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It Helpdesk Manager Jobs in Rochester, NY (NOW HIRING)

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and document incidents, service requests, and resolutions within the IT ticketing system ... of IT Service Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting ...

TEKsystems c/o Allegis Group

IT Support Analyst

Pittsford, NY · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and document incidents, service requests, and resolutions within the IT ticketing system ... of IT Service Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting ...

US Navy

Information Technology Professional

Hemlock, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Honeoye, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Batavia, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Churchville, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Brockport, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Walworth, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Rochester, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Holley, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Bloomfield, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Hilton, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Lakeville, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Fairport, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

ComTec Solutions

Director, IT Services

Rochester, NY · On-site

$125K - $165K/yr

Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: Provides overall direction and guidance to the IT Services department with the purpose of ...

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and document incidents, service requests, and resolutions within the IT ticketing system ... of IT Service Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting ...

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Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Rochester, NY

It Helpdesk Manager information

See Rochester, NY salary details

$37K

$82.7K

$122.9K

How much do it helpdesk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for it helpdesk manager in Rochester, NY is $82,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Rochester, NY?

The most popular types of It Helpdesk jobs in Rochester, NY are:

What are popular job titles related to It Helpdesk Manager jobs in Rochester, NY?

For It Helpdesk Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Rochester, NY look for?

The top searched job categories for It Helpdesk Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for It Helpdesk Manager jobs?

Cities near Rochester, NY with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,665 per year, or $39.7 per hour.

Internal IT Administrator

ComTec Solutions LLC

Rochester, NY

$21 - $36/hr

Full-time

Re-posted 9 days ago

Job description

Description

THIS IS AN ON-SITE POSITION


JOB SUMMARY:

 The Internal IT Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.


The position ensures reliable, secure day-to-day IT operations.


REPORTS TO: Director of Finance

DIRECT REPORTS: None


ESSENTIAL FUNCTIONS:

  1. INTERNAL IT OPERATIONS
  • Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
  • Manage user lifecycle (onboarding/offboarding, permissions, account administration).
  • Deploy and support laptops, desktops, mobile devices, and peripherals.
  • Perform patching, upgrades, refresh cycles, and routine system maintenance.
  • Monitor system performance, security, and backups.
  • Maintain accurate documentation of configurations and procedures.
  • Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT

  • Serve as primary internal IT support resource (Tier 1-3).
  • Manage ticket intake, resolution, documentation, and escalation.
  • Provide professional support to employees at all levels.
  • Identify and reduce recurring technical issues.
  • Provide occasional after-hours support as needed.

3. SUCCESS MEASURES

  • Stable and secure internal IT environment
  • Timely issue resolution and high employee satisfaction
  • Reduction in recurring support issues
  • Successful rollout and adoption of new technologies
  • Measurable operational improvements


ADDITIONAL RESPONSIBILITIES:

  • Adhere to departmental policies for reporting and managing requests and change control
  • Maintain daily timesheet and expense report entries and submit them accurately and timely
  • Other duties as required


Requirements

TECHNICAL SKILLS & EXPERIENCE:

Strong working knowledge of:

  • Microsoft Windows Server
  • Microsoft Active Directory (AD, DNS, Group Policy)
  • Microsoft 365 & Exchange
  • Microsoft Intune
  • Windows Desktop OS
  • VPN and remote access solutions
  • Endpoint security platforms
  • Backup and disaster recovery systems
  • Wi-Fi and LAN networking fundamentals
  • HP and Dell hardware environments
  • Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.


SOFT SKILLS & COMPENTENCIES:

  • Strong technical troubleshooting skills
  • Organized and process-oriented
  • Clear communicator
  • Strategic thinker with hands-on execution ability
  • Independent, accountable, and collaborative


EDUCATION & QUALIFICATIONS:

Qualifications

  • 3-5+ years of progressive IT experience
  • Strong systems administration background
  • Experience supporting Microsoft 365 and Windows environments
  • Experience implementing or evaluating new technologies preferred
  • Associate or Bachelor's degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent


WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

  • Primarily office-based work using standard computer equipment
  • Ability to remain calm and effective during time-sensitive situations
  • Occasional evening or weekend work as needed
  • Valid driver's license and reliable transportation


Apply