Night Shift Desktop Support Manager Jobs in Rochester, NY

Description

Provide day‑to‑day technical support for desktops, laptops, mobile devices, and peripherals across office and manufacturing environments

Troubleshoot Windows operating systems, Microsoft 365 applications, and related productivity tools

Support user account management, permissions, and security policies

Collaborate closely with IT team members, production supervisors, engineers, and end users to resolve issues quickly and minimize downtime

Maintain, deploy, and update hardware, including imaging devices, replacing components, and performing routine maintenance

Troubleshoot network connectivity issues and escalate more complex problems to the appropriate teams

Document procedures, incidents, and resolutions to improve team knowledge and operational efficiency

Ensure all work aligns with safety protocols and manufacturing standards

Required Qualifications

Proven experience as a Desktop Technician, IT Support Specialist, or similar role

Strong proficiency with Microsoft technologies, including Windows OS, Microsoft 365, Teams, and Active Directory

Experience collaborating with cross‑functional teams and communicating effectively with both technical and non‑technical users

Ability to work comfortably in a manufacturing environment, including on the production floor

Solid understanding of hardware troubleshooting, imaging tools, and device lifecycle management

Strong problem‑solving skills and a customer‑focused mindset

Skills

Desktop, Windows 10, Support, Troubleshooting, Hardware, Windows, Customer service, Technical support, Deployment, Help desk, Office 365, Help desk support, Windows 7, O365, Ticketing system

Job Type & Location

This is a Contract position based out of Webster, NY.

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Webster,NY.

This position is anticipated to close on Aug 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.