Remote Computer Support Specialist Jobs (NOW HIRING)

Salary: $41.82 - $56.65 Hourly
Location : Tacoma, WA
Job Type: Career Service - Full Time
Remote Employment: Flexible/Hybrid
Job Number: 26-00498
Department: Emergency Management
Division: EME-OPS, HLS, EMS, & EOC
Opening Date: 05/22/2026
Closing Date: 6/7/2026 11:59 PM Pacific
Description
This is a hybrid position and allows for one day of remote work per week based on business needs.
Summary
Why It's a Great Opportunity:
As a Department Computer Support Specialist 2, you will provide a broad range of technical support to departmental staff in the Information Technology-related areas of desktop support, web development, hardware and network setup, testing, security, inventory, and troubleshooting. This role requires active and early engagement in incidents around the County, and you should be comfortable working in the field and liaising with first responders.
An employee in this classification provides a broad range of technical support to departmental staff in the Information Technology-related areas of desktop support, Emergency Operations Center support, web development, hardware and network setup, testing, security, inventory, and troubleshooting.
Why It's a Great Department:
At the heart of the Pierce County Department of Emergency Management is a commitment to communication, coordination, and collaboration. We work closely with our stakeholders and communities to prepare for, respond to, mitigate against, and recover from disasters - always with a focus on saving lives and protecting property.
We're proud to be one of the first counties in the nation to be accredited through the Emergency Management Accreditation Program (EMAP), and we've maintained that high standard through two successful reaccreditations. This achievement highlights our role as a leader in emergency management, not just in Pierce County, but throughout the Puget Sound, Washington State, and across the United States.
This success is driven by a team of passionate and dedicated individuals who are committed to sustaining our network infrastructure and providing the best customer service to our stakeholders. You will be joining a larger team in Emergency Management committed to the full cycle of emergency management: planning, preparedness, response, mitigation, and recovery.
We encourage you to learn more about our department by clicking
How to be Successful in the Role:
PCDEM has a structured onboarding process that allows new employees to have access to critical departmental information. In addition, the supervisor and manager provide direct support to the team.
Your Future in this Role:
Throughout the onboarding process, you will meet with the Supervisors, teams, and the admin team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build a great career.
Core Daily Responsibilities:

• Implement and support department technology services to keep the department's computer systems maintained.
• Troubleshoot and resolve various issues related to workstations and related hardware/software on multiple computing platforms. Isolate location or level of failure and remedy per IT standards or work with IT to fix problem.
• Recommend technology solutions based on research, knowledge, and adherence to IT Division standards and documentation.
• Advise management on departmental IT needs. Act as a liaison between Information Technology and the department to communicate county-wide IT plans and direction.
• Set-up and issue PC's, laptops, and other hardware to department staff following IT Division standards.
• Upgrade software and apply patches as required. Test software applications. Research and implement software solutions.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click .
Minimum Qualifications

• Additional education or experience may substitute for the recruiting requirements.
• A resume and cover letter are required for this position. Applications without a resume and cover letter will not be considered.
• A Bachelor's degree in computer science, data processing, education, business or public administration, engineering, or related field, and
• Two or more years of information technology applications and systems experience is required.
• A valid driver's license may be required when travel is required of the position

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed on a case-by-case basis and will not necessarily remove an applicant from consideration.
Supplemental Information
How to Apply:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or visiting www.piercecountywa.gov/jobs.
• If you have questions about this opportunity, email the Recruitment Team at PCHRRecruit@piercecountywa.gov and include the job number and title.
• Individuals who need accommodation in the application or interview process may contact Human Resources at (253) 798-7480 at least two days prior to the need.
• Applicants must be legally authorized to work in the United States without the need for visa sponsorship.

Our Recruitment Practices:
This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the positionPierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.
During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.
Applicants whose qualifications most closely align with the County's needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.
Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity.
Our Welcoming Workplace Commitment:
Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.
Guided by the County Executive's Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impact in the lives of residents every day, and we invite you to join us in helping keep Pierce County a place people are proud to call home.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our , and a County Book Club.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of and , , staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Our benefits:
Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:
Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days
A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.
Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.
Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1
Martin Luther King, Jr's birthday - Third Monday in January
President's Day - Third Monday in February
Memorial Day - Last Monday in May
Juneteenth - June 19
Independence Day - July 4
Labor Day - First Monday in September
Veteran's Day - November 11
Thanksgiving Day - Fourth Thursday in November & Friday after
Christmas Day - December 25
Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.
Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.
Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.
Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.
Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.
Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
ORCA Passport Program
Pierce County employees may participate in the County's ORCA (One Regional Card for All) Passport program.
Your Pierce County issued ORCA card is loaded with an annual Passport pass. The pass automatically renews every year. The pass will provide you with free transportation on regularly scheduled service on several public transit systems.
Miscellaneous Benefits:
Please visit website for more information.
Telework/Remote Options:
Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy
**All employees are required to be WA State residents after 30 days of employment.
01
Have you attached a cover letter and resume? Failure to attach these will result in an incomplete application.

• Yes
• No

Required Question