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Itsm Manager Jobs in Virginia (NOW HIRING)

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

Alpha Omega Integration

Project Manager - ITSM

Vienna, VA · Hybrid

$127K - $175K/yr

Project Manager - ITSM Clearance Required: Public Trust - Federal Client requires US Citizenship Work Location: Hybrid, Washington, DC Alpha Omega is seeking a highly skilled Project Manager with ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Virginia

Itsm Manager information

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$13

$51

$72

How much do itsm manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for itsm manager in Virginia is $51.23, according to ZipRecruiter salary data. Most workers in this role earn between $37.40 and $66.16 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
What are the most commonly searched types of Itsm jobs in Virginia? The most popular types of Itsm jobs in Virginia are:
What are popular job titles related to Itsm Manager jobs in Virginia? For Itsm Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Virginia look for? The top searched job categories for Itsm Manager jobs in Virginia are:
What cities in Virginia are hiring for Itsm Manager jobs? Cities in Virginia with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Virginia as of July 2026, with employment types broken down into 86% Full Time, 4% Part Time, 1% Temporary, 8% Contract, and 1% Summer. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $106,564 per year, or $51.2 per hour.
ITSM Tools Analyst

ITSM Tools Analyst

Maximus

VA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

280th of 487 rated business services

Job description

General information
Job Posting Title
ITSM Tools Analyst
Date
Wednesday, June 10, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently seeking a ITSM Tools Analyst.
This is a remote position.
The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly supports IT/OT service reliability, compliance, and continuous service improvement across the enterprise.
Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.
Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.
This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.
Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS140, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Support Flexera and ServiceNow SAM Pro operations, including maintaining asset records, validating software inventory, and managing discovery and reconciliation processes.
- Maintain and continuously update the Configuration Management Database (CMDB) to ensure accurate representation of software, hardware, and system relationships as inventory states change.
- Coordinate with platform stakeholders to validate asset data, approve updates, and support workflow development within ServiceNow ITSM/ITOM modules.
- Assist with auto-discovery, inventory correlation, and configuration tracking in accordance with agency configuration and change management processes.
- Support IT service reliability, scalability, and security objectives by ensuring asset data integrity and alignment with operational and cybersecurity requirements.
- Produce and support required contract deliverables, reports, and metrics, including asset compliance, license usage, and CMDB accuracy reporting.
- Promote continuous improvement of IT/OT asset and configuration management processes in alignment with federal standards and ITSM practices.
Job-Specific Minimum Requirements:
- Demonstrated experience supporting IT Asset Management (ITAM), Software Asset Management (SAM), or Configuration Management (CMDB) in an enterprise IT/OT environment.
- Hands-on experience with ServiceNow, including CMDB maintenance, asset lifecycle tracking, or ITSM/ITOM process support.
- Experience supporting or maintaining software inventory, license tracking, and reconciliation activities, including validating discovery data and resolving data discrepancies.
- Ability to maintain accurate configuration and asset records in support of change, configuration, and release management processes.
- Experience producing or supporting contract deliverables, reports, and metrics related to asset status, compliance, or operational performance.
- Working knowledge of IT Service Management (ITSM) principles and their application to federal IT environments.
- Ability to collaborate with technical teams, stakeholders, and government personnel to ensure data accuracy, process compliance, and service reliability.
- Familiarity with federal IT standards and compliance requirements, including reliability, scalability, security, and continuous service improvement expectations.
- Bachelor's degree in information systems, Information Technology, Business, or related field. Additional years of relevant experience will be considered in lieu of degree.
- 3+ years of experience supporting IT asset management, software asset management, CMDB, or IT service management functions in an enterprise environment.
Preferred Skills and Qualifications:
- Hands-on experience with ServiceNow ITSM, ITOM, CMDB, or SAM Pro.
- Experience supporting Flexera FlexNet Manager or similar SAM tools.
- Familiarity with federal IT standards, including FISMA, IT policies, and compliance reporting.
- Strong analytical, documentation, and stakeholder coordination skills.
- Experience supporting IT/OT environments in large, regulated enterprises.
- ITIL Foundation (or ability to obtain within 6 months).
#techjobs #clearance #veteransPage #LI-remote #TSTECH
Minimum Requirements
TCS140, T2, Band 5
#TSTECH
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
50,000.00
Maximum Salary
$
70,000.00

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