Rochester, NY · On-site
$19.75 - $26.75/hr
Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or ... MAC HW/SW skills also a plus. The ability to communicate effectively both written and oral is ...
Rochester, NY · On-site
$19.75 - $26.75/hr
Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or ... MAC HW/SW skills also a plus. The ability to communicate effectively both written and oral is ...
... Apple mac OS,and Linux experience in the Computing Services team within the Technology & Media ... ESSENTIAL FUNCTIONS Help Desk Ticketing System and Desk-top Support level 3: * Manage the AAA ...
... Apple mac OS,and Linux experience in the Computing Services team within the Technology & Media ... ESSENTIAL FUNCTIONS Help Desk Ticketing System and Desk-top Support level 3: * Manage the AAA ...
Rochester, NY · On-site
$65K - $75K/yr
... helpdesk * Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals * Troubleshoot hardware and software issues with hands-on desk-side support * Administer SaaS applications ...
Rochester, NY · On-site
$65K - $75K/yr
... helpdesk * Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals * Troubleshoot hardware and software issues with hands-on desk-side support * Administer SaaS applications ...
Rochester, NY · On-site
$65K - $75K/yr
... helpdesk * Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals * Troubleshoot hardware and software issues with hands-on desk-side support * Administer SaaS applications ...
Rochester, NY · On-site
$65K - $75K/yr
... helpdesk * Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals * Troubleshoot hardware and software issues with hands-on desk-side support * Administer SaaS applications ...
$65K - $75K/yr
... helpdesk * Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals * Troubleshoot hardware and software issues with hands-on desk-side support * Administer SaaS applications ...
Quick apply
$65K - $75K/yr
... helpdesk * Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals * Troubleshoot hardware and software issues with hands-on desk-side support * Administer SaaS applications ...
Rochester, NY · On-site
$63 - $143/hr
... help make this company better. * Partnership paves the path ahead. We don't operate in a silo ... Prolonged periods sitting at a desk and working on a computer. * Must be able to frequently ...
Rochester, NY · On-site
$63 - $143/hr
... help make this company better. * Partnership paves the path ahead. We don't operate in a silo ... Prolonged periods sitting at a desk and working on a computer. * Must be able to frequently ...
$12.57 - $14.47
2% of jobs
$14.47 - $16.37
6% of jobs
$16.37 - $18.26
12% of jobs
$18.80 is the 25th percentile. Wages below this are outliers.
$18.26 - $20.16
17% of jobs
The median wage is $21.68 / hr.
$20.16 - $22.06
16% of jobs
$22.06 - $23.96
16% of jobs
$24.90 is the 75th percentile. Wages above this are outliers.
$23.96 - $25.85
12% of jobs
$25.85 - $27.75
7% of jobs
$27.75 - $29.65
6% of jobs
$29.65 - $31.55
3% of jobs
$31.55 - $33.44
2% of jobs
$12
$22
$33
| Aspect | Mac Help Desk | Mac Support Specialist |
|---|---|---|
| Certifications | Basic Apple certifications, CompTIA A+ | Advanced Apple certifications, Apple Certified Support Professional |
| Work Environment | Help desks, call centers, on-site support | On-site, remote support, enterprise environments |
| Responsibilities | Basic troubleshooting, user assistance, ticket management | Advanced troubleshooting, hardware repairs, system configuration |
The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.
Job description: Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or 'ticketmaster', etc). We are looking for good agents who are not going to require a lot of training. Candidates should have strong end user software knowledge.
Type of hire: Temp to permanent
Communication - Expert
Tolerance for Stress - Expert
Decision Making - Advanced
Engage with Confidence - Advanced
General Comments
Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our selected candidates to handle each type of call.
Job Responsibilities:
Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
Answers questions about installation, operation, configuration, customization, and usage of assigned products.
Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
Provide remote support and trouble shoot issues with customers to resolve issues.
Typically provides technical support for internal and external customers.
Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
High School Diploma or GED required.
Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required.
Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
Ability to provide an excellent customer service that results in high customer satisfaction.
Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior.
If you are interested please kindly reply back to Venkat at tekwissen dot com or reach me 734-550-4449
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STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.
Recruiting and staffing services
51 - 200 Employees
Ann Arbor, MI, US
2012
