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It Helpdesk Manager Jobs in Rochester, NY (NOW HIRING)

Job Title: Specialist, IT Project Manager Job Code: 38061 Job Location: (On Site) Melbourne, FL ... Help facilitate Portfolio Management process working with management and business to understand ...

If you enjoy helping customers feel confident about their technology while delivering top-notch ... Ability to manage multiple repair tasks and prioritize effectively * Professional and friendly ...

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It Helpdesk Manager information

See Rochester, NY salary details

$37K

$82.7K

$122.8K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Rochester, NY is $82,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Rochester, NY? The most popular types of It Helpdesk jobs in Rochester, NY are:
What job categories do people searching It Helpdesk Manager jobs in Rochester, NY look for? The top searched job categories for It Helpdesk Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for It Helpdesk Manager jobs? Cities near Rochester, NY with the most It Helpdesk Manager job openings:
Infographic showing various It Helpdesk Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 4% As Needed, 54% Full Time, 15% Part Time, and 27% Contract. Highlights an 68% Physical, and 32% Remote job distribution, with an average salary of $82,665 per year, or $39.7 per hour.

Specialist, IT Project Manager

L3HHCM20

Rochester, NY

$77.50K - $144.50K/yr

Other

Medical, Retirement, PTO

Posted 7 days ago


Job description

Job Title: Specialist, IT Project Manager  

Job Code: 38061

Job Location: (On Site) Melbourne, FL; Greenville, TX; Rochester, NY;  Waco, TX; Salt Lake City, UT; or Rockwall, TX

Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

Job Description:

As the IT Project Manager, you will be expected to have the leadership and project management skills required to lead medium to large scale infrastructure, applications, and security projects consisting of IT and functional business area resources located around the world.  Ability to direct, inspire, and guide teams to successful execution.  Lead with courage, confidence, passion, and commitment. Exhibit Entrepreneurial leadership skills. You will also be expected to understand and apply advanced processes and methods used with an IT organization to support the project management methodology lifecycle.

As the IT Project Manager your role is to plan, execute, and finalize projects according to strict deadlines and budgets in a matrix environment. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. You will also define the project's tasks and oversee quality control throughout the project life cycle.

Essential Functions:

  • Develop full-scale project plans, timelines and associated communications documents to effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Direct and manage project development from initiating to closing through management of scope, time, cost, quality, resources, communications, risks, changes, and issues
  • Develop and deliver status reports, proposals, requirements documentation, and presentations
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Initiate and oversee all aspects of vendor management including the development of the Statement of Work and all aspects of communications and delivery
  • Help facilitate Portfolio Management process working with management and business to understand project priority, resourcing, and planning
  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
  • Coach, mentor, motivate and encourage project team members and contractors and influence them to take proactive action and accountability for their assigned work.

Qualifications:

  • Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
  • Minimum of 4 years of direct work experience in a project management capacity, including all aspects of project management and execution.

Preferred Additional Skills:

  • Familiarity with PMI's Project Management Methodology, Software Development Lifecycle, and Agile/Scrum Framework.
  • Certifications in Project Management strongly desired (PMP) strongly preferred
  • Strong familiarity with project management software, such as Microsoft Project and/or Project Online.
  • Experience with cloud services and cloud security (e.g., Microsoft Azure)
  • PM experience in testing processes to include use-case creation and tracking results
  • Ability to conform to shifting priorities, demands and timelines
  • Build, develop, and foster any business relationships vital to the success of the project
  • Develop best practices, tools, and templates for project execution and management

In compliance with pay transparency requirements, the salary range for this role in NYC areas is $68,000- $126,000. The salary range for this role in New York state is $77,500- $144,500.This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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