Ashburn, VA · On-site
$61K - $64K/yr
Ability to work rotating schedules, including evenings, weekends, and holidays * U.S. Citizenship ... ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment experience
Quick apply
Ashburn, VA · On-site
$61K - $64K/yr
Ability to work rotating schedules, including evenings, weekends, and holidays * U.S. Citizenship ... ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment experience
Familiarity with ITSM or ticketing workflows, including ticket lifecycle management, SLA adherence ... Shifts will include days, nights, and/or weekends on a rotating 4x10-hour schedule. Salary The base ...
Quick apply
Familiarity with ITSM or ticketing workflows, including ticket lifecycle management, SLA adherence ... Shifts will include days, nights, and/or weekends on a rotating 4x10-hour schedule. Salary The base ...
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Quick apply
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Sterling, VA · On-site
$70K - $85K/yr
Familiarity with ITSM or ticketing workflows, including ticket lifecycle management, SLA adherence ... Shifts will include days, nights, and/or weekends on a rotating 4x10-hour schedule. Salary The base ...
Sterling, VA · On-site
$70K - $85K/yr
Familiarity with ITSM or ticketing workflows, including ticket lifecycle management, SLA adherence ... Shifts will include days, nights, and/or weekends on a rotating 4x10-hour schedule. Salary The base ...
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Alexandria, VA · On-site
... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...
Alexandria, VA · On-site
... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...
Alexandria, VA · On-site
... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...
Quick apply
Alexandria, VA · On-site
... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * HDI Customer Service Representative or Support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * HDI Customer Service Representative or Support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * HDI Customer Service Representative or Support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * HDI Customer Service Representative or Support ...
Ability to work rotating shifts including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience with ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Ability to work rotating shifts including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience with ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Ability to work rotating shifts including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience with ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Ability to work rotating shifts including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience with ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
$17.50 - $22.25/hr
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Experience troubleshooting VPN solutions such as ...
$17.50 - $22.25/hr
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Experience troubleshooting VPN solutions such as ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Experience troubleshooting VPN solutions such as ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Experience troubleshooting VPN solutions such as ...
Ability to work rotating shifts including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience with ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Ability to work rotating shifts including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience with ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
| Aspect | Weekend Itsm | Weekend Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | IT support, incident management, remote and on-site | Help desk support, troubleshooting, remote assistance |
| Industry Usage | IT service management, enterprise support | IT support, customer service roles |
Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.
$61K - $64K/yr
Full-time
Re-posted 16 days ago
ACE Account Service Desk Specialist II (Tier 2 Support)
Primarily Remote | Ashburn, VA / Orlando, FL / San Antonio, TX
24/7 Rotating Shift Environment
Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities.
In this Tier 2 support role, you will provide advanced assistance to a large user community that includes government agencies, trade partners, importers, exporters, and customs personnel. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
Key responsibilities include supporting user enrollment, account activation, access management, and portal administration for both government and trade users. You’ll also assist with documentation updates, knowledge management contributions, urgent incident response, and ongoing platform training to maintain technical proficiency.
This role is ideal for candidates who enjoy solving problems, delivering exceptional customer service, and supporting complex, high-visibility systems in a fast-paced operational environment.
Qualifications:
2+ years of IT help desk, technical support, or customer support experience
Experience supporting web portals, business applications, or account management processes
Strong troubleshooting, communication, documentation, and customer service skills
Bilingual English/Spanish fluency required
Ability to work rotating schedules, including evenings, weekends, and holidays
U.S. Citizenship required; ability to pass a federal background investigation
Preferred:
Experience with ACE (Automated Commercial Environment) or trade compliance systems
Familiarity with import/export processes, customs operations, or government programs
ServiceNow or ITSM platform experience
Prior federal, DHS, or regulatory environment experience
HDI or related support certifications
This is a strong opportunity for technical professionals seeking impactful work supporting critical trade and customs operations nationwide.
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Recruiting and staffing services
201 - 500 Employees
Litchfield Park, AZ, US
