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Senior Computer Support Specialist Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Associates degree in computer science, information technology, or a related field Bachelors degree ...

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All JobsComputer Support Specialist JobsSenior Computer Support Specialist JobsSenior Computer Support Specialist Jobs in Rochester, NY

Senior Computer Support Specialist information

See Rochester, NY salary details

$35K

$106.1K

$115.9K

How much do senior computer support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior computer support specialist in Rochester, NY is $106,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $114,900.00 per year, depending on experience, location, and employer.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What does a senior computer support specialist do?

A senior computer support specialist provides advanced technical assistance to users, troubleshooting hardware, software, and network issues. They often diagnose complex problems, install and configure systems, and may mentor junior staff while using tools like remote support software and maintaining documentation. This role typically requires strong problem-solving skills and relevant certifications such as CompTIA or Microsoft certifications.

What are the most commonly searched types of Computer Support Specialist jobs in Rochester, NY?

The most popular types of Computer Support Specialist jobs in Rochester, NY are:

What are popular job titles related to Senior Computer Support Specialist jobs in Rochester, NY?

For Senior Computer Support Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Rochester, NY look for?

The top searched job categories for Senior Computer Support Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Computer Support Specialist jobs?

Cities near Rochester, NY with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $106,148 per year, or $51 per hour.

Technical Support Specialist I

BCC Software

Pittsford, NY • On-site

Full-time

Posted 20 days ago

Job description

Company Description
BCC Software develops innovative software and data solutions that power critical customer communications for organizations across North America. With more than 45 years of industry leadership, we combine deep postal expertise with modern technology to help our customers streamline operations, improve efficiency, and drive growth.
Job Description
Job Summary
The Technical Support Specialist I serves as the first point of contact for BCC Software customers, delivering exceptional technical support and customer service via phone, email, and other support channels. This role is responsible for troubleshooting software and hardware issues, resolving customer inquiries, documenting solutions, and providing guidance on BCC Software products and industry best practices. The Technical Support Specialist I works collaboratively across teams to ensure timely issue resolution while delivering a positive customer experience.
Essential Functions
  • Serve as the primary point of contact for customer technical support requests, delivering responsive and professional service.
  • Troubleshoot software, hardware, installation, and configuration issues while identifying effective solutions and ensuring timely resolution.
  • Develop and maintain a strong understanding of BCC Software's products, services, and industry regulations through ongoing training and self-development.
  • Provide customers with guidance on product functionality, postal requirements, and best practices.
  • Accurately document customer interactions, troubleshooting steps, and resolutions within the CRM system.
  • Escalate complex issues as appropriate while maintaining ownership of the customer experience through resolution.
  • Collaborate with internal teams, including Engineering, Product Management, and Professional Services, to resolve customer issues and improve products.
  • Build positive customer relationships by serving as a trusted advisor and advocate, contributing to customer satisfaction and retention.
  • Monitor and respond to customer inquiries through community forums and other support channels.
  • Identify customer needs and recommend products, services, or solutions that provide additional business value.
  • Submit product enhancement requests and defect reports based on customer feedback and support trends.
  • Create, update, and maintain knowledge base articles and internal documentation to improve support efficiency and knowledge sharing.
  • Demonstrate flexibility in supporting changing business needs, customer priorities, and departmental workloads.
  • Consistently uphold BCC Software's mission of "How Can I Help?" through every customer interaction.

Qualifications
  • Associate degree in Information Technology, Computer Science, or a related technical field preferred, or an equivalent combination of education, training, and relevant experience.
  • Previous experience in a technical support, help desk, customer service, or call center environment preferred.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
  • Excellent written and verbal communication skills with the ability to explain technical concepts to users with varying levels of technical knowledge.
  • Strong customer service orientation with a professional, patient, and positive approach.
  • Self-motivated with the ability to manage multiple priorities and work independently while collaborating effectively within a team.
  • Strong organizational skills and attention to detail.
  • Ability to learn new technologies, software applications, and industry regulations quickly.
  • Proficiency with Microsoft Windows operating systems required. Experience with Linux/Unix, Microsoft Office, networking concepts, databases, printers, and CRM systems is preferred.

Additional Information
Work Location
This position offers remote work flexibility, with a preference for candidates located in the Rochester, NY area to enable increased in-person and onsite collaboration as business needs evolve.
Physical Demands
This is primarily an office-based role requiring extended periods of sitting and frequent use of hands for typing, writing, and operating standard office equipment. The position requires effective verbal and written communication. Occasional standing, walking, bending, reaching, or lifting of office supplies or small equipment up to 25 pounds may be required. Visual acuity sufficient for reading, computer work, and document review is necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Position Type and Expected Hours of Work
This is a full-time exempt position. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand.
AAP/EEO Statement
BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.

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