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Desktop It Support Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Support Specialist

Fairport, NY

$20 - $25/hr

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Support Specialist ! If you enjoy ... Strong troubleshooting skills across desktops, laptops, and mobile devices * Experience with ...

Transcat, Inc.

IT Support Supervisor

Rochester, NY · On-site

$80K - $90K/yr

Position Summary The IT Support Supervisor is responsible for overseeing the daily operations of ... Strong proficiency in PC hardware and software troubleshooting, including desktops, laptops ...

Anthony L. Jordan Health

IT Support Technician

Canandaigua, NY · On-site

$20.50 - $28/hr

IT Support Technician The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health ...

Anthony L. Jordan Health

IT Support Technician

Rochester, NY · On-site

$21.25 - $29/hr

IT Support Technician The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health ...

InstantServe LLC

IT Specialist

Rochester, NY · On-site

... support and service delivery: Regarding the maintenance and repair and deployment of desktops ... Work alongside Service Delivery, and other IT team members, to move/add/change service delivery ...

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Desktop It Support information

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$10

$24

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How much do desktop it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop it support in Rochester, NY is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop IT Support specialist, and why are they important?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by Desktop IT Support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What are Desktop IT Support professionals?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What jobs make $3,000 a month without a degree?

For a Desktop IT Support role, earning $3,000 a month typically requires experience, certifications like CompTIA A+ or Network+, and a full-time schedule. Entry-level positions may start lower, but with skills in troubleshooting, hardware, and software, it is possible to reach or exceed this income level over time.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are popular job titles related to Desktop It Support jobs in Rochester, NY? For Desktop It Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop It Support jobs in Rochester, NY look for? The top searched job categories for Desktop It Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop It Support jobs? Cities near Rochester, NY with the most Desktop It Support job openings:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Rochester, NY as of May 2026, with employment types broken down into 3% Locum Tenens, 8% As Needed, 38% Full Time, 13% Part Time, 35% Contract, and 3% Nights. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $49,928 per year, or $24 per hour.
IT Support Specialist

IT Support Specialist

Just Solutions

Fairport, NY

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Support Specialist!


If you enjoy helping customers feel confident about their technology while delivering top-notch technical solutions, this role was designed for you. Apply now and bring your people skills and tech expertise together.


THE BASICS

Pay:

  • $20–$25 per hour

Schedule:

  • Full-Time
  • Monday through Friday from 8:00 AM to 5:00 PM

Benefits:

  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

YOUR DAY AS AN IT SUPPORT SPECIALIST

As our IT Support Specialist, you'll spend your day bridging the gap between technical problem-solving and customer confidence, starting with device intake and clear front-desk communication before diving into hands-on diagnostics and repairs. You'll troubleshoot hardware and software issues, install and configure operating systems and applications, and perform upgrades or system builds with precision. Along the way, you'll carefully document your work, prioritize repair tickets, support data backup and recovery needs, maintain an organized workspace, collaborate with fellow technicians, and occasionally assist with on-site hardware support, ensuring every customer interaction ends with trust, and every system leaves working better than before.


WHAT WE NEED FROM OUR IT SUPPORT SPECIALIST

  • Hands-on experience in diagnosing and repairing computer hardware and software
  • Strong troubleshooting skills across desktops, laptops, and mobile devices
  • Experience with Windows and macOS operating systems
  • Ability to perform hardware repairs and upgrades such as RAM, storage, screens, and components
  • Familiarity with software installation, system configuration, and basic networking concepts
  • Strong attention to detail with accurate documentation skills
  • Ability to manage multiple repair tasks and prioritize effectively
  • Professional and friendly customer interaction skills

Preferred qualifications include experience with iOS and Android devices.


A LITTLE ABOUT US: JUST SOLUTIONS, INC.

Just Solutions, Inc. is built on the belief that great technology starts with great people. For more than 25 years, we've been providing comprehensive IT solutions designed to help businesses operate smarter, faster, and more securely. Our work covers everything from cloud services and network design to security enhancements and system performance, offering true end-to-end support. What sets us apart is our commitment to innovation, collaboration, and service excellence. We empower our team with the tools, trust, and opportunities they need to solve complex challenges and drive meaningful technological progress every day.


WE CAN'T WAIT TO HEAR FROM YOU!

Ready to join a company that values both technical expertise and customer care? Apply today to get started with our fast, simple, mobile-friendly initial application process! We work to make it easy to take the next step whenever it's convenient for you.


Must have the ability to pass a background check

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