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Itil Change Management Jobs in Virginia (NOW HIRING)

Amatriot Group, LLC

ITSM Change Manager

Glen Allen, VA

$89K - $110K/yr

Oversee the end-to-end IT Change Management process, including developing, documenting, and enforcing policies to ensure compliance with ITIL standards, audit requirements, and organizational ...

Albano Systems Inc

ITSM Change Manager

Glen Allen, VA · On-site

Responsible for overseeing the end-to-end IT Change Management process, including the development, documentation, and enforcement of policies to ensure compliance with ITIL standards, audit ...

ASM Research

Change Manager

Manassas, VA · On-site

Own and execute the Change Management process in alignment with ITIL best practices. * Review, assess, and validate all submitted Requests for Change (RFCs) for completeness, risk, impact, and ...

Apex Systems

ITSM Change Manager

Glen Allen, VA · On-site

Responsible for overseeing the end-to-end IT Change Management process, including the development, documentation, and enforcement of policies to ensure compliance with ITIL standards, audit ...

Beyond SOF

QA/Change Control Coordinator

Ashburn, VA · On-site

... manage multiple change requests simultaneously. • Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus. Eligibility/Clearance Requirements: Must be able to provide proof ...

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How much do itil change management jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for itil change management in Virginia is $55.62, according to ZipRecruiter salary data. Most workers in this role earn between $43.61 and $70.05 per hour, depending on experience, location, and employer.

What is an ITIL Change Management?

An ITIL Change Management job involves overseeing and coordinating changes to IT systems and services while minimizing risk and disruption. Professionals in this role follow ITIL best practices to assess, plan, test, and implement changes efficiently. They work closely with stakeholders, ensuring that all modifications align with business objectives and compliance requirements. Their responsibilities often include managing change requests, conducting impact assessments, and facilitating Change Advisory Board (CAB) meetings. The goal is to ensure a smooth transition while maintaining system stability and service continuity.

What are the key skills and qualifications needed to thrive in ITIL Change Management, and why are they important?

To thrive in ITIL Change Management, you need a solid understanding of IT Service Management principles, change processes, and risk assessment, often supported by an ITIL certification or equivalent experience. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell is commonly required, along with knowledge of change enablement software and reporting systems. Strong collaboration, analytical thinking, and clear communication are essential soft skills to excel in managing diverse stakeholders and complex changes. These competencies ensure changes are executed efficiently, risks are minimized, and IT systems remain stable and reliable.

What are some common challenges faced by ITIL Change Management professionals, and how can they be addressed?

ITIL Change Management professionals often encounter challenges such as balancing the need for agility with the requirement for process rigor, managing resistance to change from stakeholders, and ensuring thorough documentation and communication throughout the change lifecycle. Successfully addressing these issues requires proactive stakeholder engagement, clear communication, and a deep understanding of both technical details and business impact. Teams often collaborate closely with operations, development, and project management departments to ensure changes align with organizational goals while minimizing disruption. Building strong relationships and continuously improving processes can help overcome common obstacles and enhance overall change success.

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Itil Change Management jobs near you
Infographic showing various Itil Change Management job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $115,689 per year, or $55.6 per hour.

ITSM Change Manager

Glen Allen, VA

Amatriot Group, LLC
See more jobs at Amatriot Group, LLCexternal

$89K - $110K/yr

Full-time

Posted 11 days ago

Job description

Location: Glen Allen, VA

Job Type: Full-Time

Target Salary Range*: $89,000 - $110,000.

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview

The ITSM Change Manager is responsible for overseeing, managing, and improving the IT Change Management process, ensuring that changes to IT services are planned, evaluated, and executed in a controlled and efficient manner. The role requires a strong understanding of ITIL processes, excellent communication skills, and the ability to work collaboratively in a global environment.

Key ResponsibilitiesChange Management Process
  • Oversee the end-to-end IT Change Management process, including developing, documenting, and enforcing policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines.
  • Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.
  • Ensure that all changes comply with regulatory requirements and internal controls.
  • Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews.
Change Coordination and Governance
  • Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes.
  • Lead Change Advisory Board (CAB) meetings using CAB Workbench, ensuring that all changes are properly evaluated and approved by relevant stakeholders.
  • Proactively engage and build relationships with global technical teams.
  • Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes.
  • Own the forward schedule of change and the release calendar.
Process Improvement and Testing
  • Identify opportunities for process improvements within Change Management.
  • Create improvement stories for the backlog that are ready for development and complete user acceptance testing (UAT).
  • Demonstrate examples of driving process automation for efficiency.
Post-Implementation Review
  • Facilitate post-implementation review meetings with support teams and change owners to audit failed, emergency, and expedited changes.
Configuration and Incident Management
  • Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB.
  • Liaise with Incident Managers to ensure that changes are implemented without causing disruption to IT services.
QualificationsExperience
  • Minimum 5 years of experience in IT Change Management or a related IT Service Management role. [Required]
  • Experience using multiple risk models and working with scalable change processes and driving adoption.
  • Experience working with the IT Change Management Module in ServiceNow and implementing standard processes.
  • Experience working in a project-based environment, including Scrum, Kanban, or similar agile frameworks.
  • Experience identifying process improvements, documenting user stories, and performing UAT.
  • Experience leading cross-functional teams and managing stakeholders at all levels.
  • Experience working in a large enterprise environment or regulated industry.
  • Experience working in a global environment.
  • Experience with IT Service Management tools, such as ServiceNow and BMC Remedy.
Skills
  • Strong understanding of IT infrastructure, software development, and IT operations.
  • Ability to assess complex IT changes and their potential impact on business operations.
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Strong problem-solving skills, with the ability to make decisions under pressure.
  • High level of attention to detail and a commitment to maintaining accurate records.
Certifications
  • ITIL v3 or ITIL 4 Foundation certification. [Required]
Education
  • Degree in Information Technology, Computer Science, or a related field.
Preferred Qualifications
  • Advanced ITIL certifications are a plus.