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Hourly Computer Support Specialist Jobs in Indiana

Oaklawn

Youth Support Specialist

Mishawaka, IN · On-site

$17.04/hr

Hourly rate for this position is $17.04. * $1.75 weekend shift differential. * Work life balance * Behavioral health assistance * Regular supervision What You'll Do in the Youth Support Specialist ...

Oaklawn

Youth Support Specialist

Mishawaka, IN · On-site

$17.04/hr

Hourly rate for this position is $17.04. * $1.75 weekend shift differential. * Work life balance * Behavioral health assistance * Regular supervision What You'll Do in the Youth Support Specialist ...

Superior Essex

Customer Support Specialist

Fort Wayne, IN

$16.50 - $22.25/hr

The Customer Support Specialist will investigate customer complaints, make determinations of ... Work Standards COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS : * Order Entry Systems * CRM * ...

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Hourly Computer Support Specialist information

What is the difference between Hourly Computer Support Specialist vs Help Desk Technician?

AspectHourly Computer Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, HDI certifications (commonly preferred)
Work EnvironmentOn-site or remote support for individual users or small businessesHelp desk or call center environment supporting end-users
Employer & Industry UsageIT service providers, small businesses, corporate IT departmentsIT support centers, corporate help desks, tech support companies

Both roles involve troubleshooting hardware and software issues, but the Hourly Computer Support Specialist often provides more personalized, on-demand support, while Help Desk Technicians typically handle incoming support requests in a structured environment. The roles overlap in certifications and work settings, making them closely related but distinct in scope and daily tasks.

What does an Hourly Computer Support Specialist do?

An Hourly Computer Support Specialist provides technical assistance to users who are experiencing issues with their computer systems, software, or hardware. Their responsibilities include troubleshooting problems, installing or updating software, setting up equipment, and answering technical questions. They often work on an as-needed basis, responding to support tickets or requests as they arise. This role may involve working remotely or on-site, depending on the employer's needs. Good communication and problem-solving skills are essential for success in this position.

What are some common challenges faced by Hourly Computer Support Specialists, and how can they be effectively managed?

Hourly Computer Support Specialists often face the challenge of balancing multiple support tickets while meeting response time expectations. Managing high call volumes and troubleshooting diverse technical issues can be demanding, especially during peak periods. Effective time management, clear communication with users, and utilizing a knowledge base for recurring problems are key strategies for success. Regular collaboration with team members and staying updated on the latest software and hardware developments also help specialists address issues efficiently and provide quality support.

What are the key skills and qualifications needed to thrive as an Hourly Computer Support Specialist, and why are they important?

To excel as an Hourly Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, typically supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These competencies ensure quick and accurate support, leading to higher user satisfaction and efficient IT operations.
What are the most commonly searched types of Computer Support Specialist jobs in Indiana? The most popular types of Computer Support Specialist jobs in Indiana are:
What cities in Indiana are hiring for Hourly Computer Support Specialist jobs? Cities in Indiana with the most Hourly Computer Support Specialist job openings:
Hourly Computer Support Specialist jobs near you
Computer Support Specialist

Computer Support Specialist

Saint Mary's College

Notre Dame, IN • On-site

Full-time

Posted 14 days ago

Job description

Job Summary:
Saint Mary's College is seeking a Computer Support Specialist to manage the imaging and deployment of computer equipment in various campus settings. The role involves providing technical support, maintaining inventory systems, and collaborating on software installations while ensuring the security and functionality of devices across campus.
Responsibilities:
• Responsible for managing the imaging and deployment of computer equipment for computer labs, clusters, and classrooms.
• Responsible for managing the imaging and deployment and maintenance of additional computer equipment in public areas, including the 'shadow fleet' of student worker computers and other repurposed laptops and desktops.
• Manage campus printing with Papercut and Mobility Print.
• Provide campus-wide printer support for Papercut-based issues, work with Perry Protech for hardware-related issues.
• Work with student cluster managers to monitor printer needs in student-facing locations, create print cards, report quota sales to Student Financial Services, and respond to refund requests.
• Provide technical support for faculty and staff, responding to tracking system requests that may require support via e-mail, phone, in-person, or by using remote access tools.
• Collaborate with the support team to maintain the refresh cycle schedule and inventory systems in place that track the College-owned computer fleet (Windows and macOS) and provide input with budget planning for annual campus computer orders.
• Partner with team members on the creation and installation of macOS-based software images on college-owned computers/devices before deployment and migrate data to replacement equipment as needed.
• Partner with team members on the creation and installation of Windows-based software images on college-owned computers/devices before deployment and migrate data to replacement equipment as needed.
• Make recommendations for the annual purchase of Windows-based and macOS-based College-owned computers/devices, which includes preparation with hardware vendors.
• Utilize available tools to perform hardware and software maintenance tasks and troubleshooting; recommend new solutions and best practices for the team to improve service delivery and to follow industry best practices.
• Create and maintain standard operating procedures for all solutions implemented, complete with documented processes and instructions.
• Maintain the security of computers, devices, and software deployed across campus, including the testing and installation of patches and updates in a timely manner.
• Perform other job-related duties as assigned.
Qualifications:
Required:
• Knowledge of and commitment to the mission of Saint Mary’s College.
• Strong knowledge of current macOS and Windows operating systems.
• Strong knowledge of Microsoft Office software.
• Strong knowledge of Google Workspace.
• Comfort with troubleshooting network connectivity issues on a variety of devices.
• Excellent communication skills and telephone etiquette.
• Strong organizational skills.
• Detail oriented with the ability to multitask.
• Previous experience in an IT Service Desk role.
• Familiarity with tracking system software and maintaining SLA compliance.
• Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently.
• After-hours support as requested.
Company:
Saint Mary's College is a school in Notre Dame. Founded in 1844, the company is headquartered in Notre Dame, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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