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Senior Computer Support Specialist Jobs in Rochester, NY

Proficiency using and navigating multiple computer applications and systems. * Strong attention to ... Please note that the top of the salary range represents exceptional, and/or senior-level positions ...

Call Center Support Specialist

Pittsford, NY · On-site

$17 - $23/hr

The Support Specialist I plays a pivotal role within our organization, acting as the front-line ... Intermediate computer skills with the ability to utilize multiple resources while in tandem ...

The Location Support Specialist is a customer facing team member who provides superior service by ... Must be computer literate and able navigate required software programs including Microsoft Teams ...

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Senior Computer Support Specialist information

See Rochester, NY salary details

$35K

$106.1K

$115.9K

How much do senior computer support specialist jobs pay per year?

As of Jul 27, 2026, the average yearly pay for senior computer support specialist in Rochester, NY is $106,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $114,900.00 per year, depending on experience, location, and employer.

What does a senior support specialist do?

A senior computer support specialist provides advanced technical assistance to users, troubleshooting hardware, software, and network issues. They often diagnose complex problems, install and configure systems, and may mentor junior staff while using tools like remote support software and maintaining documentation. This role typically requires strong problem-solving skills and relevant certifications such as CompTIA or Microsoft Certified Professional.

How difficult is IT for a 60 year old to get a job?

Senior Computer Support Specialists often find that age is less of a barrier than skills and experience. Demonstrating up-to-date technical knowledge, certifications like CompTIA A+ or Network+, and strong customer service skills can improve job prospects regardless of age.

What are the key skills and qualifications needed to thrive as a Senior Computer Support Specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

What jobs in the US pay 300,000 a year?

Senior Computer Support Specialists typically do not earn $300,000 annually; such high salaries are more common in executive, specialized medical, or technology leadership roles. In the tech industry, roles like software engineering managers, IT directors, or chief technology officers often reach or exceed this level with experience, advanced skills, and relevant certifications. Compensation varies based on location, company size, and individual expertise.

Can AI replace computer support specialists?

AI can automate certain routine tasks in computer support, such as troubleshooting common issues and providing basic technical assistance. However, senior computer support specialists rely on complex problem-solving, customer communication, and adapting to unique situations, which currently require human judgment and expertise that AI cannot fully replicate.

How does a Senior Computer Support Specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are Senior Computer Support Specialists?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.
What are popular job titles related to Senior Computer Support Specialist jobs in Rochester, NY? For Senior Computer Support Specialist jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Computer Support Specialist jobs in Rochester, NY look for? The top searched job categories for Senior Computer Support Specialist jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Computer Support Specialist jobs? Cities near Rochester, NY with the most Senior Computer Support Specialist job openings:
Infographic showing various Senior Computer Support Specialist job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $106,148 per year, or $51 per hour.
Senior Computer Application Specialist

Senior Computer Application Specialist

Greece Central School District

North Greece, NY • On-site

$80K/yr

Full-time, Part-time

Posted 18 days ago


Greece Central School District rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

187th of 616 rated elementary and secondary schools


Job description

Position Type:
Technology
Date Posted:
4/10/2026
Location:
District Office
Date Available:
ASAP
Closing Date:
Until Filled
The Greece Central School District believes that all students benefit from a culture where diversity, inclusion, and equity with excellence are valued. Greece Central School District welcomes stakeholders who can collaborate with other staff to ensure that our policies, regulations, practices, programs and services promote equity, inclusion, and diversity.
Salary: $80,000 Minimum
Bargaining Unit (click here for contracts): GUSS
Report Times: 8:00am-4:30pm
Daily Hours: 8.5 (7.5 Paid)
Work Year: 12 month
Supervisor: Director of Information Technology
Civil Service Title: Senior Computer Application Specialist (Compeditive)
Minimum Requirements:
Graduation from high school or possession of an equivalency diploma, plus EITHER:
(A) Graduation with a Bachelor's degree in a Computer Science or an Information Technology related field; OR,
(B) Graduation with an Associate's degree as defined in (A) above, plus two (2) years paid full-time or its part-time equivalent experience in developing or maintaining database applications on micro-computers; OR,
(C) Four (4) years paid full-time or its part-time equivalent experience as described in (B) above; OR,
(D) An equivalent combination of education and experience as defined by the limits of (A), (B), and (C) above.
SPECIAL REQUIREMENT: If you are appointed, you will be required to possess a valid license to operate a motor vehicle in New York State or otherwise demonstrate your capacity to meet the transportation needs of the job.
Desired Qualifications:
Previous experience working within a school district or educational service agency is highly preferred to understand specific student data privacy and rostering needs;
Experience in a "Senior" or "Lead" capacity, including mentoring junior staff and managing large-scale technology projects;
Google Certified Professional Collaboration Engineer or Google Certified Educator (Level 1 & 2);
ClassLink Administrator Certification (for LaunchPad and Roster Server management);
Deep understanding of OneRoster standards and automated rostering between Student Information Systems (like Infinite Campus) and third-party apps;
Proficiency in managing enterprise-level content filters (e.g., Lightspeed) to maintain CIPA compliance;
Knowledge of SAML/OIDC for Single Sign-On (SSO) and experience with data retention/eDiscovery tools like Google Vault.
Position Summary/Responsibilities:
Google Workspace & Admin Console Management:
Workspace Administration: Serves as a primary administrator for the district's Google Admin Console, managing all aspects of the Google Workspace for Education environment;
User & OU Management: Organizes and manages Organizational Units (OUs), user accounts, and group structures to ensure appropriate access levels, settings, and policy enforcement for both staff and students;
Chrome Device Management: Oversees ChromeOS device management, configuring device policies, network settings, Wi-Fi profiles, and OS update schedules for the district's fleet of Chromebooks;
App & Extension Control: Evaluates, manages, and deploys Chrome extensions and Google Workspace Marketplace apps, configuring allow lists and blocklists to maintain a secure digital environment;
Security & Core Services: Configures core service settings (e.g., Gmail routing, Google Drive sharing permissions) and manages data security policies, including utilizing Google Vault for data retention, eDiscovery, and compliance auditing.
Web Filtering & Content Management:
Filtering Administration: Manages and oversees the district's web content filtering system, Lightspeed, to maintain safe and appropriate web access for all users'
False Positive Resolution and Access Requests: Investigates and approves false positives when the filtering system inadvertently blocks legitimate educational websites reviews, and processes staff requests to block or approve specific sites based on pre-conceived district criteria and educational guidelines;
Issue Troubleshooting: Conducts necessary research to troubleshoot and solve complex filtering issues, ensuring seamless access to required digital resources without compromising network security.
Identity & Access Management (IAM): Manages the core security of user accounts.
Software lifecycle: Oversees technical onboarding and vendor integration to license compliance and performance monitoring. It ensures all district applications are secure, up-to-date, and aligned with educational needs through active stakeholder liaison.
Rostering Management: Manages the automated process of populating digital learning tools with student, teacher, and class information.
Other duties as assigned.
Questions regarding this posting should be directed to:
Name: Bradford Malone
Title: Executive Director of Information and Instructional Technology and Digital Innovation
Email: bradford.malone@greececsd.org
All new employees must be fingerprinted and cleared for employment through the NYSED before employment begins.
The Greece Central School District does not discriminate on the basis of sex, race, color, religion, national origin, political affiliation, sexual orientation, marital status, ancestry, age, disability, or any other status protected by law.
To find out more about what Greece Central School District has to offer our employees, please click here

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