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Overnight It Helpdesk Jobs in Rochester, NY (NOW HIRING)

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Description Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of ...

Brown University

IT Support Consultant

Holley, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remains attentive to Engineering Help Tickets, phone calls, andwalk-ins and effectively balances ... IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI ...

L3Harris Technologies

IT Support Technician

Rochester, NY

$68K - $127K/yr

  • Medical

  • Retirement

  • PTO

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ... wide IT projects. * Ensure adherence to IT governance, cybersecurity best practices, data ...

US Navy

Information Technology Professional

Hemlock, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Honeoye, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Batavia, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Churchville, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Brockport, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Walworth, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Lakeville, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Holley, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Rochester, NY

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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Overnight It Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do overnight it helpdesk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for overnight it helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What does an overnight IT helpdesk do?

An Overnight IT Helpdesk provides technical support to users and resolves computer and network issues during nighttime hours. They monitor systems, respond to service requests, and troubleshoot problems such as software glitches, connectivity issues, or hardware failures. Overnight helpdesk staff ensure businesses maintain 24/7 operations by addressing technical incidents outside of regular business hours, often escalating more complex issues to higher-level support as needed.

What are some common challenges faced by overnight IT helpdesk professionals, and how can they be managed?

Overnight IT helpdesk professionals often encounter unique challenges, such as handling urgent technical issues with limited on-site support and working during non-traditional hours, which can impact work-life balance. They may need to troubleshoot problems independently or coordinate with daytime teams to resolve complex incidents. To manage these challenges, strong problem-solving skills, clear documentation, and effective communication with colleagues across shifts are essential. Many organizations also offer shift differentials and support resources to help overnight staff maintain productivity and well-being.

What are the key skills and qualifications needed to thrive as an overnight IT helpdesk professional?

To thrive as an Overnight IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and a background in IT support or a related certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and network monitoring software is typically required. Strong problem-solving abilities, effective communication, and patience are critical soft skills for assisting users and resolving issues during off-peak hours. These competencies ensure continuous IT support, minimize downtime, and maintain business operations overnight.

What is the difference between Overnight It Helpdesk vs Help Desk Technician?

AspectOvernight It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft certifications
Work EnvironmentNight shifts, remote or on-site supportDay shifts, on-site or remote support
Industry UsageIT support, technical troubleshootingIT support, customer service
Search IntentNight support roles, 24/7 IT helpDaytime troubleshooting, user support

Overnight It Helpdesk roles focus on providing technical support during night shifts, often requiring specific certifications and experience with remote troubleshooting. Help Desk Technicians typically work during daytime hours, assisting users with hardware and software issues. Both roles involve technical skills, but differ mainly in work hours and shift timing.

What are the most commonly searched types of It Helpdesk jobs in Rochester, NY?

The most popular types of It Helpdesk jobs in Rochester, NY are:

What are popular job titles related to Overnight It Helpdesk jobs in Rochester, NY?

For Overnight It Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Overnight It Helpdesk jobs in Rochester, NY look for?

The top searched job categories for Overnight It Helpdesk jobs in Rochester, NY are:

Overnight It Helpdesk jobs near you
Infographic showing various Overnight It Helpdesk job openings in Rochester, NY as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

IT Helpdesk Technician

Garber Honda

Rochester, NY • On-site

$40K - $60K/yr

Full-time

Re-posted 21 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Would you like to work for an award-winning business that values exceptional customer service, as well as high-employee satisfaction? Do you want to begin a career that utilizes your talent, which will take you as far as you want to go? Then don't look any further, because you've found just that with Garber Automotive Group.
Position Description
Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk tickets, phone calls and email requests for technical support. Must be familiar with a variety of IT concepts, practices, and procedures.
Primary Responsibilities
  • Maintain Help Desk queue on a daily basis
  • Interaction and communication with all end users
  • Setup and configuration of newly hired employee's
  • Install, maintain and support workstations, laptops, thin clients, printers, scanners, phones, mobile devices and related equipment
  • Maintain stock of IT consumables (toner, cables, batteries, etc.)
  • May perform other duties as required
Specific Skills/Abilities
  • Experience with Microsoft Operating Systems, Microsoft Office including Outlook
  • Ability to train end users on computer basics when called upon
  • Good listening, communication and interpersonal skills
  • Highly motivated and ready to work in a fast paced environment
  • Great problem solving and decision making ability
  • Ability to work independently as needed and as part of a team
  • Must be willing to be flexible in work hours to get projects or maintenance done if needed
Work Environment and Physical Demands
  • The normal work environment is typical of a business office, automotive dealership and automotive repair facility.
  • The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear.
  • The IT Helpdesk Technician must occasionally lift or move up to 50 pounds.
  • While performing the regular duties of the position, the Helpdesk Technician may be exposed to the risk of electrical shock, and possible exposure to toxic or caustic chemicals. The Helpdesk Technician must be able to wear safety equipment and follow safety instructions.
Education/Experience
Bachelor's degree in computer science, computer information systems, or related area is preferred or equivalent combination of education and experience
Pay Range & Compensation Details
Pay is from $40,000 - $60,000 per year. Rate of pay for this position is dependent on relevant skills & experience.
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