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Night Shift Desktop Support Manager Jobs in Rochester, NY

Mindlance

Desktop Support

Rochester, NY · On-site

Technical Support Specialist The candidate for this position will provide technical support for ... Administer corporate mobile device management solution * Maintain platform security and compliance ...

Service Global

Desktop Support EUC L1

Webster, NY · On-site

Provide support for customer-approved end user devices such as desktops, laptops, and printers ... Knowledge management (SOPs, Troubleshooting Guide) * Inventory management for client Locations

Danta Technologies

IT Field Service Support

Batavia, NY · On-site

Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone ... shift arrangement • Support inline with contracted business working hours • Provide site ...

New

L3HHCM20

IT Customer Service

Rochester, NY

$52.50K - $97.50K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

McDonald's

Late Night Closer

Rochester, NY · On-site

$16.75/hr

Must be available 7pm thru 3am and clean up to support restaurant late night operations. In ... Our overnight shift starts at 11 pm, and our customers love to see smiling faces! We are looking ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52.50K - $97.50K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

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Night Shift Desktop Support Manager information

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How much do night shift desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for night shift desktop support manager in Rochester, NY is $35.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Night Shift Desktop Support Manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

How does a Night Shift Desktop Support Manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What does a Night Shift Desktop Support Manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

What are popular job titles related to Night Shift Desktop Support Manager jobs in Rochester, NY? For Night Shift Desktop Support Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Night Shift Desktop Support Manager jobs in Rochester, NY look for? The top searched job categories for Night Shift Desktop Support Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Night Shift Desktop Support Manager jobs? Cities near Rochester, NY with the most Night Shift Desktop Support Manager job openings:
Night Shift Desktop Support Manager jobs near you
Desktop Support

Desktop Support

Mindlance

Rochester, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Specialist

The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Tasks include but not limited to:

  • Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets)
  • Onboarding new staff (equipment deployment)
  • Offboarding staff
  • Training state staff
  • Providing support for issues that need to be escalated and completed in a timely manner
  • Utilize PowerShell scripting to maximize productivity of platform management
  • Administer corporate mobile device management solution
  • Maintain platform security and compliance in alignment with agency's cyber security program to protect data
  • Test Group Policies and updates for endpoint OS
  • Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components
  • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
  • Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes
  • Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination
  • Monitor, measure, and test current/new infrastructure products and services
  • Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations
  • Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation
  • Use of remote access technologies (VPN, terminal services)
  • Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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About Mindlance

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Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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