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Desktop Specialist Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified ...

HMG Careers

Work From Home Sales Specialist

Piffard, NY · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic computer skills * Must reside in North America including the United States or Canada

HMG Careers

Work From Home Sales Specialist

Newark, NY · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic computer skills * Must reside in North America including the United States or Canada

HMG Careers

Work From Home Sales Specialist

Hilton, NY · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic computer skills * Must reside in North America including the United States or Canada

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Desktop Specialist information

See Rochester, NY salary details

$17

$32

$46

How much do desktop specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for desktop specialist in Rochester, NY is $32.28, according to ZipRecruiter salary data. Most workers in this role earn between $24.66 and $38.89 per hour, depending on experience, location, and employer.

What does a desktop specialist do?

A Desktop Specialist is responsible for installing, configuring, and maintaining computer workstations and related equipment within an organization. They provide technical support to end-users, troubleshoot hardware and software issues, and ensure that all desktop systems are secure and up-to-date. Additionally, Desktop Specialists may assist with setting up new devices, managing user accounts, and supporting IT projects. Their goal is to keep computer systems running smoothly to minimize downtime for employees.

What are some common challenges faced by desktop specialists when supporting remote employees?

Desktop Specialists often encounter unique challenges when assisting remote employees, such as diagnosing hardware or network issues without physical access to the user's device. Effective remote troubleshooting requires clear communication, strong knowledge of remote desktop tools, and creative problem-solving strategies. Additionally, ensuring secure configurations and compliance with company IT policies from a distance can be complex. Collaborating with other IT team members and utilizing remote management software are vital practices for overcoming these challenges.

What are the key skills and qualifications needed to thrive as a desktop specialist, and why are they important?

To thrive as a Desktop Specialist, you need strong troubleshooting skills, knowledge of computer hardware and operating systems, and typically a degree or certification in IT or computer science. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are commonly required. Excellent communication, problem-solving abilities, and patience help you effectively support end-users and collaborate with team members. These skills ensure efficient resolution of technical issues, minimize downtime, and maintain smooth business operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic knowledge of operating systems and may involve certifications like CompTIA A+ to enhance job prospects.

What are popular job titles related to Desktop Specialist jobs in Rochester, NY?

For Desktop Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Desktop Specialist jobs in Rochester, NY look for?

The top searched job categories for Desktop Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Desktop Specialist jobs?

Cities near Rochester, NY with the most Desktop Specialist job openings:

Desktop Specialist jobs near you
Infographic showing various Desktop Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $67,135 per year, or $32.3 per hour.

Desktop Support in Rochester, NY

GDR Defense

Rochester, NY • On-site

$40 - $45/hr

Contractor

Re-posted 25 days ago

Job description

Title: Desktop Support
Duration: 30 Months+
Location: Rochester, NY
 

Anticipated Frequency and Locations for Travel: Travel will be required to approximately 25–30 DOL sites across Central and Western New York, with each site potentially requiring up to three visits during the engagement.

  • Additional Security Requirements: Mandatory ITS Security Agreements and Fingerprint-based Background Check.
  • Training Requirements: Candidate must complete all NYS OER mandated training and sign a confidentiality agreement if exposed to private or sensitive information.
  • Knowledge Transfer: The resource may be required to train or mentor state staff in test processes and tools as requested.

Typical Software Used: MS Office 365 products, Visio, Project, Adobe Professional, WebEx, Teams, ITSM ServiceNow.
Typical Hardware Used: Cisco and Aruba routers and switches, Meraki wireless access points, and Cisco VoIP phones.

Project/Program Name: DOL Wi-Fi Project
Short Description of Position: The ITS Specialist–Senior will provide technical assistance and assessment of designated NYS Department of Labor facilities through the NYS ITS Network Site Consultation process. Responsibilities include evaluating circuit bandwidth, performing wireless predictive surveys, determining cabling needs, and implementing required network and wireless upgrades. The role will involve extensive travel to perform on-site assessments and coordinate technical implementation.

Day-to-Day Tasks: Provide detailed site survey consultations; travel to sites to perform required surveys; prepare and deliver rough order magnitude estimates; submit internal requests to fulfill site surveys and monitor progress; act as liaison between ITS and DOL; implement, configure, install, troubleshoot, relocate, and remove network equipment as needed.

Position Mandatory Qualification: Works in the field of Information Technology, experienced in supporting multiple development platforms, architectures, and business applications beyond the scope of a Programmer.

 Requested Qualifications:

  • 60 months of experience installing and troubleshooting PCs and printers.
  • 60 months of experience installing and troubleshooting servers.
  • 12 months of experience installing and troubleshooting VoIP phones.
  • 60 months of experience installing and troubleshooting data communications equipment.
  • 60 months of experience conducting technical site surveys.
  • 60 months of experience with data cable installation and troubleshooting.
  • 36 months of experience in inventory control.
  • 36 months of experience in desktop support.