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Weekend Itsm Jobs in Virginia (NOW HIRING)

MANTECH

Remote Support Technician

Mclean, VA · On-site

$21.75 - $30/hr

Holidays and weekends are not required. Backup coverage will be required for weekend or evening ... Experience with ServiceNow ITSM & ITBM. * Strong communication skills and the ability to exchange ...

MANTECH

Remote Support Technician

Mclean, VA · On-site

$21.75 - $30/hr

Holidays and weekends are not required. Backup coverage will be required for weekend or evening ... Experience with ServiceNow ITSM & ITBM. * Strong communication skills and the ability to exchange ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...

ASM Research

Service Desk Lead

Quantico, VA · On-site

Coordinate shift handoff with both the day shift lead/manager and the overnight/weekend team to ... Experience with ticketing systems and ITSM best practices. * Excellent troubleshooting skills ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Holidays and weekends are not required. Backup coverage will be required for weekend or evening ... Experience with ServiceNow ITSM & ITBM. * Strong communication skills and the ability to exchange ...

ManTech

Remote Support Technician

Mclean, VA · On-site

$75K - $125K/yr

Holidays and weekends are not required. Backup coverage will be required for weekend or evening ... Experience with ServiceNow ITSM & ITBM. * Strong communication skills and the ability to exchange ...

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Showing results 21-40

All JobsItsm JobsWeekend Itsm JobsWeekend Itsm Jobs in Virginia

Weekend Itsm information

What is the difference between Weekend Itsm vs Weekend Service Desk Technician?

AspectWeekend ItsmWeekend Service Desk Technician
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentIT support, incident management, remote and on-siteHelp desk support, troubleshooting, remote assistance
Industry UsageIT service management, enterprise supportIT support, customer service roles

Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.

What are the most commonly searched types of Itsm jobs in Virginia?

The most popular types of Itsm jobs in Virginia are:

What are popular job titles related to Weekend Itsm jobs in Virginia?

For Weekend Itsm jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Weekend Itsm jobs in Virginia look for?

The top searched job categories for Weekend Itsm jobs in Virginia are:

What cities in Virginia are hiring for Weekend Itsm jobs?

Cities in Virginia with the most Weekend Itsm job openings:

Weekend Itsm jobs near you

Help Desk Specialist II (Tier II- Advanced Support)

Ashburn, VA • On-site

Aretec Inc
IT Services • 11 - 50 employees
Learn more about Aretec Incexternal

Full-time

Re-posted 25 days ago

Job description

Help Desk Specialist II (Tier 2 - Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 - Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second-level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission-critical IT environment. The ideal candidate brings strong technical depth, excellent problem-solving skills, and experience supporting enterprise-scale systems.
What You'll Do
  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm-transferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to next-level support teams, including internal CBP groups and third-party vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Government-provided tools and processes.

Required Qualifications
  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier II-level troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications
  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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