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Senior Computer Support Specialist Jobs (NOW HIRING)

NEOGOV

Computer Support Specialist

Punta Gorda, FL · On-site

The role of Computer Support Specialist involves supporting day-to-day activities related to the City's information technology end user interface, including installing, troubleshooting, and ...

V2X

Computer Support Specialist

Melbourne, FL · On-site

The Computer User Support Specialist provides front-line technical support to end users on a variety of IT and communication systems. This position is responsible for troubleshooting hardware ...

Tribalco

Computer Support Specialist V

Austin, TX

Computer Support Specialist V Location: Transformation and Training Command (T2COM) Austin, Texas Status: Full-Time FLSA Category: Exempt Tribalco is actively seeking an experienced and highly ...

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Senior Computer Support Specialist information

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$35.5K

$107.6K

$117.5K

How much do senior computer support specialist jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior computer support specialist in the United States is $107,582.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.
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Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,582 per year, or $51.7 per hour.

Computer Support Specialist

Swainsboro, GA • On-site

Wincore Windows & Doors
See more jobs at Wincore Windows & Doorsexternal

$18 - $22/hr

Full-time

Re-posted 25 days ago

Job description

The Computer Support Specialist works with IT to support computer hardware and software, printers, barcode scanning and labeling equipment, IP phone system, networking devices and other related peripherals and software used throughout the business. The position is responsible for installing, maintaining and supporting key equipment and related systems used in a fast-paced and dynamic manufacturing environment, requiring a sense of urgency, attention to detail and a customer service focus.
The successful candidate will be experienced supporting a variety of IT equipment and will have knowledge and skills that demonstrate that experience. Experience diagnosing and resolving problems quickly both as an individual and as a member of a team is critical.
POSITION REQUIREMENTS
  • Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Set up equipment for employee use, performing or ensuring proper installation of cabling, operating systems, and appropriate software and peripherals
  • Maintain record of daily activities, problems and remedial action taken
  • Confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Answer users' inquiries regarding computer software and hardware operation to resolve problems.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.
  • Refer major hardware or software problems or defective products to vendors for service.
  • Support manufacturing floor IT equipment including integrations with manufacturing equipment

KNOWLEDGE, SKILLS, & ABILITIES
  • Ability to use initiative and independent judgment to analyze problems, identify alternative solutions and project consequences of proposed actions.
  • Ability to recommend the best options and implement approved solution in support of goals.
  • Ability to work independently without direct supervision.
  • Ability to define and resolve problems in a timely manner
  • Excellent verbal and written communication skills
  • Strong planning and organizational abilities are essential
  • Ability to communicate clearly and concisely both orally and in writing and to establish and maintain effective working relationships with those contacted in the course of work
  • Ability to support multiple hardware platforms, operating systems, software packages, peripherals and LAN infrastructure including PC's, Printers, Phones, Scanners, Barcode Printers etc.

EDUCATION & EXPERIENCE
  • Associate Degree in MIS, Computer Science or related field required
  • Bachelor's Degree in Computer Science, Management Information Systems or a related field or technical degree with certifications and experience equivalent to a bachelors preferred
  • Experience supporting all types of IT equipment and various business software in a fast-paced environment, preferably in manufacturing
  • Microsoft or Cisco certification a plus

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