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Itsm Manager Jobs in Virginia (NOW HIRING)

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery. * Manage operational performance across ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery. * Manage operational performance across ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery. * Manage operational performance across ...

Maximus

Configuration Change Manager

VA · On-site +1

... ITSM best practices. - Maintain and oversee the Configuration Management Database (CMDB) as the authoritative source of record for configuration items, ensuring accuracy, completeness, and ...

NextGen IT Services

ServiceNow Developer

Ashburn, VA · On-site

$55.25 - $76/hr

Lead the configuration of ITSM Incident Management for internal agents while simultaneously designing and deploying customer-facing portal for external users to create, view, and edit incidents. · ...

Everfox

Senior Manager, Service Desk

Herndon, VA

Oversee Service Desk use of Jira Service Management or similar ITSM platforms, ensuring accurate, efficient workflows. Champion a customerfirst culture with measurable improvements in customer ...

Acuity INC

ServiceNow Functional Lead

Reston, VA · On-site

$56.25 - $77.50/hr

Identify, document, and prioritize ITSM functional requirements across key processes including Incident, Problem, Change, Major Incident, and Knowledge Management. * Work with stakeholders to ...

Acuity INC

ServiceNow Functional Lead

Reston, VA · Remote

$16.75 - $22/hr

Identify, document, and prioritize ITSM functional requirements across key processes including Incident, Problem, Change, Major Incident, and Knowledge Management. * Work with stakeholders to ...

Maximus

ServiceNow Administrator

VA · On-site +1

TCS218, T2, Band 5 Job-Specific Essential Duties and Responsibilities: - Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Virginia

Itsm Manager information

See Virginia salary details

$13

$51

$72

How much do itsm manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for itsm manager in Virginia is $51.23, according to ZipRecruiter salary data. Most workers in this role earn between $37.40 and $66.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Virginia? The most popular types of Itsm jobs in Virginia are:
What are popular job titles related to Itsm Manager jobs in Virginia? For Itsm Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Virginia look for? The top searched job categories for Itsm Manager jobs in Virginia are:
What cities in Virginia are hiring for Itsm Manager jobs? Cities in Virginia with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Virginia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $106,564 per year, or $51.2 per hour.

JSP ETM (Future Opportunity) - Program & Infrastructure Management

AGE Solutions LLC

Arlington, VA • On-site

Full-time

Re-posted 6 days ago

Job description

Job Summary:
AGE Solutions is a premier technology and professional services company providing consulting and advanced technology solutions. They are preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program, seeking candidates for executive-level management and program oversight functions across IT infrastructure and ITSM strategy.
Qualifications:
Required:
• Proven experience in DoD IT environments (10 - 25 years)
• Strategic leadership, operational oversight, and cross-functional coordination
• Clearance: TS/SCI
• Certifications: PMP, ITIL, AWS/Sec+
• Experience: 10 to 25 years in enterprise IT program leadership
Preferred:
• Program Directors, Infrastructure Ops Managers, ITSM Leads
• Incumbents encouraged to apply
Company:
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. Founded in 2021, the company is headquartered in Alexandria, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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