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Remote Computer Support Specialist Jobs in Indiana

Roche

Technical Support Specialist 2

Indianapolis, IN · On-site +1

$47K - $88K/yr

This is an exciting time to join Roche Support Network. If you have passion for problem solving ... This is a remote based role. Who You Are * Associate's degree or equivalent military training in ...

Roche

Technical Support Specialist 2

Indianapolis, IN · On-site +1

$47K - $88K/yr

This is an exciting time to join Roche Support Network. If you have passion for problem solving ... This is a remote based role. Who You Are * Associate's degree or equivalent military training in ...

Roche

Technical Support Specialist 2

Indianapolis, IN · On-site +1

$47K - $88K/yr

This is an exciting time to join Roche Support Network. If you have passion for problem solving ... This is a remote based role. Who You Are * Associate's degree or equivalent military training in ...

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

Knowledge of Bomgar Remote Support a plus * Excellent verbal and written communication skills. * Proven troubleshooting skills for both computer hardware and software. * Ability to work in a self ...

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Remote Computer Support Specialist information

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$15

$25

$40

How much do remote computer support specialist jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote computer support specialist in Indiana is $25.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $28.37 per hour, depending on experience, location, and employer.

What is a Remote Computer Support Specialist job?

A Remote Computer Support Specialist provides technical assistance to users experiencing computer or software issues from a remote location. They troubleshoot problems, guide users through solutions, and may install or configure software remotely. This role requires strong problem-solving skills, technical knowledge, and excellent communication to assist customers effectively.

What are some common challenges faced by Remote Computer Support Specialists and how are they addressed?

One common challenge for Remote Computer Support Specialists is diagnosing and resolving issues without being physically present, which can make troubleshooting more complex. Specialists often rely on clear communication, step-by-step instructions, and remote access tools to guide users and resolve technical problems efficiently. Collaboration with other IT team members through chat and ticketing systems is also crucial when escalating issues that require specialized expertise. Adapting to new systems or updates and staying organized in a fast-paced environment are ongoing parts of the job, but most employers support this with continuous training and knowledge-sharing. Addressing these challenges effectively is key to delivering high-quality support and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive in the Remote Computer Support Specialist position, and why are they important?

To thrive as a Remote Computer Support Specialist, you need strong troubleshooting skills, in-depth knowledge of computer systems, and a relevant technical background such as an associate degree or industry certifications. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+, Microsoft Certified Professional (MCP), or similar are commonly expected. Excellent communication, patience, and problem-solving abilities are essential soft skills for clearly assisting users and managing technical issues remotely. These competencies are vital for quickly resolving user problems and maintaining smooth IT operations in a remote support environment.

What are the most commonly searched types of Computer Support Specialist jobs in Indiana? The most popular types of Computer Support Specialist jobs in Indiana are:
What are popular job titles related to Remote Computer Support Specialist jobs in Indiana? For Remote Computer Support Specialist jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Computer Support Specialist jobs in Indiana look for? The top searched job categories for Remote Computer Support Specialist jobs in Indiana are:
What cities in Indiana are hiring for Remote Computer Support Specialist jobs? Cities in Indiana with the most Remote Computer Support Specialist job openings:
Remote Computer Support Specialist jobs near you
Infographic showing various Remote Computer Support Specialist job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,733 per year, or $25.4 per hour.

Software Support Specialist (35199)

TCC Solutions

Indianapolis, IN • Remote

Full-time

Posted 26 days ago

Job description

Position Overview:

The Software Support Specialist II is responsible for solving and attempting to resolve issues reported by end users. The specialist will respond to end user or client requests for assistance with support issues. The Software Support Specialist II is responsible for following ticketing processes and documenting issues, while focusing on exceptional customer service. The specialist is responsible for being a problem solver and evaluating issues to identify the root of those issues. A working knowledge of many software systems is required for issue resolution. Additionally, the position will work collaboratively with other team members to provide support, share knowledge, and ensure a quality customer experience at all times.

Key Responsibilities:
• Provide customer phone and web-based support, resolve issues, log and escalate issues as appropriate 
• Answer incoming calls, emails and tickets in a professional, friendly and timely manner 
• Build a strong relationship with end users by projecting a positive attitude and providing helpful support 
• Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions 
• Provide accurate, professional and timely documented updates to all assigned tickets 
• Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction 
• Communicate clearly and concisely, verbally and in writing, with users and technical support 
• Be a self-starter who is highly organized, learns quickly and retains that knowledge to apply to customer solutions 
• Generate, review and edit end user and troubleshooting documentation such as software manuals and release notes 
• Train users on CCIS, eXpedite and other software developed through on-site and web-based training sessions 
• Assist with system testing for software releases, bug fixes, etc.  
• Problem solve and evaluate TIER I and TIER II issues to identify problems and the root cause of the issues.  
• Follow all company/client procedures as well as HR policies 
• Other duties as assigned 

Education:
• High School degree or equivalency required 
• Associates or Bachelor’s degree is preferred 

Experience: 
• 2 years of phone and/or web-based support experience in a customer support environment 
• Proficient user of Microsoft applications 
• Proficient troubleshooting skills 

Competencies: 
• Initiative 
• Professionalism and Integrity 
• Dependability 
• Communicated Effectively 
• Organization and Time management 
• Adapts Well to Change 
• Interpersonal Relations 
• Accountability 

Work Environment 
This is a remote position. Candidate must be available during the “core” work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.
 

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