Ability to work rotating shifts including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience with ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Ability to work rotating shifts including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience with ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * HDI Customer Service Representative or Support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * HDI Customer Service Representative or Support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * HDI Customer Service Representative or Support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * HDI Customer Service Representative or Support ...
Help Desk Specialist I (Tier 1 Agent)
Ashburn, VA · On-site
$18/hr
Ability to work rotating shifts, including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience using the ServiceNow ITSM * Experience troubleshooting VPN solutions such as ...
Help Desk Specialist I (Tier 1 Agent)
Ashburn, VA · On-site
$18/hr
Ability to work rotating shifts, including nights, weekends, and holidays. * Sole U.S. citizenship ... Experience using the ServiceNow ITSM * Experience troubleshooting VPN solutions such as ...
Application Project Manager
Quantico, VA · On-site
$150K - $170K/yr
... IT Service Management (ITSM) best practices. * Ensure application ticket ownership across the ... Occasional on-site weekend support may be required to address system events that cannot be resolved ...
Application Project Manager
Quantico, VA · On-site
$150K - $170K/yr
... IT Service Management (ITSM) best practices. * Ensure application ticket ownership across the ... Occasional on-site weekend support may be required to address system events that cannot be resolved ...
... queue in agency ITSM Contribute/assist in the creation, modification of needed Knowledge Base ... Weekends/Holidays/Planned closures Work Location Co-located at the agency Security Office ...
... queue in agency ITSM Contribute/assist in the creation, modification of needed Knowledge Base ... Weekends/Holidays/Planned closures Work Location Co-located at the agency Security Office ...
Be Seen First
Imaging Technician
Dulles, VA · On-site
$20 - $28/hr
... night, weekend, or after-hours work when required for selected devices, restricted-access ... or similar ITSM / ticketing platforms. · Experience with OneDrive, network-share, or other ...
Quick apply
Be Seen First
Imaging Technician
Dulles, VA · On-site
$20 - $28/hr
... night, weekend, or after-hours work when required for selected devices, restricted-access ... or similar ITSM / ticketing platforms. · Experience with OneDrive, network-share, or other ...
Oracle EBS SME (Remote)
Arlington, VA · On-site +1
$70 - $86.25/hr
... well as IT Service Management (ITSM) systems (preferably ServiceNow). * Flexible and willing to work on-call, including overnights and weekends, as required. * Excellent oral and written ...
Oracle EBS SME (Remote)
Arlington, VA · On-site +1
$70 - $86.25/hr
... well as IT Service Management (ITSM) systems (preferably ServiceNow). * Flexible and willing to work on-call, including overnights and weekends, as required. * Excellent oral and written ...
Oracle EBS SME (Remote)
Arlington, VA · Remote
$70 - $86.25/hr
... well as IT Service Management (ITSM) systems (preferably ServiceNow). * Flexible and willing to work on-call, including overnights and weekends, as required. * Excellent oral and written ...
Oracle EBS SME (Remote)
Arlington, VA · Remote
$70 - $86.25/hr
... well as IT Service Management (ITSM) systems (preferably ServiceNow). * Flexible and willing to work on-call, including overnights and weekends, as required. * Excellent oral and written ...
Platform Support Lead Specialist
Arlington, VA · On-site
$105K - $115K/yr
Familiarity with incident management processes, ITSM frameworks, or service desk best practices ... Occasional extended or weekend hours may be required based on operational needs. Must ...
Platform Support Lead Specialist
Arlington, VA · On-site
$105K - $115K/yr
Familiarity with incident management processes, ITSM frameworks, or service desk best practices ... Occasional extended or weekend hours may be required based on operational needs. Must ...
Application Project Manager with Security Clearance
Quantico, VA · On-site
$150K - $170K/yr
... IT Service Management (ITSM) best practices. * Ensure application ticket ownership across the ... Occasional on-site weekend support may be required to address system events that cannot be resolved ...
Application Project Manager with Security Clearance
Quantico, VA · On-site
$150K - $170K/yr
... IT Service Management (ITSM) best practices. * Ensure application ticket ownership across the ... Occasional on-site weekend support may be required to address system events that cannot be resolved ...
Oracle EBS SME (Remote)
Arlington, VA · Remote
$70 - $86.25/hr
... well as IT Service Management (ITSM) systems (preferably ServiceNow). * Flexible and willing to work on-call, including overnights and weekends, as required. * Excellent oral and written ...
Oracle EBS SME (Remote)
Arlington, VA · Remote
$70 - $86.25/hr
... well as IT Service Management (ITSM) systems (preferably ServiceNow). * Flexible and willing to work on-call, including overnights and weekends, as required. * Excellent oral and written ...
Primary Technical Control Facility Lead
Arlington, VA · On-site
$165K - $225K/yr
... ITSM best practices. * Knowledge in handling and managing incidents and service requests for ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...
Primary Technical Control Facility Lead
Arlington, VA · On-site
$165K - $225K/yr
... ITSM best practices. * Knowledge in handling and managing incidents and service requests for ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...
Primary Technical Control Facility Lead with Security Clearance
Arlington, VA · On-site
$165K - $225K/yr
... ITSM best practices. * Knowledge in handling and managing incidents and service requests for ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...
Primary Technical Control Facility Lead with Security Clearance
Arlington, VA · On-site
$165K - $225K/yr
... ITSM best practices. * Knowledge in handling and managing incidents and service requests for ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...
