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Senior Computer Support Specialist Jobs in Virginia

Prolim Global

COMPUTER SUPPORT 1

Newport News, VA · On-site

$22 - $28/hr

www.govt.prolim.com Is hiring for federal client Huntington Ingalls COMPUTER SUPPORT 1 Interested candidate can share resume at alec.dsouza@prolim.com or call Senior Recruiter Alec at 214-764-6882 ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

Looking for trained and talented Information Technology specialists that possess a diverse knowledge/experience between computer support, systems administration and a dash of network administration.

TekSynap

Senior Computer Operator

Fort Belvoir, VA · On-site

We are seeking a Senior Computer Operator to join our team supporting DLA Enterprise Service Delivery in Norfolk, VA. TekSynap is a fast-growing high-tech company that understands both the pace of ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

Looking for trained and talented Information Technology specialists that possess a diverse knowledge/experience between computer support, systems administration and a dash of network administration.

Prescient Edge

Senior Computer Scientist

Chesapeake, VA · On-site

$130K - $190K/yr

Job Title Senior Computer Scientist Location Norfolk, VA 23324 US (Primary) Category Research ... A positive work environment where employees are respected, supported, and engaged. * Salary range ...

Prescient Edge

Senior Computer Programmer

Chesapeake, VA · On-site

$130K - $150K/yr

Job Title Senior Computer Programmer Location Norfolk, VA 23324 US (Primary) Category Research ... A positive work environment where employees are respected, supported, and engaged. * Salary range ...

TekSynap

Senior Computer Operator

Fort Belvoir, VA · On-site

$52K - $57K/yr

Overview We are seeking a Senior Computer Operator to join our team supporting DLA Enterprise Service Delivery in Norfolk, VA. TekSynap is a fast-growing high-tech company that understands both the ...

TekSynap

Senior Computer Operator

Fort Belvoir, VA

$52K - $57K/yr

Overview We are seeking a Senior Computer Operator to join our team supporting DLA Enterprise Service Delivery in Norfolk, VA. TekSynap is a fast-growing high-tech company that understands both the ...

TekSynap

Senior Computer Operator

Fort Belvoir, VA

$52K - $57K/yr

Overview We are seeking a Senior Computer Operator to join our team supporting DLA Enterprise Service Delivery in Norfolk, VA. TekSynap is a fast-growing high-tech company that understands both the ...

Prescient Edge

Senior Computer Engineer

Chesapeake, VA · On-site

$130K - $150K/yr

Job Title Senior Computer Engineer Location Norfolk, VA 23324 US (Primary) Category Research ... A positive work environment where employees are respected, supported, and engaged. * Salary range ...

Battelle

Senior Computer Engineer

Chantilly, VA · On-site

$200K - $270K/yr

We are currently seeking a Senior Computer Engineer. This position is a full-time opportunity ... Support administrative tasks including producing thorough, complete work products that require ...

ECS

Senior Computer System Analyst

Falls Church, VA · On-site

$110K - $120K/yr

Everforth ECS is looking for a Senior Computer System Analyst to support our Defense health organization. As a Computer System Analyst, you will analyze science, engineering, business, and other data ...

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Senior Computer Support Specialist information

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What are the most commonly searched types of Computer Support Specialist jobs in Virginia?

The most popular types of Computer Support Specialist jobs in Virginia are:

What are popular job titles related to Senior Computer Support Specialist jobs in Virginia?

For Senior Computer Support Specialist jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Virginia look for?

The top searched job categories for Senior Computer Support Specialist jobs in Virginia are:

What cities in Virginia are hiring for Senior Computer Support Specialist jobs?

Cities in Virginia with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Computer User Support Specialist - Senior

The One 23 Group

Herndon, VA • On-site

Full-time

Posted 3 days ago

New

Job description

Description:

Description

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of War, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.


Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.


Position Overview

As a Senior Computer User Support Specialist, you will be a key leader within the Global Support Center, the nucleus of DeCA’s IT infrastructure support operations. This role is centered on providing expert-level, hands-on technical support through the Walk-Up Service Desk at DeCA Headquarters. You will be the primary face of IT for over 2,000 users, including senior leaders and VIPs, delivering immediate, in-person solutions for a wide range of hardware, software, and network issues. Your responsibilities go beyond standard troubleshooting to include asset management, mobile device provisioning, and the full lifecycle of user computing equipment.

Requirements:

Responsibilities


Walk-Up (In-Person) Support:

· Provide in-person, on-site desktop support to over 2,000 headquarters users, serving as the first point of contact for technical assistance.

· Address and resolve a wide range of issues for desktops, laptops, multi-function devices, and other IT peripherals.

· Perform immediate troubleshooting and hands-on "touch labor" for break/fix situations, software installations, and system configurations.


Senior-Level Technical Support:

· Serve as a primary escalation point for the Global Support Center, resolving complex incidents that require advanced troubleshooting and hands-on intervention.

· Provide critical support to the Agency's Senior Executive Service (SES) and VIP members, delivering rapid, white-glove service for all computing and multimedia needs.

· Act as a member of the Government Furnished Equipment (GFE) Compliance workforce to perform “touch labor” for CLIN 007 (Cyber Security).


Knowledge/Experience must include:

· Customer Service/Support

· Windows/Linux

· Multi-Function Devices

· Mobile Device Support

· Defense Enterprise Provisioning Online (DEPO)

· Active Directory

· DHCP

· DNS

· Microsoft Office Suite incl. SharePoint

· Touch Labor | Break/Fix

· Remote Troubleshooting

· Hardware/Software Troubleshooting

· Information Technology Infrastructure Library (ITIL)

· Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)

· Excellent Oral/Written Communication


Qualifications


Education & Experience (Must meet ONE of the following):

· High School Diploma / GED + three (3) years of experience in a hands-on IT desktop or customer support role.

· Associate’s degree (must be IT-aligned) + one (1) years of experience in a hands-on IT desktop or customer support role.

· Bachelor’s degree (must be IT-aligned) + one (1) year of experience in a hands-on IT desktop or customer support role.


Additional Qualifications:

· DoD 8140 Foundational Certification (Must possess ONE of the following): Security+, CND, GFACT or GSEC

· Computing Environment Certification: Must obtain at least one relevant CE certification within six months of hire (e.g., Microsoft 365 Certified: Endpoint Administrator Associate).

· Physical Requirement: Must be able to lift 25 lbs. unassisted.

· Security Clearance (Required): Secret