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Senior Itsm Jobs in Virginia (NOW HIRING)

iTech AG

Senior ServiceNow Developer - ITSM (345)

Arlington, VA · On-site +1

$62 - $85.50/hr

This role serves as a senior technical contributor responsible for building high-quality platform ... Develop and enhance ServiceNow ITSM functionality * Design, develop, and support ServiceNow portals ...

campus4tech

Senior ServiceNow Developer

Reston, VA · On-site

$56.25 - $77.50/hr

We are seeking an experienced Senior ServiceNow Developer with deep technical expertise in the ServiceNow platform, specializing in IT Service Management (ITSM), IT Asset Management (ITAM), Platform ...

CGI Inc.

Senior Operations Analyst (SRE)

Fairfax, VA · On-site

... IT Service Management (ITSM). The Senior Operations Analyst is a senior Site Reliability ... Engineering (SRE) practitioner responsible for driving reliability engineering, problem management ...

JCS Solutions LLC

Senior AI OPS Engineer

Fort Belvoir, VA · On-site

$118K - $162K/yr

JCS Solutions LLC is seeking a Senior AIOps Engineer to support critical mission operations within ... ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ...

JCS Solutions LLC

Senior AI OPS Engineer

Fort Belvoir, VA · On-site

$150K - $174K/yr

JCS Solutions LLC is seeking a Senior AIOps Engineer to support critical mission operations within ... ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating ...

iTech AG

Senior ServiceNow Developer (354)

Arlington, VA

$62.25 - $85.50/hr

OVERVIEW iTech AG is seeking an experienced Senior Developer / Technical Consultant to provide ... Develop and configure ITSM workflows, forms, UI Policies, Client Scripts, and notifications as ...

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Senior Itsm information

What is a Senior ITSM?

A Senior ITSM (Information Technology Service Management) professional is an experienced specialist responsible for overseeing and improving IT service delivery within an organization. They manage IT processes and workflows, implement ITSM frameworks like ITIL, and ensure services align with business needs. Senior ITSMs often lead teams, coordinate incident and problem management, and drive continual service improvement. Their role is crucial in maintaining high-quality IT services and supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a Senior ITSM?

To excel as a Senior ITSM (IT Service Management) professional, you need deep knowledge of ITIL frameworks, experience with service delivery, and a relevant degree or certifications such as ITIL Expert or Practitioner. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, problem-solving, and communication skills set top performers apart in this role. These skills and qualifications are crucial for ensuring efficient IT service operations, continuous process improvement, and alignment of IT services with business needs.

How does a Senior ITSM typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM professional often works closely with various departments, such as operations, development, and security, to identify and implement service improvement initiatives. They facilitate regular meetings, gather input from stakeholders, and use ITSM frameworks like ITIL to standardize processes. By fostering open communication and leveraging data-driven insights, they ensure that service delivery aligns with business goals and user needs. This collaborative approach helps resolve incidents efficiently and proactively reduces future risks.

What is the difference between Senior Itsm vs It Support Specialist?

AspectSenior ItsmIt Support Specialist
CertificationsITIL, CompTIA, or similarCompTIA A+, HDI Support Center
Work EnvironmentEnterprise IT teams, service managementHelp desks, technical support centers
ResponsibilitiesOverseeing ITSM processes, improving service deliveryHandling user issues, troubleshooting hardware/software

Senior Itsm roles typically involve managing IT service management processes and strategic improvements, requiring advanced certifications. In contrast, It Support Specialists focus on direct user support and issue resolution. While both roles require technical knowledge, Senior Itsm positions emphasize process optimization and leadership within enterprise environments, whereas It Support Specialists are more hands-on with daily technical support tasks.

What are the most commonly searched types of Itsm jobs in Virginia?

The most popular types of Itsm jobs in Virginia are:

What are popular job titles related to Senior Itsm jobs in Virginia?

For Senior Itsm jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Senior Itsm jobs in Virginia look for?

The top searched job categories for Senior Itsm jobs in Virginia are:

Senior Itsm jobs near you
Infographic showing various Senior Itsm job openings in Virginia as of August 2026, with employment types broken down into 87% Full Time, 4% Part Time, and 9% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution.

Senior ServiceNow Developer - ITSM (345)

iTech AG

Arlington, VA

$62.25 - $85.50/hr

Full-time

Re-posted 24 days ago

Job description

OVERVIEW
iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.
 
ROLES AND RESPONSIBILITIES
  • Design, develop, and configure ServiceNow solutions to support federal program requirements
  • Build and maintain custom applications, workflows, business rules, and UI policies
  • Develop and enhance ServiceNow ITSM functionality
  • Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
  • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
  • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
  • Perform code reviews and ensure adherence to development standards and best practices
  • Support platform upgrades, patching, and performance tuning
  • Troubleshoot and resolve ServiceNow defects and production issues
  • Ensure configurations and customizations align with federal security and compliance requirements
  • Contribute to technical documentation and knowledge sharing across the team
  • Support and enhance ITSM knowledge enablement 
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • 5+ years of hands-on ServiceNow development experience
  • Strong experience developing custom ServiceNow applications and platform configurations
  • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
  • Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
  • Experience working in Agile or SAFe delivery environments
EDUCATION AND CERTIFICATIONS
  • Bachelor’s degree
  • ServiceNow CSA and CAD or CIS certification
 
PREFERRED QUALIFICATIONS
  • ServiceNow Certified Implementation Specialist (CIS):
  • CIS – IT Service Management (ITSM)
  • Experience supporting federal government programs
  • Strong experience with Service Portal, UI Builder, and user experience design
  • Experience configuring ITSM module
  • Familiarity with ServiceNow data model and performance optimization
  • Strong problem-solving, communication, and collaboration skills
  • Experience supporting DevSecOps-aligned Agile teams
 
SECURITY CLEARANCE
  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.