As of Jul 1, 2026, the average yearly pay for senior computer support specialist in the United States is $107,582.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a senior support specialist do?

A senior computer support specialist provides advanced technical assistance to users, troubleshooting hardware, software, and network issues. They often diagnose complex problems, install and configure systems, and may mentor junior staff while using tools like remote support software and maintaining documentation. This role typically requires strong problem-solving skills and relevant certifications such as CompTIA or Microsoft Certified Professional.

How difficult is IT for a 60 year old to get a job?

Senior Computer Support Specialists often find that age is less of a barrier than skills and experience. Demonstrating up-to-date technical knowledge, certifications like CompTIA A+ or Network+, and strong customer service skills can improve job prospects regardless of age.

What are the key skills and qualifications needed to thrive as a Senior Computer Support Specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

What jobs in the US pay 300,000 a year?

Senior Computer Support Specialists typically do not earn $300,000 annually; such high salaries are more common in executive, specialized medical, or technology leadership roles. In the tech industry, roles like software engineering managers, IT directors, or chief technology officers often reach or exceed this level with experience, advanced skills, and relevant certifications. Compensation varies based on location, company size, and individual expertise.

Can AI replace computer support specialists?

AI can automate certain routine tasks in computer support, such as troubleshooting common issues and providing basic technical assistance. However, senior computer support specialists rely on complex problem-solving, customer communication, and adapting to unique situations, which currently require human judgment and expertise that AI cannot fully replicate.

How does a Senior Computer Support Specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are Senior Computer Support Specialists?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.
More about Senior Computer Support Specialist jobs
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Senior Computer Support Specialist jobs near you

Computer Support Specialist

Na Oiwi Kane

Austin, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Provide Tier II/III technical support to end users by diagnosing, troubleshooting, and resolving complex hardware, software, operating system, and system-related issues.

  • Install, configure, image, deploy, maintain, troubleshoot, relocate, and repair desktops, laptops, printers, handheld devices, and other peripheral equipment.

  • Manage help desk requests, incident reports, and service tickets, ensuring timely resolution, accurate documentation, and appropriate escalation of unresolved issues.

Job description

Overview
Job Summary
Galapagos Federal Systems, LLC is seeking a skilled and customer-focused Computer Support Specialist to join our team. This is an exciting opportunity to work in a collaborative, mission-driven environment supporting critical operational and technical requirements.
The Computer Support Specialist is responsible for providing advanced technical support to end users by diagnosing and resolving hardware, software, and system-related issues. Key responsibilities include configuring, imaging, deploying, and maintaining computer systems, peripherals, and associated equipment to ensure reliable and efficient operations.
In this role, you will also support users through technical guidance and training in hardware, operating systems, and common business applications, including printing, word processing, email, and other productivity tools. The ideal candidate possesses strong troubleshooting skills, excellent customer service abilities, and a commitment to delivering timely and effective technical solutions.
Key Responsibilities
The Computer Support Specialist will:
  • Provide Tier II/III technical support to end users by diagnosing, troubleshooting, and resolving complex hardware, software, operating system, and system-related issues
  • Manage help desk requests, incident reports, and service tickets, ensuring timely resolution, accurate documentation, and appropriate escalation of unresolved issues
  • Respond to user support requests through automated ticketing systems (e.g., Remedy, ITSM) and remote support tools while maintaining high levels of customer service and responsiveness
  • Install, configure, image, deploy, maintain, troubleshoot, relocate, and repair desktops, laptops, printers, handheld devices, and other peripheral equipment
  • Configure and support Microsoft Windows operating systems, Microsoft Office applications (with emphasis on Outlook), and NCES products
  • Provide on-site support for NIPRNET and SIPRNET environments, ensuring mission-critical systems remain operational and prioritizing support for senior leadership and command personnel
  • Perform user account administration, including password resets, access management, permissions support, and Identity and Access Management (IAM) activities
  • Support network connectivity and remote access technologies, including Wi-Fi, VPNs, AirCards, CAC/Smart Card readers, Outlook Web Access, and related communication tools
  • Deploy, maintain, and update Army Golden Master-approved desktop images and office automation software in accordance with organizational standards
  • Conduct routine system maintenance, software installations, updates, patches, backups, and hardware lifecycle management activities
  • Maintain accurate hardware and software inventories and ensure accountability and tracking of assigned IT assets
  • Monitor, track, and report ticket status, system performance metrics, and support trends to leadership
  • Analyze recurring technical issues, identify root causes, and recommend corrective actions and process improvements to enhance system reliability and user satisfaction
  • Support collaborative technologies and mission-support applications, including Jabber, DCO Connect, Google Earth, and other operational tools
  • Develop, document, and implement IT support procedures while ensuring compliance with cybersecurity requirements, organizational policies, and security regulations
  • Collaborate with network engineers, system administrators, cybersecurity teams, and other stakeholders to support projects, system upgrades, and complex troubleshooting efforts
  • Provide daily system status updates and promptly escalate mission-impacting incidents, outages, and cybersecurity concerns to leadership

Requirements
Skills and Experience
The Computer Support Specialist must have:
  • Active Secret Security Clearance with the ability to maintain clearance throughout employment
  • 4+ years of experience providing desktop support, PC maintenance, or end-user technical support in an enterprise environment
  • Experience delivering Tier II/III technical support and resolving complex hardware, software, and system issues
  • Strong knowledge of desktop and laptop hardware, Microsoft Windows operating systems, and enterprise software applications
  • Proficiency with IT Service Management (ITSM) platforms, ticketing systems, and remote support tools
  • Experience supporting Microsoft Office Suite applications, particularly Microsoft Outlook
  • Familiarity with NIPRNET and SIPRNET environments and DoD information technology support practices
  • Knowledge of remote access technologies, including VPNs, CAC/Smart Card authentication, wireless connectivity, and mobile computing solutions
  • Experience supporting cybersecurity initiatives, including IAVA remediation, system patching, vulnerability management, and compliance activities

Education and Certifications
The Computer Support Specialist must meet the following:
Required
  • High school diploma/GED
  • IAT II certifications as specified in DoD 8570.01-M and BBP 05-PR-M-0002

Preferred
  • MS Desktop Support Technician or equivalent certification

Benefits
  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
  • Paid Parental Leave
  • Tuition reimbursement
  • Paid federal holidays

Security Clearance
A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $85,000.00 - USD $95,000.00 /Yr.

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