Rochester, NY · Remote
$21.25 - $29/hr
Key Responsibilities Remote Support & Service Desk Provide Tier 1-2 remote technical support for ... Required Qualifications 1-3 years of experience in a helpdesk, service desk, or MSP environment.
Rochester, NY · Remote
$21.25 - $29/hr
Key Responsibilities Remote Support & Service Desk Provide Tier 1-2 remote technical support for ... Required Qualifications 1-3 years of experience in a helpdesk, service desk, or MSP environment.
Rochester, NY · Remote
$45K - $55K/yr
Provide Tier 1-2 remote technical support for client end users via phone, email, and remote access ... Required Qualifications * 1-3 years of experience in a helpdesk, service desk, or MSP environment.
Quick apply
Rochester, NY · Remote
$45K - $55K/yr
Provide Tier 1-2 remote technical support for client end users via phone, email, and remote access ... Required Qualifications * 1-3 years of experience in a helpdesk, service desk, or MSP environment.
Rochester, NY · Remote
$45K - $55K/yr
Provide Tier 1-2 remote technical support for client end users via phone, email, and remote access ... Required Qualifications * 1-3 years of experience in a helpdesk, service desk, or MSP environment.
Quick apply
Rochester, NY · Remote
$45K - $55K/yr
Provide Tier 1-2 remote technical support for client end users via phone, email, and remote access ... Required Qualifications * 1-3 years of experience in a helpdesk, service desk, or MSP environment.
... Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity. For 40 years ... The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9 ...
... Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity. For 40 years ... The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9 ...
... Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity. For 40 years ... The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9 ...
... Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity. For 40 years ... The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9 ...
... Tier, NY, Rochester, NY area. Applications from those outside of these areas will not be considered ... This is a remote work opportunity. For 40 years, ConServe has been a leading provider of accounts ...
... Tier, NY, Rochester, NY area. Applications from those outside of these areas will not be considered ... This is a remote work opportunity. For 40 years, ConServe has been a leading provider of accounts ...
... Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.** For 40 years ... The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST ...
... Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.** For 40 years ... The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST ...
... Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.** For 40 years ... The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST ...
... Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.** For 40 years ... The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST ...
Rochester, NY · Remote
... 3 years of experience at a top-tier consulting firm (McKinsey, BCG, Bain, or similar) or a high-growth startup. This is a remote-first role with occasional (~1x month) travel. Responsibilities and ...
Rochester, NY · Remote
... 3 years of experience at a top-tier consulting firm (McKinsey, BCG, Bain, or similar) or a high-growth startup. This is a remote-first role with occasional (~1x month) travel. Responsibilities and ...
Geneseo, NY · Remote
... 3 years of experience at a top-tier consulting firm (McKinsey, BCG, Bain, or similar) or a high-growth startup. This is a remote-first role with occasional (~1x month) travel. Responsibilities and ...
Geneseo, NY · Remote
... 3 years of experience at a top-tier consulting firm (McKinsey, BCG, Bain, or similar) or a high-growth startup. This is a remote-first role with occasional (~1x month) travel. Responsibilities and ...
$54.8K - $63.4K
22% of jobs
$69K is the 25th percentile. Wages below this are outliers.
$63.4K - $72K
5% of jobs
$72K - $80.6K
6% of jobs
The median wage is $87.7K / yr.
$80.6K - $89.2K
21% of jobs
$89.2K - $97.8K
0% of jobs
$97.8K - $106.4K
0% of jobs
$106.4K - $115K
0% of jobs
$115K - $123.6K
3% of jobs
$128.4K is the 75th percentile. Wages above this are outliers.
$123.6K - $132.3K
33% of jobs
$132.3K - $140.9K
5% of jobs
$140.9K - $149.5K
5% of jobs
$54.8K
$102.7K
$149.5K
| Aspect | Remote Amazon Tier 3 | Remote Amazon Tier 2 |
|---|---|---|
| Required Credentials | Amazon certifications, relevant technical skills | Similar certifications, more experience preferred |
| Work Environment | Remote, team collaboration tools | Remote, often more autonomous roles |
| Employer & Industry Usage | Amazon logistics and operations | Amazon customer service and support |
Remote Amazon Tier 3 roles typically require specific certifications and technical skills, focusing on logistics or operations, while Remote Amazon Tier 2 positions often involve customer support with similar credentials but may demand more experience. Both roles are remote and widely used within Amazon's diverse departments, but they differ in responsibilities and specialization.
$21.25 - $29/hr
Other
Medical, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Training & development
IT Support Technician Level 1:
This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk
Provide Tier 1–2 remote technical support for client end users via phone, email, and remote access tools.
Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
Document incidents, requests, and resolutions accurately within the ticketing system.
Escalate complex issues appropriately while maintaining ownership and communication with the client.
Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support
Assist with workstation setup, configuration, and deployment for new and existing clients.
Support managed services onboarding activities, including:
New user provisioning
Device enrollment and configuration
Software installation and standardization
Documentation of client environments
Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration
Communicate clearly and professionally with clients of varying technical skill levels.
Provide timely updates and set realistic expectations with clients.
Contribute to internal documentation and knowledge base articles.
Identify recurring issues and suggest process or technical improvements.
Required Qualifications
1–3 years of experience in a helpdesk, service desk, or MSP environment.
Strong working knowledge of:
Windows 11
Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
Basic networking concepts (DNS, DHCP, VPNs)
Experience providing remote technical support.
Familiarity with ticketing systems and documentation best practices.
Strong customer service, communication, and time-management skills.
Preferred Qualifications
Experience working for a managed services provider (MSP).
Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
Experience with workstation imaging or standardized deployments.
CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
Basic understanding of cybersecurity best practices for end users.
Sourced by ZipRecruiter
It services
11 - 50 Employees
Rochester, NY, US
1992
