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Itsm Manager Jobs in Virginia (NOW HIRING)

Mindlance

ITSM Configuration Management II

Boston, VA · On-site

... ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of ITIL Configuration Management in ServiceNow, performing work associated with ITSM process ...

defi AUTO LLC

ITSM Specialist

Richmond, VA · On-site

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...

IntelliPro Group Inc.

ITSM Change Manager

Glen Allen, VA · On-site

$62/hr

ITSM Change Manager - Hybrid Duration: Sep 14, 2026 - Mar 31, 2027 with possible extension Locations: Glen Allen, VA 23060 Pay Rate: $62/hr. on W2 Job Summary: * We are seeking an experienced and ...

Albano Systems Inc

ITSM Change Manager

Glen Allen, VA · On-site

No Corp-to-Corp** NO THIRD PARTY OR CORP-TO-CORP CANDIDATES We are seeking an experienced and detail-oriented ITSM Change Manager to join an IT Service Management team. The Change Manager will be ...

Amatriot Group, LLC

ITSM Change Manager

Glen Allen, VA · On-site

$89K - $110K/yr

... The ITSM Change Manager is responsible for overseeing, managing, and improving the IT Change Management process, ensuring that changes to IT services are planned, evaluated, and executed in a ...

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Itsm Manager information

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$13

$51

$72

How much do itsm manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for itsm manager in Virginia is $51.23, according to ZipRecruiter salary data. Most workers in this role earn between $37.40 and $66.16 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Virginia?

The most popular types of Itsm jobs in Virginia are:

What are popular job titles related to Itsm Manager jobs in Virginia?

For Itsm Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Virginia look for?

The top searched job categories for Itsm Manager jobs in Virginia are:

What cities in Virginia are hiring for Itsm Manager jobs?

Cities in Virginia with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $106,564 per year, or $51.2 per hour.

ITSM Configuration Management II

Boston, VA • On-site

Mindlance
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Mindlanceexternal

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Mindlance is hiring an ITSM Configuration Management II to work within the IT Service Management Office. The role governs and manages ITIL Configuration Management in ServiceNow, owns CMS, CMDB, and CSDM process lifecycles, and supports the development and improvement of ITSM services, processes, standards, and documentation.
Responsibilities:
• Working in the IT Service Management Office and reporting to the ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of ITIL Configuration Management in ServiceNow, performing work associated with ITSM process analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and documentation of the IT department’s standards.
• They will define and own the ITSM ITIL Configuration Management (CMS, CMDB & CSDM) process lifecycles, applying expertise with a broad knowledge of ITIL disciplines and methodologies, leading, supporting and/or coordinating business and department projects, to develop new, or enhance existing services, lifecycles, processes, procedures, and standards.
• This role is essential in maintaining a reliable source of truth for IT services and their relationships, supporting all IT Service Management processes, and enabling informed decision-making.
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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