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Federated Technology and ITSM Governance Lead

The Opportunity:

What You'll Work On:

• Develop and maintain technical governance policies, standards, procedures, and playbooks for Federated IT.

• Support the classification and realignment of mission-critical, Tier 1, and Tier 2 applications and products to CIO ownership, including oversight of Federated and Functional IT within the Digital Portfolio Management workspace.

• Provide governance and oversight for ITSM processes, frameworks, policies, maturity assessments, and strategy in alignment with industry standards, including ITIL 5.

• Coordinate cross-functional ITSM working groups and facilitate alignment among process owners, stakeholders, and technology teams.

• Track and report ITSM KPIs, maturity metrics, compliance measures, risks, and improvement opportunities through monthly performance reviews. Influence, coach, and guide teams in adopting consistent processes, workflows, standards, documentation, and continuous improvement practices.

• Lead third-party technology acquisition reviews in coordination with product, technology, risk, and cybersecurity experts, while supporting change management and stakeholder engagement.

• Lead technology and ownership data collection, validation, reconciliation, and quality assurance in partnership with product, business, capability, and cross-functional stakeholders.

• Collaborate with ServiceNow platform owners to validate configuration items, relationships, ownership, and operational data in accordance with CMDB governance standards.

• Identify data quality issues, ownership gaps, and systemic process challenges; coordinate remediation and support sustained governance adoption across federated technology organizations.

Join us. The world can't wait.

You Have:

• 10+ years of experience supporting organizational change management, stakeholder adoption, or enterprise process transformation

• Experience applying the Common Service Data Model (CSDM) to CMDB strategy, governance, and data quality

• Experience developing policies, standards, playbooks, workflows, and process documentation

• Knowledge of ITIL principles, ITSM processes, service management frameworks, and continuous improvement practices

• Ability to lead cross-functional teams and influence stakeholders without direct authority

• Ability to manage multiple priorities, coordinate dependencies, and deliver results in complex, distributed environments

• Ability to apply analytical, facilitation, communication, and problem-solving skills to enterprise IT service management initiatives

• Bachelor's degree in Information Technology, Computer Science, or Business and 10+ years of experience in IT service management, technology governance, or IT service transformation, or 15+ years of experience in IT service management, technology governance, or IT service transformation in lieu of a degree

• ITIL 4 Foundation Certification

Nice If You Have:

• Experience implementing or maturing federated IT governance models

• Experience with ServiceNow CSDM, CMDB Health, Service Mapping, or data quality capabilities

• Experience supporting technology portfolio management, application rationalization, or product and service ownership

• Experience supporting third-party technology risk, security, or architecture review processes

• Knowledge of Lean, Agile, or product management practices

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.