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Remote It Helpdesk Jobs in Rochester, NY (NOW HIRING)

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

Associates degree in computer science, information technology, or a related field Bachelors degree ... remote workforce, and an Employee Assistance Plan, just to name a few! If you feel this is the ...

Larimer Law

Document Review Attorney

Mendon, NY · On-site +1

$28/hr

Larimer Law in Upstate, NY is hiring remote Attorneys for new matters. THE COMPANY: Larimer Law ... Our company works with cutting-edge software and information technology to deliver best-in-class ...

Larimer Law PLLC

Document Review Attorney

Mendon, NY · Remote

$28/hr

Larimer Law in Upstate, NY is hiring remote Attorneys for new matters. THE COMPANY: Larimer Law ... Our company works with cutting-edge software and information technology to deliver best-in-class ...

Just Solutions

MSP - Tech Solutions Consultant

Fairport, NY · On-site +1

$50K - $100K/yr

Hybrid in-office/remote schedule * Ability to take charge of your earnings and have greater control ... helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Rochester, NY

Remote It Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do remote it helpdesk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote it helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Rochester, NY? The most popular types of It Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Remote It Helpdesk jobs in Rochester, NY? For Remote It Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Rochester, NY look for? The top searched job categories for Remote It Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote It Helpdesk jobs? Cities near Rochester, NY with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Rochester, NY as of July 2026, with employment types broken down into 26% Locum Tenens, 56% Full Time, 12% Part Time, 2% Contract, and 4% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.
Consultative Sales Representative - Cloud & IT Solutions

Consultative Sales Representative - Cloud & IT Solutions

CADimensions, Inc.

Rochester, NY • Remote

$65K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

At CADimensions, we believe great sales is about more than closing deals. It is about building trusted partnerships and helping customers solve real challenges. As a Consultative Sales Rep focused on Cloud & IT Solutions, you will help customers modernize infrastructure, improve security, enable collaboration, and support growth through technology solutions delivered through our partner, Advance2000.

This role is focused exclusively on Cloud & IT Solutions and is ideal for someone who enjoys consultative selling, building relationships, uncovering customer challenges, and translating technical solutions into business value.

WHAT YOU WILL DO
  • BUILD RELATIONSHIPS & GROW ACCOUNTS
    • Serve as a trusted advisor for existing CADimensions customers by identifying opportunities to improve infrastructure, security, collaboration, and IT operations
    • Build strong relationships with decision makers, IT leaders, engineering teams, operations leaders, and executives
    • Conduct regular customer outreach, account reviews, and follow-up meetings to uncover new opportunities
  • DRIVE NEW BUSINESS OPPORTUNITIES
    • Generate new opportunities through existing customer relationships, outbound prospecting, referrals, networking, marketing campaigns, and events
    • Prospect and develop new logo opportunities focused exclusively on Cloud & IT Solutions
    • Maintain a healthy sales pipeline and consistently move opportunities forward
  • LEAD A CONSULTATIVE SALES PROCESS
    • Conduct discovery meetings to understand customer workflows, operational challenges, infrastructure needs, and business objectives
    • Identify customer challenges related to cloud infrastructure, cybersecurity, remote collaboration, disaster recovery, CAD hosting, and managed IT services
    • Recommend tailored solutions aligned to customer goals and business outcomes
    • Educate customers on the operational and financial benefits of cloud infrastructure and managed services
  • OWN THE SALES PROCESS
    • Manage opportunities through the full sales cycle from prospecting through close
    • Develop proposals, pricing, presentations, and solution recommendations
    • Maintain accurate activity tracking, pipeline management, forecasting, and opportunity updates within HubSpot CRM
    • Partner closely with technical teams, marketing, and leadership to deliver a seamless customer experience
WHAT WE OFFER
  • Compensation: This position offers a guaranteed base salary plus a performance-driven bonus structure, with expected total annual compensation ranging from $65,000 to $120,000 annually based on experience, performance, and results.
  • Comprehensive Benefits: Health, dental, vision, 401k, life insurance and more.
  • Award-Winning Culture: A workplace culture that has been repeatedly recognized as a great place to work.
  • Training and Development: Access to training and development opportunities to help you grow and succeed.
  • Career Growth: Opportunities for advancement within a dynamic and innovative company.

ABOUT YOU
  • 2+ years of experience in B2B sales, consultative selling, or solution selling
  • Experience selling cloud services, managed IT services, infrastructure solutions, cybersecurity solutions, or SaaS products
  • Strong relationship-building, communication, and presentation skills
  • Ability to understand customer challenges and position technical solutions effectively
  • Comfortable learning new technologies and developing knowledge around cloud solutions, cybersecurity, and managed IT services
  • Experience managing pipelines, opportunities, and CRM activities
  • Self-motivated, organized, and comfortable managing multiple priorities
  • Ability to travel 25%-50% of the time for customer meetings, trade shows, and events
BONUS POINTS IF YOU HAVE
  • Familiarity with manufacturing, engineering, architecture, or industrial business environments
  • Experience with HubSpot or other CRM platforms

ABOUT US 
CADimensions, Inc. is the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. We partner with industry leaders to offer state-of-the-art CAD software, 3D printing technologies, and comprehensive consulting services. Our mission is to empower our clients to bring their visions to life by enhancing efficiency and fostering creativity. Whether it's through advanced design services, cutting-edge additive manufacturing, or expert training and support, CADimensions is dedicated to driving success and innovation for our customers. Join us and be a part of a dynamic team that is shaping the future of engineering and manufacturing. 

Visit us at CADimensions to learn more about our products and services.

EQUAL OPPORTUNITY EMPLOYER
CADimensions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic.