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It Helpdesk Manager Jobs in Rochester, NY (NOW HIRING)

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Transcat, Inc.

IT Support Supervisor

Rochester, NY · On-site

$80K - $90K/yr

The IT Support Supervisor ensures compliance with security policies, promotes user training, and manages support tools and systems. Responsibilities * Lead, motivate, and mentor the IT Helpdesk team ...

Just Solutions, Inc.

IT Help Desk Specialist

Fairport, NY · On-site

$26 - $36/hr

Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica ... You manage multiple tickets and calls, document resolutions thoroughly, and escalate issues ...

Stark Tech

IT Project Manager

Rochester, NY · On-site

$97.20K - $115K/yr

Job Summary : Stark Tech is a leader in facilities and energy solutions, and they are seeking an IT Project Manager to oversee the successful execution of IT projects. This role involves ...

StarkTech LLC Defunct

IT Project Manager

Rochester, NY · On-site

$97.20K - $114.90K/yr

IT Project Manager The IT Project Manager plays a critical role in driving the successful execution of IT projects by overseeing all phases from initiation through closure. This position is ...

Saxon Global

IT Project Manager

Farmington, NY · Hybrid

$97.10K - $114.90K/yr

Senior IT Project Manager The Senior IT Project Manager will serve in a Business Unit-aligned Platform Enablement role, responsible for managing a portfolio of multiple smaller IT initiatives with ...

Athena

IT Intern

Rochester, NY

$14.75 - $19.75/hr

Help implement security protocols * Work with the IT team and other departments * Collaborate with IT Manager and Director of Operations on IT-related projects * Ad-hoc duties as assigned * Other ...

Athena

IT Intern

Rochester, NY · On-site

$14.75 - $19.75/hr

Help implement security protocols * Work with the IT team and other departments * Collaborate with IT Manager and Director of Operations on IT-related projects * Ad-hoc duties as assigned * Other ...

InstantServe LLC

IT Specialist

Rochester, NY · On-site

... experience to help us succeed, we want to work with you! IT Specialists in this role get to ... Work alongside Service Delivery, and other IT team members, to move/add/change service delivery ...

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It Helpdesk Manager information

See Rochester, NY salary details

$37K

$82.7K

$122.8K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Rochester, NY is $82,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Rochester, NY? The most popular types of It Helpdesk jobs in Rochester, NY are:
What are popular job titles related to It Helpdesk Manager jobs in Rochester, NY? For It Helpdesk Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Rochester, NY look for? The top searched job categories for It Helpdesk Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for It Helpdesk Manager jobs? Cities near Rochester, NY with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 4% As Needed, 54% Full Time, 15% Part Time, and 27% Contract. Highlights an 68% Physical, and 32% Remote job distribution, with an average salary of $82,665 per year, or $39.7 per hour.

IT HELPDESK TECHNICIAN

ANTHONY L JORDAN HEALTH CORPORATION

Rochester, NY • On-site

$21.55 - $22.76/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Description

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. 


Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related requests and provides administrative and coordination support for IT operations. This role is responsible for ticket intake, basic troubleshooting, device preparation, inventory management, and vendor coordination to ensure efficient and timely resolution of user issues and continuity of operations.


If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients' quality of life, please consider our IT Helpdesk Technician opportunity.

Requirements

The IT Helpdesk Technician will ensure that:

IT support requests are managed efficiently and accurately to ensure timely resolution and minimal disruption to operations

IT equipment is prepared, deployed, and maintained in accordance with organizational standards

IT inventory and asset records are maintained in a complete and audit-ready manner 

Vendor coordination and external support activities are managed effectively to support timely issue resolution

After-hours support needs are addressed in accordance with established procedures


Education, Experience, Licenses and Certifications Required:

High school diploma or equivalent required 

Basic knowledge of Windows and Microsoft 365

Prior help desk or customer service experience preferred


Skills and Knowledge Required:

Basic troubleshooting and ticketing workflows

Customer service and communication

Basic hardware, software, printer, and peripheral support

Device setup, imaging, and inventory tracking 

Escalation procedures and vendor coordination 

Basic Microsoft 365 and endpoint support 


Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance. 


Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.  


About Jordan Health:

Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

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