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Desktop Specialist Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified ...

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Desktop Specialist information

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$17

$32

$46

How much do desktop specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for desktop specialist in Rochester, NY is $32.28, according to ZipRecruiter salary data. Most workers in this role earn between $24.66 and $38.89 per hour, depending on experience, location, and employer.

What does a desktop specialist do?

A Desktop Specialist is responsible for installing, configuring, and maintaining computer workstations and related equipment within an organization. They provide technical support to end-users, troubleshoot hardware and software issues, and ensure that all desktop systems are secure and up-to-date. Additionally, Desktop Specialists may assist with setting up new devices, managing user accounts, and supporting IT projects. Their goal is to keep computer systems running smoothly to minimize downtime for employees.

What are some common challenges faced by desktop specialists when supporting remote employees?

Desktop Specialists often encounter unique challenges when assisting remote employees, such as diagnosing hardware or network issues without physical access to the user's device. Effective remote troubleshooting requires clear communication, strong knowledge of remote desktop tools, and creative problem-solving strategies. Additionally, ensuring secure configurations and compliance with company IT policies from a distance can be complex. Collaborating with other IT team members and utilizing remote management software are vital practices for overcoming these challenges.

What are the key skills and qualifications needed to thrive as a desktop specialist, and why are they important?

To thrive as a Desktop Specialist, you need strong troubleshooting skills, knowledge of computer hardware and operating systems, and typically a degree or certification in IT or computer science. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are commonly required. Excellent communication, problem-solving abilities, and patience help you effectively support end-users and collaborate with team members. These skills ensure efficient resolution of technical issues, minimize downtime, and maintain smooth business operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic knowledge of operating systems and may involve certifications like CompTIA A+ to enhance job prospects.

What are popular job titles related to Desktop Specialist jobs in Rochester, NY?

For Desktop Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Desktop Specialist jobs in Rochester, NY look for?

The top searched job categories for Desktop Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Desktop Specialist jobs?

Cities near Rochester, NY with the most Desktop Specialist job openings:

Desktop Specialist jobs near you
Infographic showing various Desktop Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $67,135 per year, or $32.3 per hour.

Desktop Support Specialist

Rochester Regional Health

Clifton Springs, NY • On-site

$22 - $25/hr

Full-time

Re-posted 13 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

304th of 895 rated healthcare providers

Job description

Job Title: Desktop Support Specialist
Department: Deployment & Site Support NWCH
Location:Newark-Wayne-Community Hospital,1200 Driving Park Avenue Newark, NY 14513
Hours Per Week:40
Schedule: Full-Time, Day Shift M-F, (7:30 am -4:00 pm) , On-Call Requirements is once every 4 weeks

On-Call

Mon-Fri - 5:00 PM - 7:30 AM

Sat-Sun -7:30 AM - 7:00 AM

Position Summary:
This position is to provide IT technical support at Rochester Regional Health for all approved end-user computer hardware, software and related technologies. Support also includes the scheduling and installation of approved hardware and software to meet customer and organizational needs. The position also require independent analysis and problem solving as well as great customer service skills.
Key Responsibilities:

  • Acts as a liaison with end-user for computer related issues and escalations.

  • Acts as a technical resource in assisting customers to assess and resolve hardware and software issues.

  • Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware.

  • Upgrade operating systems and software.

  • Assist with new project requests as needed.

  • Create and update documentation as needed.

  • Track and document, within the ticketing system, progress and steps taken to resolve issues.

  • Performs and assists in hardware and software maintenance services.

  • Report on trends.

  • Participate in the major incident identification and resolution process.

  • Performs on-call responsibilities.

  • Able to work a flexible schedule (hours may vary), work after-hours calls, may include some evenings and weekends as needed.

  • Maintains a high degree of computer expertise.

  • Troubleshoots and resolves tickets for issues and requests for new mobile equipment, features, and functionality for customer's in-person, remotely, and by phone support.

  • Maintains mobile device inventory management.

  • Provides Level I technical support in assisting IT Support Services team members with setup, configuration, maintenance, and reported problems for mobile devices.

  • Performs other duties as assigned.


Desired Attributes:

  • Strong customer service skills required.


Minimum Qualifications:

  • Associate's degree in Computer Science or related field preferred.

  • 2-3 years of Information Technology experience preferred.


Required Licensure/Certification Skills:

  • None

Rochester Regional Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

EDUCATION:

AS (Required)

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$22.00 - $25.00

CITY:

Newark

POSTAL CODE:

14513

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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