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Desktop It Support Jobs in Rochester, NY (NOW HIRING)

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as ...

Innovative Solutions

IT Support Analyst

Rochester, NY

$65K - $65K/yr

You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as ...

Just Solutions

IT Support Specialist - MSP

Fairport, NY · On-site

$26 - $36/hr

Join Just Solutions, Inc. in Fairport, NY as a full-time IT Support Specialist (MSP) and play a key role in supporting our customers across Western New York, from Utica to Buffalo. We offer a ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 40831 Job Location: Rochester, NY Job Schedule: 9/80 ... We are seeking an experienced and proactive IT Support Technician to provide advanced on-site ...

L3HHCM20

IT Remote Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ... wide IT projects. * Ensure adherence to IT governance, cybersecurity best practices, data ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Rochester, NY

Desktop It Support information

See Rochester, NY salary details

$10

$24

$37

How much do desktop it support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for desktop it support in Rochester, NY is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.78 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

For a Desktop IT Support role, AI tools are increasingly used to automate routine tasks such as password resets and troubleshooting common issues. However, human support remains essential for complex problems, customer service, and personalized assistance, making AI a complement rather than a replacement for tech support professionals.

Is desktop support a good entry-level job?

Desktop IT support is often considered a good entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and may lead to advanced IT roles with experience and certifications like CompTIA A+ or Network+.

What are Desktop IT Support professionals?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and often certifications like CompTIA A+.

What is the highest salary for desktop support?

The highest salaries for desktop IT support specialists can exceed $70,000 annually, especially for those with advanced certifications, extensive experience, or in high-demand regions. Senior roles or those with specialized skills in network troubleshooting or security may earn higher compensation. Salary varies based on location, industry, and level of expertise.

What are the key skills and qualifications needed to thrive as a Desktop IT Support specialist, and why are they important?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are some common challenges faced by Desktop IT Support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
What are popular job titles related to Desktop It Support jobs in Rochester, NY? For Desktop It Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop It Support jobs in Rochester, NY look for? The top searched job categories for Desktop It Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop It Support jobs? Cities near Rochester, NY with the most Desktop It Support job openings:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Rochester, NY as of July 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 7% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $49,928 per year, or $24 per hour.
IT Support Analyst

IT Support Analyst

Innovative Solutions

Rochester, NY • On-site

$65K - $65K/yr

Full-time

Posted 13 days ago

Job description

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared queue on time and on SLA. You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as your experience grows. In this role, you'll work directly with customers and internal teams to deliver clear, timely communication throughout the life of every ticket - ensuring issues are resolved efficiently, customer satisfaction stays high, and our operational runbooks keep improving along the way.
What You'll Do:
  • Assist customers via email, phone, and chat to troubleshoot and resolve day-to-day IT issues
  • Provide clear, concise, and timely communication to internal and external stakeholders throughout the life of a ticket
  • Proactively detect, troubleshoot, and resolve issues affecting customer systems, coordinating with and escalating to Engineering when necessary
  • Monitor a shared ticket queue and work tickets in order of priority and urgency, meeting SLA commitments
  • Provide hands-on desktop and end-user support (hardware, software, Microsoft 365) for our traditional IT services customers
  • Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your experience grows
  • Leverage a growing library of operational runbooks to help solve problems and identify opportunities to improve them
  • Provide off-hours support on a rotational basis

Required Skills:
  • 1-3 years of related IT experience
  • Ability to clearly follow processes and procedures, and make sound decisions
  • Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar
  • Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business applications)
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Exposure to cloud platforms (AWS or similar) is a plus, but not required - we'll teach you the rest
  • A positive attitude, a passion for dealing with customers, and a knack for problem solving

Preferred:
  • You enjoy digging into customer problems and driving them to a successful resolution
  • You know your limits and aren't afraid to escalate or ask for help
  • You're curious about cloud computing, AI, and the broader tech industry, and eager to keep learning
  • You communicate clearly and professionally, even when a customer is frustrated
  • You stay organized and manage your time well across a busy ticket queue
  • You're comfortable supporting both traditional on-prem IT and cloud-based environments, and motivated to grow your AWS skills over time

$65,000 - $65,000.01 a year
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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