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Assistant Dell Help Desk Jobs in Virginia (NOW HIRING)

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

Provide hands-on training and IT guidance to empower users through troubleshooting processes within application environments * Assist in the drafting and maintenance of Help Desk process and ...

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... Document technical issues and solutions for future reference. * Assist with user onboarding and ...

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... Escalate complex problems to appropriate personnel and follow through to resolution. * Assist in ...

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Escalate complex problems to appropriate personnel and follow through to resolution. * Assist in ...

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Escalate complex problems to appropriate personnel and follow through to resolution. * Assist in ...

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Escalate complex problems to appropriate personnel and follow through to resolution. * Assist in ...

Help Desk Technician

Alexandria, VA · On-site

$21.25 - $28.75/hr

Req ID: 41811 Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and ... needed. * Assist with asset inventory, tracking changes, and applying updates to the master ...

New

Help Desk Technician

Alexandria, VA

$19.50 - $26.25/hr

Summary Help Desk Technician Ft Belvoir, VA Are you ready to enhance your skills and build your ... needed. * Assist with asset inventory, tracking changes, and applying updates to the master ...

New

Maintain ticketing system records and meet SLA targets * Assist with IT asset inventory and logistics Required Qualifications * Associate's degree (Bachelor's preferred) * 2+ years of Help Desk ...

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Perform analysis of problems and assist with corrective action to restore functionality. Work with ...

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Assistant Dell Help Desk information

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

Does Assistant Dell Help Desk offer remote jobs?

Assistant Dell Help Desk positions often offer remote work options, especially for technical support roles that can be performed online. Candidates typically need reliable internet access, relevant technical skills, and may require specific certifications or training. Remote opportunities depend on the company's current staffing needs and policies.

Is help desk a good entry level IT job?

A help desk position, such as an Assistant Dell Help Desk role, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with certifications like CompTIA A+ or Network+.

What are the most commonly searched types of Dell Help Desk jobs in Virginia?

The most popular types of Dell Help Desk jobs in Virginia are:

What job categories do people searching Assistant Dell Help Desk jobs in Virginia look for?

The top searched job categories for Assistant Dell Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Assistant Dell Help Desk jobs?

Cities in Virginia with the most Assistant Dell Help Desk job openings:

Help Desk Analyst

ECS

Stafford, VA • On-site

$95K - $110K/yr

Full-time

Re-posted 11 days ago


Job description

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding.
As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and maintenance of application environments. This role requires excellent problem-solving skills, technical expertise, and exceptional communication to provide proper user assistance and resolve issues satisfactorily.
Responsibilities:
  • Provide quality customer service and IT-related support to application users in a dynamic and fast-paced environment
  • Serve as first point of contact for users experiencing technical issues with their application or application environment
  • Respond to inbound support requests via phone, email, or web in a timely and professional manner
  • Leverage the incident management system to document support requests and solutions
  • Utilize remote support capabilities to diagnose, troubleshoot, and resolve issues related to computer systems and associated components
  • Perform prompt and proper incident escalation of unresolved or complex issues to higher-support levels, providing necessary details and documentation
  • Provide and maintain clear, consistent, and effective communication with users about the status of their issues and resolution progress
  • Leverage functional requirements and software testing environments when troubleshooting issues related to the application
  • Provide hands-on training and IT guidance to empower users through troubleshooting processes within application environments
  • Assist in the drafting and maintenance of Help Desk process and procedural documentation, to include SOPs, FAQs, ticket trends, and installation and training materials, to maximize and improve internal efficiencies and user experience

Salary Range: $95,000-$110,000
General Description of Benefits
  • Active Top Secret clearance; on-site, Monday-Friday.
  • Active Top-Secret Clearance
  • Onsite support Monday-Friday, except Federal holidays
  • 5+ years' previous experience in Help Desk operations
  • Ability to learn and understand complex software applications
  • Proficiency in MS Office and in database software
  • Exceptional collaborative communication skills, written and verbal
  • Strong organizational and analytical skills
  • Ability to work both independently and as part of a team