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Help Desk Associate Jobs in Rochester, NY (NOW HIRING)

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Associates degree in computer science, information technology, or a related field Bachelors degree ...

DiMarco Group

Help Desk Technician - Level 1

Rochester, NY · On-site

$20 - $24/hr

Associate degree in Information Technology, Computer Science, or a related field; equivalent work ... Experience using help desk or ticketing systems, preferably Halo. * Previous customer service or ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$13.75 - $17.75/hr

Front Desk Associate Monroe Med Spa we work hard to create a unique and elevated experience that is ... Establishing a relationship with local businesses to help expand our client base Schedule ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$19 - $21/hr

We are currently searching for a Front Desk Associate for our Rochester, NY location. In this ... Establishing a relationship with local businesses to help expand our client base Schedule ...

Monroe Medspa

Front Desk

Rochester, NY

$19 - $21/hr

We are currently searching for a Front Desk Associate for our Rochester, NY location. In this ... Establishing a relationship with local businesses to help expand our client base Schedule ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$13.75 - $17.75/hr

We are currently searching for a Front Desk Associate for our Rochester, NY location. In this ... Establishing a relationship with local businesses to help expand our client base Schedule ...

L3HHCM20

Associate, Logistics

Rochester, NY · On-site

$44K - $81K/yr

Job Title: Associate, Logistics Job Code: 40070 Job Location: Rochester, NY Job Schedule: 9/80 ... Performs help desk services providing Telephone support for vital equipment and problem resolution ...

MidTown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

... associates accountable for carrying out defined procedures and behaviors. * Help members with ... Maintain cleanliness of hospitality desk areas to contribute to an exceptional facility experience.

Midtown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

... associates accountable for carrying out defined procedures and behaviors. * Help members with ... Maintain cleanliness of hospitality desk areas to contribute to an exceptional facility experience.

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Rochester, NY

Help Desk Associate information

See Rochester, NY salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk associate in Rochester, NY is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What are popular job titles related to Help Desk Associate jobs in Rochester, NY? For Help Desk Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Rochester, NY look for? The top searched job categories for Help Desk Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Desk Associate jobs? Cities near Rochester, NY with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,053 per year, or $21.2 per hour.

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY • Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.

Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!

$25.00 - $28.85 Hourly

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