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Weekend Itsm Jobs in Virginia (NOW HIRING)

Saxon Global

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

... ITSM tool in the near real-time manner. • Resolve issues quickly, and maintain a high level of ... weekends on an as needed basis to provide support which includes the ability to be on-call for ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...

Navstar

Remote Support Technician Lead

Mclean, VA · On-site

This office supports 24x7 operations, including weekends and holidays. Minimum Qualifications ... Experience with ServiceNow ITSM & ITBM. * Strong communication skills and the ability to exchange ...

New

3B Staffing LLC

Load Balancing Engineer

Roanoke, VA · On-site

Need flexibility for some nights or weekends. Or 4x10 hour days. **In-person interview required at ... This position will require a well-adapted approach towards ITSM methodologies ensuring the delivery ...

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Weekend Itsm information

What is the difference between Weekend Itsm vs Weekend Service Desk Technician?

AspectWeekend ItsmWeekend Service Desk Technician
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentIT support, incident management, remote and on-siteHelp desk support, troubleshooting, remote assistance
Industry UsageIT service management, enterprise supportIT support, customer service roles

Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.

What are the most commonly searched types of Itsm jobs in Virginia? The most popular types of Itsm jobs in Virginia are:
What are popular job titles related to Weekend Itsm jobs in Virginia? For Weekend Itsm jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Itsm jobs in Virginia look for? The top searched job categories for Weekend Itsm jobs in Virginia are:
What cities in Virginia are hiring for Weekend Itsm jobs? Cities in Virginia with the most Weekend Itsm job openings:
Weekend Itsm jobs near you
Infographic showing various Weekend Itsm job openings in Virginia as of May 2026, with employment types broken down into 4% As Needed, 34% Full Time, 58% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Desktop Support

Desktop Support

Saxon Global

Richmond, VA • On-site

$20 - $25.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Key items to look for:

  • Candidates must have experience troubleshooting hardware and software issues
  • Candidates must have experience troubleshooting Mac and Windows laptops. If they don't have experience troubleshooting Mac laptops we can't submit them. Mac experience must be listed on the resume.

Primary Responsibilities
Under the direction of the Customer Service (Tier 2) Manager and Customer Service Support Manager, you will be responsible, to include, but not limited to:
• Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment to include but not limited to computer workstations, printers, peripherals, and teleconferencing equipment in accordance with the program policies, procedures and Knowledge Base Articles (KBAs).
• Field incoming help requests from end users via service requests but as required also telephone and e-mail in a courteous manner and provide assistance in person as well as remotely.
• Document all pertinent end user identification information, including name, location, contact information, and nature of problem or issue within ITSM tool in the near real-time manner.
• Resolve issues quickly, and maintain a high level of end-user confidence.
• Perform software and hardware upgrades & repairs to existing equipment using current processes and provide recommendations for improvements.
• Train users in accordance with the existing Knowledge Base Articles (KBA) on the proper use of hardware, software, and mobile devices.
• Monitor Backups and take appropriate corrective action whenever necessary.
• Monitor end user asset performance and take appropriate proactive corrective action whenever necessary.
• Identifies potential problems and understands when problems exist without being prompted.
• Works individually, actively participates on integrated teams.
• Responsible for investigating various computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.
• Analyzes root causes and resolves issues.
• Ability to work after hours or weekends on an as needed basis to provide support which includes the ability to be on-call for emergency support.
Basic Qualifications:
• Associate Degree with 3+ years of experience. Additional years of relevant experience will be considered in lieu of a degree.
• Minimum 2 years of experience working with PC Hardware and Software
• Proficient in current Microsoft technologies including software, operating systems, group policy, etc.
• Must be customer oriented. Solving customer problems in a timely manner, and informing the customer of problem resolution in a clear manner.
• Experience installing, configuring, and troubleshooting hardware, software, and peripherals.
• Experience working in a team-oriented, collaborative environment.
• Experience with 1 or more Windows or Mac products.
• Hands-on experience in troubleshooting Microsoft Office Suite 2016 (Outlook, Visio, Project, etc.) and Microsoft Windows (7, 8.1, 10,11) with the end users.
• Demonstrated ability to work independently to perform responsibilities effectively and efficiently.
• Demonstrate strong analytical and problem solving skills.
• Ability to communicate technical concepts to technical and non-technical audiences.
• Aptitude and enthusiasm for learning and teaching new technologies.
• Ability to establish and maintain productive working relationships with all levels of staff and the customer.
• Collaborative, works as part of a team to successfully achieve common goals
• Empathetic, honoring the consumer and what they are feeling
• Passionate about helping others
• Self-Confident and able to diplomatically express views that may be unpopular
• Actively Listens and is able to quickly distill provided information and insights
• Conscientious, organized and dependable; always meets deadlines and commitments
Preferred Qualifications:
• A passion for quality and excellence.
• Demonstrated commitment to continuous professional growth.
• Competency in ServiceNow ITSM tool.
• Initiative-Driven, pursuing goals beyond what is required or expected
• Experience working in agile environment utilizing JIRA
• Technical Certifications in any one of: MCP, Dell/EMC, CompTia A+, Network+, Server+
Saxon global logo

About Saxon global

Sourced by ZipRecruiter

Saxon Global is a leading IT consulting and staffing company based in Irving, Texas. The company operates in the technology services industry and has been providing unparalleled services to its clients for over a decade. Saxon Global specializes in app development, business intelligence (BI), and data integration services. Established in 2007, the company was founded on the principle of harnessing the power of data and technology to drive business success. With their focus on innovation, quality, and superior service, Saxon Global aims to help businesses achieve their goals with significantly increased efficiency and effectiveness.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Irving, TX, US

Year founded

2000

Social media

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