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Itsm Director Jobs in Virginia (NOW HIRING)

iTech AG

Senior ServiceNow Developer (354)

Arlington, VA

$62.25 - $85.50/hr

Develop and configure ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead Developer * Build and maintain Flow Designer automations and service catalog items ...

iTech AG

Senior ServiceNow Developer (354)

Arlington, VA · On-site +1

$62 - $85.50/hr

... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead Developer Build and maintain Flow Designer automations and service catalog items aligned to client ...

iTech AG

Senior ServiceNow Developer (354)

Arlington, VA · On-site +1

$62 - $85.50/hr

... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead Developer • Build and maintain Flow Designer automations and service catalog items aligned to client ...

Dia Software Solutions

Sr ServiceNow Developer

Richmond, VA · On-site

$53.50 - $73.50/hr

Direct client Req:: Need Sr Sr ServiceNow Developer ,Hybrid, VA PLEASE SEND THE RESUMES TO SKUMAR ... Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge ...

New

iTech AG

Senior ServiceNow Developer (354)

Arlington, VA · On-site

$62.25 - $85.50/hr

... ITSM workflows, forms, UI Policies, Client Scripts, and notifications as directed by the Lead Developer • Build and maintain Flow Designer automations and service catalog items aligned to client ...

Solomons International

ServiceNow Developer

Richmond, VA · On-site

$53.50 - $73.50/hr

Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge ... Technical Recruiter Direct: | Solomons International About Solomons International: Solomons ...

New

Momento USA LLC

Sr ServiceNow Developer

Richmond, VA · On-site

$53.50 - $73.50/hr

Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge ... Bellmawr, NJ 08031 Interstate Business Park Direct: Web: Note: Momento USA is an Equal Opportunity ...

New

CONSERVATION INTERNATIONAL

Director, IT Infrastructure Conservation International protects nature for the benefit of humanity ... practices (ITIL/ITSM, SRE-informed reliability, automation, observability, and continuous ...

RPMGlobal

Director, IT Infrastructure

Arlington, VA · On-site

$130 - $160/hr

Director, IT Infrastructure Conservation International protects nature for the benefit of humanity ... practices (ITIL/ITSM, SRE-informed reliability, automation, observability, and continuous ...

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Itsm Director information

What does an ITSM Director do?

An ITSM (IT Service Management) Director oversees the strategy, implementation, and optimization of IT service processes within an organization. They ensure that IT services align with business needs, improve efficiency, and enhance user experience. Key responsibilities include overseeing ITIL-based frameworks, managing service delivery teams, and driving continuous improvement initiatives. The ITSM Director also collaborates with stakeholders to establish best practices, monitor performance metrics, and implement tools for service automation and optimization.

What are the key skills and qualifications needed to thrive as an ITSM Director?

An ITSM Director needs a strong background in IT service management frameworks, process optimization, and strategic leadership, often supported by a relevant bachelor's degree and extensive experience in IT operations. Familiarity with ITSM platforms (such as ServiceNow, BMC Remedy, or Cherwell), as well as certifications like ITIL or COBIT, is highly beneficial. Exceptional communication, leadership, and change management skills make candidates stand out by enabling them to effectively guide teams and engage stakeholders. These competencies are crucial for delivering consistent IT service quality and aligning IT processes with organizational goals.

What are the typical challenges faced by an ITSM Director, and how can they be managed?

One of the main challenges ITSM Directors encounter is driving organizational change while ensuring adherence to established IT service management processes. This often involves balancing the demands of various business units, managing incident and problem escalations, and continuously improving service delivery against rapidly evolving technology landscapes. Success in the role requires a proactive approach to communication, strong stakeholder management, and the ability to foster a culture of service excellence within the IT team. Many directors leverage change management frameworks and regular performance metrics reviews to address these challenges effectively.

What are the most commonly searched types of Itsm jobs in Virginia?

The most popular types of Itsm jobs in Virginia are:

What are popular job titles related to Itsm Director jobs in Virginia?

For Itsm Director jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Itsm Director jobs in Virginia look for?

The top searched job categories for Itsm Director jobs in Virginia are:

What cities in Virginia are hiring for Itsm Director jobs?

Cities in Virginia with the most Itsm Director job openings:

Itsm Director jobs near you
Infographic showing various Itsm Director job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Director of IT Service Delivery

Endurance IT Services

Hampton, VA • On-site

$110 - $170/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position Title : Director of IT Service Delivery

Contract Duration: Direct Hire

Work Location: Hampton, VA

Employment : Onsite (100%)

We are seeking a strategic and customer-focused Director of IT Service Delivery to lead end-user technology services and support operations for a client in Hampton! This role oversees help desk services, desktop support, technology asset management, software licensing, print services, and IT governance initiatives while ensuring an exceptional technology experience for employees and stakeholders.

Key Responsibilities
  • Lead IT Service Desk and end-user support operations.
  • Manage desktop deployment, technology asset lifecycle, software licensing, and vendor relationships.
  • Develop and track KPIs and service metrics to drive operational excellence.
  • Lead and mentor a team of IT professionals.
  • Partner with stakeholders to identify technology needs and improve service delivery.
  • Support onboarding/offboarding processes and organizational technology initiatives.
  • Collaborate with IT leadership on governance, communications, and strategic projects.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  • 3+ years of leadership experience in IT Service Delivery, End User Services, or Client Services.
  • Experience managing IT support teams and service operations.
  • Strong knowledge of IT service management, asset management, and customer support best practices.
  • Excellent communication, leadership, and stakeholder management skills.
Preferred
  • Experience in higher education or other complex enterprise environments.
  • ITIL or IT Service Management (ITSM) experience.
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