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Entry Level It Support Jobs in Rochester, NY (NOW HIRING)

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Entry Level It Support information

See Rochester, NY salary details

$11

$18

$25

How much do entry level it support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for entry level it support in Rochester, NY is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What job makes $10,000 a month without a degree?

An entry-level IT support role typically does not pay $10,000 a month without experience or advanced certifications. High-paying tech roles such as software developers, cloud engineers, or cybersecurity specialists can reach that level, often requiring specialized skills, certifications, or experience rather than a degree. These positions may involve working with tools like AWS, Cisco, or Microsoft, and often demand continuous learning and skill development.

What types of technical issues do Entry Level IT Support professionals typically handle on a daily basis?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

How to get into IT support with no experience?

Entry-level IT support roles often require basic knowledge of computer hardware, software, and troubleshooting. Gaining relevant skills through online courses, certifications like CompTIA A+, and hands-on practice can improve your chances; internships or volunteering can also provide practical experience.

Is IT support a good entry-level job?

IT support is a common entry-level role that provides foundational technical skills, such as troubleshooting hardware and software issues, and often requires certifications like CompTIA A+. It offers opportunities for career growth into specialized IT fields and typically involves working in office or help desk environments. The role can be suitable for those interested in technology and customer service.

What is the easiest entry-level IT job?

An entry-level IT support role is often considered one of the easiest entry points into the IT field, as it typically involves basic troubleshooting, hardware setup, and customer service. These positions usually require foundational knowledge of computer systems, and certifications like CompTIA A+ can help candidates qualify. The work environment is often help desk or technical support centers, with standard daytime hours.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Specialist, and why are they important?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What are entry level IT support jobs?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Rochester, NY? The most popular types of It Support jobs in Rochester, NY are:
What are popular job titles related to Entry Level It Support jobs in Rochester, NY? For Entry Level It Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Rochester, NY look for? The top searched job categories for Entry Level It Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level It Support jobs? Cities near Rochester, NY with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,173 per year, or $18.4 per hour.
IT Support Specialist

IT Support Specialist

APD Engineering & Architecture, PLLC

Fairport, NY • On-site

$65K - $75K/yr

Full-time

Posted 12 days ago

Job description

IT Support Specialist
Department: Information Technology
Employment Type: Full Time
Location: Fairport, New York
Reporting To: Director of IT
Compensation: $65,000 - $75,000 / year
Description
Seeking a confident, self-starter to assist our technology department in keeping our nationally recognized Architecture & Engineering firm running. The IT Support Specialist candidate we seek must be highly motivated, able to handle multiple tasks efficiently, and detail oriented. Individuals must also have strong organizational and prioritizing skills. The technology staff at APD works closely in a team-based environment to provide solutions for our client-serving staff to operate efficiently. If you can manage your individual responsibilities while working together in a collaborative effort with others - you're the team member we are looking for! This position is ideal for someone early in their IT career who is looking to grow their technical skills while supporting a professional business environment.
Key Responsibilities
Responsibilities Include
• Entry-level IT support position with direct interaction with internal architectural and engineering staff.
• Create, document, escalate, and resolve internal issues and problems within our networking environment courteously and professionally.
• Monitor assigned tickets and tasks and provide service or escalation as necessary.
• Provide desktop, software, account management, and basic network support, including user account administration, password resets, email setup, software installation, and related troubleshooting.
• Deliver technical support over the phone and in person in our Fairport, NY office.
• Perform remote and onsite maintenance and support services.
• Support workstation deployments, employee onboarding and offboarding, equipment replacements, technology rollouts, and operational IT projects under the direction of senior IT staff.
• May include standing, lifting to 50 lbs., bending, sitting, or twisting.
Skills, Knowledge and Expertise
Minimum Qualifications
• Associate degree, technical training, relevant certifications, or equivalent experience in Information Technology preferred.
• Basic understanding of Microsoft 365, Active Directory, Windows networking concepts, and general IT troubleshooting. Exposure to DNS, DHCP, Group Policy, firewalls, or email systems is a plus.
• Working knowledge of computer and networking equipment.
• Proficient in Microsoft Windows and Office products.
• Strong troubleshooting skills with Windows workstations and common business software.
• Ability to organize, multi-task, and manage & own issues through resolution.
Preferred Qualifications
• Previous experience in technical support, customer service, help desk, internships, or similar technical roles is a plus.
• Experience creating scripts, automating tasks, or working with basic programming concepts is a plus.
• Experience supporting business software, CAD applications, or professional office environments is a plus.
• Familiarity with remote support tools, endpoint security software, or basic Linux administration is a plus.

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