... based ITSM/CRM platform while actively troubleshooting and communicating with end users. • ... including nights, weekends, holidays, and 12-hour shifts, to support 24x7 mission-critical ...
... based ITSM/CRM platform while actively troubleshooting and communicating with end users. • ... including nights, weekends, holidays, and 12-hour shifts, to support 24x7 mission-critical ...
Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends ... Proven ability to work in a 24x7 shift-based environment, including nights, weekend, and holiday as ...
Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends ... Proven ability to work in a 24x7 shift-based environment, including nights, weekend, and holiday as ...
Service Center Frontline Account Manager
Chantilly, VA · On-site
$13.25 - $17/hr
... based ITSM/CRM platform while actively troubleshooting and communicating with end users. • ... including nights, weekends, holidays, and 12-hour shifts, to support 24x7 mission-critical ...
Service Center Frontline Account Manager
Chantilly, VA · On-site
$13.25 - $17/hr
... based ITSM/CRM platform while actively troubleshooting and communicating with end users. • ... including nights, weekends, holidays, and 12-hour shifts, to support 24x7 mission-critical ...
EOC Technical Specialist
Ashburn, VA · On-site
This position supports evenings and weekends as needed. Key duties include: • Works on high ... the ITSM platform BMC Remedy. • Create, update and maintain Standard Operating Procedures ...
EOC Technical Specialist
Ashburn, VA · On-site
This position supports evenings and weekends as needed. Key duties include: • Works on high ... the ITSM platform BMC Remedy. • Create, update and maintain Standard Operating Procedures ...
ERF - Software/Hardware Installation Specialist
Alexandria, VA · On-site
$50K/yr
... in agency ITSM • Contribute/assist in the creation, modification of needed Knowledge Base ... Weekends/Holidays/Planned closures Work Location Co-located at the agency Security Office ...
ERF - Software/Hardware Installation Specialist
Alexandria, VA · On-site
$50K/yr
... in agency ITSM • Contribute/assist in the creation, modification of needed Knowledge Base ... Weekends/Holidays/Planned closures Work Location Co-located at the agency Security Office ...
Systems Administrator
Springfield, VA · On-site
Uses monitoring tools, logs, and the ITSM platform as storytelling platforms, identifies trends ... Proven ability to work in a 24x7 or shift-based environment, including nights, weekends, and ...
Systems Administrator
Springfield, VA · On-site
Uses monitoring tools, logs, and the ITSM platform as storytelling platforms, identifies trends ... Proven ability to work in a 24x7 or shift-based environment, including nights, weekends, and ...
Weekend Itsm information
What is the difference between Weekend Itsm vs Weekend Service Desk Technician?
| Aspect | Weekend Itsm | Weekend Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | IT support, incident management, remote and on-site | Help desk support, troubleshooting, remote assistance |
| Industry Usage | IT service management, enterprise support | IT support, customer service roles |
Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.
What are the most commonly searched types of Itsm jobs in Virginia? The most popular types of Itsm jobs in Virginia are:
What are popular job titles related to Weekend Itsm jobs in Virginia? For Weekend Itsm jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Itsm jobs in Virginia look for? The top searched job categories for Weekend Itsm jobs in Virginia are:
What cities in Virginia are hiring for Weekend Itsm jobs? Cities in Virginia with the most Weekend Itsm job openings:
Full-time
Posted 20 days ago
Job description
Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist II to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides advanced Tier II technical troubleshooting and resolution for employees, contractors and external customers by responding to hardware, software, network, mobile device, VPN, and access-related issues. The position delivers 24x7x365 support, manages incidents through ServiceNow, performs remote installations and system maintenance, and escalates complex issues when necessary. The ideal candidate should have at least two years of IT support experience, strong knowledge of Windows, Active Directory, Microsoft 365, and remote access technologies, and the ability to work in a fast-paced, customer-focused environment.
Duties and Responsibilities:
- Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call.
- Perform advanced (second level) remote troubleshooting for:
- Mobile device issues, including CBP's mobile service environment (AirWatch)
- Email and Microsoft Outlook accounts and functionality
- Personal Identity Verification (PIV) card access to CBP systems
- Remote VPN access (Global Protect and Zscaler)
- Remote access using DHS Workplace (WaaS)
- Microsoft Office products
- Windows and Active Directory
- Remote software installations
- Resolve >=90% of tickets assigned to Tier II (AQL target).
- Process >=90% of tickets within 4 hours (resolved or escalated to next level).
- Answer >=80% of transferred calls/chats within 60 seconds.
- Escalate incidents to next-level support (internal CBP teams and third-party vendors).
- Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops, tablets, printers, scanners, cameras).
- Install approved software using Government-provided tools.
You MUST have:
- Minimum 2 years of IT help desk or technical support experience with Tier II-level troubleshooting.
- Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
- Experience with VPN technologies, remote access tools, and PIV/smart card authentication.
- Ability to work rotating shifts including nights, weekends, and holidays.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
It's GREAT if you also have:
- CompTIA A+, Network+, or Security+ certification.
- HDI Desktop Support Technician certification.
- Experience with AirWatch/Workspace ONE MDM.
- Experience with Global Protect VPN and Zscaler.
- Experience with ServiceNow ITSM platform.
- Prior federal government or CBP Tier II support experience.
- ITIL Foundation certification.
Education:
- High school diploma or equivalent required.
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service-Disabled Veteran Owned Business.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.