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Overnight It Helpdesk Jobs in Rochester, NY (NOW HIRING)

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Transcat, Inc.

IT Support Supervisor

Rochester, NY · On-site

$80K - $90K/yr

Position Summary The IT Support Supervisor is responsible for overseeing the daily operations of the IT Helpdesk, ensuring timely and effective resolution of technical issues, and maintaining high ...

Just Solutions, Inc.

IT Help Desk Specialist

Fairport, NY · On-site

$26 - $36/hr

Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26-$36 per hour, based on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM ...

Athena

IT Intern

Rochester, NY

$14.75 - $19.75/hr

The IT Intern will provide support to the Information Technology department. The IT Intern will ... Help document IT procedures and user manuals * Assist in monitoring and resolving connectivity ...

Athena

IT Intern

Rochester, NY · On-site

$14.75 - $19.75/hr

The IT Intern will provide support to the Information Technology department. The IT Intern will ... Help document IT procedures and user manuals * Assist in monitoring and resolving connectivity ...

InstantServe LLC

IT Specialist

Rochester, NY · On-site

... experience to help us succeed, we want to work with you! IT Specialists in this role get to ... Work alongside Service Delivery, and other IT team members, to move/add/change service delivery ...

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Overnight It Helpdesk information

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$12

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$33

How much do overnight it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight it helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight IT Helpdesk professional, and why are they important?

To thrive as an Overnight IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and a background in IT support or a related certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and network monitoring software is typically required. Strong problem-solving abilities, effective communication, and patience are critical soft skills for assisting users and resolving issues during off-peak hours. These competencies ensure continuous IT support, minimize downtime, and maintain business operations overnight.

What are some common challenges faced by overnight IT helpdesk professionals, and how can they be managed?

Overnight IT helpdesk professionals often encounter unique challenges, such as handling urgent technical issues with limited on-site support and working during non-traditional hours, which can impact work-life balance. They may need to troubleshoot problems independently or coordinate with daytime teams to resolve complex incidents. To manage these challenges, strong problem-solving skills, clear documentation, and effective communication with colleagues across shifts are essential. Many organizations also offer shift differentials and support resources to help overnight staff maintain productivity and well-being.

What does an Overnight IT Helpdesk do?

An Overnight IT Helpdesk provides technical support to users and resolves computer and network issues during nighttime hours. They monitor systems, respond to service requests, and troubleshoot problems such as software glitches, connectivity issues, or hardware failures. Overnight helpdesk staff ensure businesses maintain 24/7 operations by addressing technical incidents outside of regular business hours, often escalating more complex issues to higher-level support as needed.

What is the difference between Overnight It Helpdesk vs Help Desk Technician?

AspectOvernight It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft certifications
Work EnvironmentNight shifts, remote or on-site supportDay shifts, on-site or remote support
Industry UsageIT support, technical troubleshootingIT support, customer service
Search IntentNight support roles, 24/7 IT helpDaytime troubleshooting, user support

Overnight It Helpdesk roles focus on providing technical support during night shifts, often requiring specific certifications and experience with remote troubleshooting. Help Desk Technicians typically work during daytime hours, assisting users with hardware and software issues. Both roles involve technical skills, but differ mainly in work hours and shift timing.

What are the most commonly searched types of It Helpdesk jobs in Rochester, NY? The most popular types of It Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Overnight It Helpdesk jobs in Rochester, NY? For Overnight It Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Overnight It Helpdesk jobs in Rochester, NY look for? The top searched job categories for Overnight It Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Overnight It Helpdesk jobs? Cities near Rochester, NY with the most Overnight It Helpdesk job openings:
Overnight It Helpdesk jobs near you

IT HELPDESK TECHNICIAN

ANTHONY L JORDAN HEALTH CORPORATION

Rochester, NY • On-site

$21.55 - $22.76/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Description

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. 


Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related requests and provides administrative and coordination support for IT operations. This role is responsible for ticket intake, basic troubleshooting, device preparation, inventory management, and vendor coordination to ensure efficient and timely resolution of user issues and continuity of operations.


If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients' quality of life, please consider our IT Helpdesk Technician opportunity.

Requirements

The IT Helpdesk Technician will ensure that:

IT support requests are managed efficiently and accurately to ensure timely resolution and minimal disruption to operations

IT equipment is prepared, deployed, and maintained in accordance with organizational standards

IT inventory and asset records are maintained in a complete and audit-ready manner 

Vendor coordination and external support activities are managed effectively to support timely issue resolution

After-hours support needs are addressed in accordance with established procedures


Education, Experience, Licenses and Certifications Required:

High school diploma or equivalent required 

Basic knowledge of Windows and Microsoft 365

Prior help desk or customer service experience preferred


Skills and Knowledge Required:

Basic troubleshooting and ticketing workflows

Customer service and communication

Basic hardware, software, printer, and peripheral support

Device setup, imaging, and inventory tracking 

Escalation procedures and vendor coordination 

Basic Microsoft 365 and endpoint support 


Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance. 


Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.  


About Jordan Health:

Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

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