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It Helpdesk Manager Jobs in Rochester, NY (NOW HIRING)

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Ibero American Action League

IT Supervisor

Rochester, NY · On-site

$93K - $114K/yr

Staff Management & Development * Supervise the IT Helpdesk Specialist. * Conduct one-on-one meetings, coaching, and mentoring at least once every two weeks. * Review workload distribution, ticket ...

New

RPI Print, Inc

IT Help Desk Technician

Rochester, NY · On-site

$18 - $22/hr

IT Help Desk Technician (Contract - Approximately 2 Month Assignment) RPI Print, a global leader in print-on-demand, is looking for a Seasonal/Temp Help Desk Tech to support our Seattle team. This ...

New

Hover

Senior IT Administrator

York, NY · On-site

Use of one or more common IT helpdesk systems to manage requests (Jira Service Management preferred), with experience improving usability and automation in that platform * Experience creating a ...

Loews Hotels & Co

IT Manager

Rochester, NY · On-site

$93K - $114K/yr

... IT Manager to lead and support the hotel's technology environment while ensuring systems reliability, security, and performance. In this role, you will oversee IT infrastructure, applications, and ...

New

Syntec Optics

IT Analyst

Rochester, NY · On-site

Follow IT security policies and report potential security risks. * Assist with access control management and compliance-related tasks. Qualifications * Associate's or Bachelor's degree in Information ...

TEKsystems

IT Associate

Rochester, NY · On-site

$20 - $23/hr

... laptop support, help desk services, and the development and administration of online donor ... Monitor and manage software licenses and usage * Support, maintain, upgrade, and troubleshoot ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Rochester, NY

It Helpdesk Manager information

See Rochester, NY salary details

$37K

$82.7K

$122.9K

How much do it helpdesk manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for it helpdesk manager in Rochester, NY is $82,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Rochester, NY?

The most popular types of It Helpdesk jobs in Rochester, NY are:

What are popular job titles related to It Helpdesk Manager jobs in Rochester, NY?

For It Helpdesk Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Rochester, NY look for?

The top searched job categories for It Helpdesk Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for It Helpdesk Manager jobs?

Cities near Rochester, NY with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $82,702 per year, or $39.8 per hour.

IT Helpdesk Technician

Rochester, NY • On-site

Acura of Rochester
Motor Vehicle Manufacturing • 201 - 500 employees
Learn more about Acura of Rochesterexternal

$40K - $60K/yr

Full-time

Re-posted 21 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Would you like to work for an award-winning business that values exceptional customer service, as well as high-employee satisfaction? Do you want to begin a career that utilizes your talent, which will take you as far as you want to go? Then don't look any further, because you've found just that with Garber Automotive Group.
Position Description
Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk tickets, phone calls and email requests for technical support. Must be familiar with a variety of IT concepts, practices, and procedures.
Primary Responsibilities
  • Maintain Help Desk queue on a daily basis
  • Interaction and communication with all end users
  • Setup and configuration of newly hired employee's
  • Install, maintain and support workstations, laptops, thin clients, printers, scanners, phones, mobile devices and related equipment
  • Maintain stock of IT consumables (toner, cables, batteries, etc.)
  • May perform other duties as required
Specific Skills/Abilities
  • Experience with Microsoft Operating Systems, Microsoft Office including Outlook
  • Ability to train end users on computer basics when called upon
  • Good listening, communication and interpersonal skills
  • Highly motivated and ready to work in a fast paced environment
  • Great problem solving and decision making ability
  • Ability to work independently as needed and as part of a team
  • Must be willing to be flexible in work hours to get projects or maintenance done if needed
Work Environment and Physical Demands
  • The normal work environment is typical of a business office, automotive dealership and automotive repair facility.
  • The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear.
  • The IT Helpdesk Technician must occasionally lift or move up to 50 pounds.
  • While performing the regular duties of the position, the Helpdesk Technician may be exposed to the risk of electrical shock, and possible exposure to toxic or caustic chemicals. The Helpdesk Technician must be able to wear safety equipment and follow safety instructions.
Education/Experience
Bachelor's degree in computer science, computer information systems, or related area is preferred or equivalent combination of education and experience
Pay Range & Compensation Details
Pay is from $40,000 - $60,000 per year. Rate of pay for this position is dependent on relevant skills & experience.
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