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Contract Desktop Support Jobs in Rochester, NY (NOW HIRING)

TEKsystems

IT Service Desk Analyst 1

Rochester, NY

$18 - $20.50/hr

Description On a day-day basis, this individual will act as both the Level 1 & Level 2 IT support, ... Common computer user issues... - Remote connections (desktop/VPN) - Hardware Issues within Units ...

TEKsystems

IT Service Desk Analyst 1

Rochester, NY

$18 - $20.50/hr

Description On a day-day basis, this individual will act as both the Level 1 & Level 2 IT support, ... Common computer user issues... - Remote connections (desktop/VPN) - Hardware Issues within Units ...

Varsity Tutors

Quickbooks Tutor

Rochester, NY · Remote

$18 - $40/hr

Deep knowledge of QuickBooks Online and Desktop for small business accounting including chart of ... Varsity Tutors does not contract in: Alaska, California, Colorado, Delaware, Hawaii, Maine, New ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

Summary: This position supports the Utilization Management (UM) workflows by providing ... Experience with using a desktop computer in a professional environment, preferably with Microsoft ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

Summary: This position supports the Utilization Management (UM) workflows by providing ... Experience with using a desktop computer in a professional environment, preferably with Microsoft ...

All JobsContract Desktop Support JobsContract Desktop Support Jobs in Rochester, NY

Contract Desktop Support information

See Rochester, NY salary details

$9

$26

$45

How much do contract desktop support jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for contract desktop support in Rochester, NY is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract Desktop Support specialist, and why are they important?

To thrive as a Contract Desktop Support specialist, you need solid knowledge of hardware troubleshooting, operating systems, and network fundamentals, often backed by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and software deployment platforms is typically required. Strong customer service, problem-solving abilities, and effective communication skills help you resolve issues efficiently and build trust with end-users. These skills ensure minimized downtime, high user satisfaction, and smooth daily operations in diverse organizational environments.

What are some common challenges faced by Contract Desktop Support professionals, and how can they best address them?

Contract Desktop Support professionals often encounter challenges such as quickly adapting to new IT environments, managing diverse hardware and software setups, and balancing multiple support requests. Success in this role requires strong troubleshooting skills, effective time management, and excellent communication to clearly explain technical issues to users. Building rapport with full-time staff and proactively familiarizing yourself with the organization's systems can help contract professionals integrate smoothly and provide high-quality support.

What is the difference between Contract Desktop Support vs Help Desk Technician?

AspectContract Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentContract-based, on-site or remote, client sitesHelp desk, call centers, remote support
Employer & IndustryIT service providers, consulting firmsCorporate IT departments, MSPs
Common Search IntentContract Desktop Support vs Help Desk Technician

Contract Desktop Support and Help Desk Technician roles often overlap in certifications and work environments, but Contract Desktop Support typically involves short-term contracts providing on-site or remote technical assistance directly to clients. Help Desk Technicians usually work within a company's internal IT team, focusing on remote support and troubleshooting. Both roles require similar skills but differ mainly in employment type and scope of work.

What is a Contract Desktop Support specialist?

A Contract Desktop Support specialist is an IT professional hired on a temporary or project basis to provide technical assistance to users within an organization. Their main responsibilities include installing, troubleshooting, and maintaining computer hardware, software, and peripheral devices. They resolve user issues either remotely or onsite, ensuring minimal disruption to business operations. These specialists may also assist with system upgrades, network connectivity, and security protocols as needed. As contract workers, they are typically employed for a set period or for specific projects rather than as full-time permanent staff.
What are the most commonly searched types of Desktop Support jobs in Rochester, NY? The most popular types of Desktop Support jobs in Rochester, NY are:
What are popular job titles related to Contract Desktop Support jobs in Rochester, NY? For Contract Desktop Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Contract Desktop Support jobs in Rochester, NY look for? The top searched job categories for Contract Desktop Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Contract Desktop Support jobs? Cities near Rochester, NY with the most Contract Desktop Support job openings:
Contract Desktop Support jobs near you
Infographic showing various Contract Desktop Support job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 21% Part Time, 1% Temporary, and 14% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $55,402 per year, or $26.6 per hour.
Support Technician

Support Technician

PSG Global Solutions

West Henrietta, NY • On-site

Other

Re-posted 20 days ago

Job description

Job Description

Job Title : Support Technician

Location : West Henrietta, NY

Working Hours : FT

Contract Length : 6-month contract


Job Description :

Under general supervision, the IT Specialist, Desktop Support provides and maintains high level technical support on operating systems, network protocols and specific application packages in response to end-user requests. Position is of a fully competent level and must have strong interpersonal skills to analyze user problems and requirements and make recommendations to satisfy the identified issues. Must complete assignments/projects as assigned by the End User Support Services Site Manager. 


Within the scope of the Organizational Unit:

- Support the mission objectives of the organizational unit

- Work according to operational procedures and Alstom IT security policies

- Ensure that the services meet their Service Level Agreement/Operational Level Agreement targets

- Implement all operational changes in accordance with procedures utilizing appropriate tools and test equipment

- Investigate, diagnose, progress and action all operational events, alarms, incidents and requests to the agreed quality and targets, ensuring that issues are escalated and all records are updated in a timely fashion

- Undertake routine preventative measures and housekeeping tasks and implement, maintain and monitor security and functioning of IT infrastructure and assets as required

- Ensure that the physical environment is maintained and secure according to safety and security requirements

- Manage the installation and inventory of hardware and software as necessary

- Contribute to root cause analysis

- Develop and maintain operational documentation and procedures

- Enforce a strong commitment to standards and process within the team

- Assist the Team Leader and organizational unit manager as appropriate in any mission of his/her request

- Provide support to other organizational units as necessary to provide for, and improve delivery of, IT services

- Be flexible to adjust the working time to operational constraints (Standby, on duties, picket, travel)

- Propose appropriate actions for improving the delivery of his/her services from a quality and cost perspective


Qualifications - External

- College Certificate or equivalent (Up to 18 months of job-related training beyond high school, e.g., vocational, business, or technical school, DEP).

- Knowledge on trouble shooting and Customer enquiries.

- 2 years experience in IT infrastructure preferably in an internal environment.

- Experience with ITIL Best practice would be an advantage.


Additional Information

Be prioritized, send your resumes to sgsantos @ psgglobalsolutions.com (please remove spaces in rhwiwas]]]]]]

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