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Hourly Computer Support Specialist Jobs in Indiana

Superior Essex

Customer Support Specialist

Fort Wayne, IN

$16.50 - $22.25/hr

The Customer Support Specialist will investigate customer complaints, make determinations of ... Work Standards COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS : * Order Entry Systems * CRM * ...

Merchants Bancorp

Client Support Specialist

Carmel, IN · On-site

$17.75 - $24/hr

Client Support Specialist The Client Support Specialist serves as the first point of contact for ... Is proficient with basic computer applications (including Microsoft Office and Outlook) and ...

YOC Inc.

Youth Support Specialist - 2nd Shift

Muncie, IN · On-site

$17.10/hr

POSITION SUMMARY A Youth Support Specialist is responsible for meeting the basic needs of all ... hourly rate and benefits plan. $17.10 Hourly for Full-Time Health & Wellness * Medical, Dental ...

PTSolutions

Vending Support Specialist

New Haven, IN · On-site

We're looking for an Vending Support Specialist to join our team. Working as a Vending Support ... Proficient use of a Windows computer, Microsoft Office (Outlook & Excel) & Teams * High School ...

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Hourly Computer Support Specialist information

What is the difference between Hourly Computer Support Specialist vs Help Desk Technician?

AspectHourly Computer Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, HDI certifications (commonly preferred)
Work EnvironmentOn-site or remote support for individual users or small businessesHelp desk or call center environment supporting end-users
Employer & Industry UsageIT service providers, small businesses, corporate IT departmentsIT support centers, corporate help desks, tech support companies

Both roles involve troubleshooting hardware and software issues, but the Hourly Computer Support Specialist often provides more personalized, on-demand support, while Help Desk Technicians typically handle incoming support requests in a structured environment. The roles overlap in certifications and work settings, making them closely related but distinct in scope and daily tasks.

What does an hourly computer support specialist do?

An Hourly Computer Support Specialist provides technical assistance to users who are experiencing issues with their computer systems, software, or hardware. Their responsibilities include troubleshooting problems, installing or updating software, setting up equipment, and answering technical questions. They often work on an as-needed basis, responding to support tickets or requests as they arise. This role may involve working remotely or on-site, depending on the employer's needs. Good communication and problem-solving skills are essential for success in this position.

What are some common challenges faced by hourly computer support specialists, and how can they be effectively managed?

Hourly Computer Support Specialists often face the challenge of balancing multiple support tickets while meeting response time expectations. Managing high call volumes and troubleshooting diverse technical issues can be demanding, especially during peak periods. Effective time management, clear communication with users, and utilizing a knowledge base for recurring problems are key strategies for success. Regular collaboration with team members and staying updated on the latest software and hardware developments also help specialists address issues efficiently and provide quality support.

What are the key skills and qualifications needed to thrive as an hourly computer support specialist, and why are they important?

To excel as an Hourly Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, typically supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These competencies ensure quick and accurate support, leading to higher user satisfaction and efficient IT operations.
What are the most commonly searched types of Computer Support Specialist jobs in Indiana? The most popular types of Computer Support Specialist jobs in Indiana are:
What cities in Indiana are hiring for Hourly Computer Support Specialist jobs? Cities in Indiana with the most Hourly Computer Support Specialist job openings:
Hourly Computer Support Specialist jobs near you

Customer Support Specialist

Superior Essex

Fort Wayne, IN

$16.50 - $22.25/hr

Full-time

Re-posted yesterday

Superior Essex rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Essex Brownellis a global distributor of magnet wire, connectivity cable, lead wire, motors, drives, electrical and electronic insulation, tapes, repair parts, as well as shop and test equipment. Throughout our 34-year history, we have built key supplier relationships across many industries to ensure the highest level of quality to help businesses through innovation, supply management, and services. Essex Brownell owns and operates distribution centers in 11 states, as well as Mexico and Canada, to ensure that no matter where you are we can help facilitate prompt delivery of products to go right into your manufacturing lines.

ESSENTIAL PURPOSE OF THIS POSITION:
The purpose of the Customer Support Specialist is to enhance the customer experience. The Customer Support Specialist will investigate customer complaints, make determinations of appropriate actions to resolve customer complaints, resolve customer complaints, or make recommendations. The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD (Unauthorized Deduction) investigation and resolution, customer order expediting, non-material credit requests, unit-of-measure conversions, regulatory compliance, and other tasks as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conduct investigations and make appropriate business decisions that protect the interests of Essex Brownell while preserving the relationship with the customer
  • Listen and respond to customers' needs and concerns
  • Review and update customer account data
  • Maintain a record documenting workflow time in - time out for customer requests
  • Record details of customer interactions
  • Research answers or solutions needed
  • Refer customers to managers or others as needed
  • Respond to customers and suppliers (internal and external) in a friendly and considerate manner
  • Carry out and enforce established business procedures
  • Make decisions regarding customer credit requests, and RMA requests within established limits

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • BS/BA degree in business or marketing (preferred) or equivalent related experience.
  • 1-3 years customer service experience
  • Prior industrial sales experience (preferred)
  • Prior experience with regulatory compliance

SKILLS AND ABILITIES REQUIRED:

  • Be able to communicate effectively
  • Above-average typing and data entry skills
  • Excellent organizational and time management skills
  • Able to work in a team environment
  • Highly motivated and results-oriented
  • Incredible attention to detail
  • Possesses product knowledge and a willingness to learn about the product lines

COMPETENCIES REQUIRED:

  • Adaptability
  • Applied Learning
  • Collaboration
  • Excellent communication skills
  • Continuous Improvement
  • Customer Focus
  • Decision Making
  • Managing Work
  • Work Standards

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:

  • Order Entry Systems
  • CRM
  • Microsoft Office

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