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Senior Help Desk Analyst Jobs in Rochester, NY (NOW HIRING)

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate complex issues to senior IT staff or specialized support teams as needed. Participate in ... Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting Windows 10/11 ...

New

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate complex issues to senior IT staff or specialized support teams as needed. Participate in ... Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting Windows 10/11 ...

New

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department ... The Helpdesk Specialist will be the first point of contact for all company IT service desk ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department ... The Helpdesk Specialist will be the first point of contact for all company IT service desk ...

3B Staffing LLC

Senior Data Analyst

Rochester, NY · On-site

$84K - $107K/yr

Rochester, NY Duration: 6+ Months This Senior Data Analyst position (Information Services Analyst II) is in the Department of Information Technology and is responsible for helping to advance the use ...

3B Staffing LLC

Senior Data Analyst

Rochester, NY · On-site

$84K - $107K/yr

Rochester, NY Duration: 6+ Months This Senior Data Analyst position (Information Services Analyst II) is in the Department of Information Technology and is responsible for helping to advance the use ...

CooperCompanies

Sr. Financial Analyst, Americas GBS

Victor, NY · On-site

$82K - $102K/yr

As a leading global manufacturer of contact lenses, we are committed to helping improve the way ... The Senior Financial Analyst, GBS Americas is responsible for delivering financial analysis and ...

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Senior Help Desk Analyst information

See Rochester, NY salary details

$52.8K

$108.4K

$140.6K

How much do senior help desk analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior help desk analyst in Rochester, NY is $108,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $135,200.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

How much does a senior help desk analyst make in the US?

A senior help desk analyst in the US typically earns between $55,000 and $75,000 annually, depending on experience, location, and certifications. They often require strong technical skills, knowledge of ticketing systems, and customer service abilities.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What are the most commonly searched types of Help Desk Analyst jobs in Rochester, NY?

The most popular types of Help Desk Analyst jobs in Rochester, NY are:

What are popular job titles related to Senior Help Desk Analyst jobs in Rochester, NY?

For Senior Help Desk Analyst jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Help Desk Analyst jobs in Rochester, NY look for?

The top searched job categories for Senior Help Desk Analyst jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Help Desk Analyst jobs?

Cities near Rochester, NY with the most Senior Help Desk Analyst job openings:

Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $109,046 per year, or $52.4 per hour.

Helpdesk Analyst

Wellington Steele & Associates

Rochester, NY

$40K - $55K/yr

Contractor

Re-posted 26 days ago

Job description

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees’ help desk related concerns are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC’s
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.

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