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Night Shift Desktop Support Manager Jobs in Rochester, NY

You'll lead a team of production employees and coordinate directly with the night maintenance crew ... People Management You'll coach employees, address attendance and performance issues directly, and ...

Yard Jockey Night Shift

Lakeville, NY · On-site

$18.75 - $24.25/hr

Summary The Yard Jockey position is responsible for safely moving, staging, and organizing trailers within the yard to support production and logistics operations using CDL A Tractor Trailers. This ...

Night Auditor

Henrietta, NY · On-site

$18.50/hr

Accurately close shift by getting appropriate approval signatures and authorization codes ... Serve as Manager On Duty when required. * Work on laundry during the downtime. * Set up guest ...

Showing results 41-60

Night Shift Desktop Support Manager information

See Rochester, NY salary details

$14

$35

$59

How much do night shift desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for night shift desktop support manager in Rochester, NY is $35.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What does a night shift desktop support manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

How does a night shift desktop support manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What are the key skills and qualifications needed to thrive as a night shift desktop support manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

What job categories do people searching Night Shift Desktop Support Manager jobs in Rochester, NY look for?

The top searched job categories for Night Shift Desktop Support Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Night Shift Desktop Support Manager jobs?

Cities near Rochester, NY with the most Night Shift Desktop Support Manager job openings:

Facilities Technician (Starlink/Akoustis) - Night Shift

SpaceX

Canandaigua, NY

$20 - $35/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago


SpaceX rating

8.7

Company rating: 8.7 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies


Job description

FACILITIES TECHNICIAN (STARLINK/AKOUSTIS) - NIGHT SHIFT

Akoustis is now operating as a wholly owned subsidiary of SpaceX providing industry leading RF filters using patented XBAW technology to help drive the mission of making human life multi-planetary, while also connecting the world through Starlink. Our work helps further the impact that Starlink is already making on millions of users around the world, while allowing us to broaden that reach dramatically and continue connecting the unconnected here on earth.

This position will provide maintenance, support, coordination, repair, and general facilities services to our Akoustis Facility in Canandaigua New York. You will operate as a point of contact for general maintenance across the facility while working in collaboration with the Facilities Management team.

RESPONSIBILITIES: 

  • Maintain and repair HVAC support equipment on facilities systems including chillers, boilers, RO/DI systems, process vacuum systems, air compressors, air handlers, condenser pumps, cooling towers, valves, pumps, filters, etc.
  • Perform inspections and repairs to site interior and exterior areas to include walls, floors, fixtures, roofing systems, lighting, etc.
  • Assemble, install, repair and maintain pipes, fittings, heating, water, and drainage systems according to specifications and plumbing codes
  • Present information statuses for all critical facility equipment
  • Perform hands-on disassembly, inspection, reporting, cleaning, troubleshooting, reassembly, and testing of pumps and other mechanical equipment
  • Ensures the proper disposal of hazardous and controlled waste in compliance with regulations and guidelines

BASIC QUALIFICATIONS:

  • High school diploma or equivalency certificate
  • 2+ years of facilities maintenance experience

PREFERRED SKILLS AND EXPERIENCE:

  • Knowledge of HVAC, plumbing, electrical safety, pneumatic principles, pipefitting, rotating machinery (pumps, air compressors, etc.), and mechanical fasteners is highly preferred
  • Familiarity with Metasys or similar Building Automation Systems software
  • Experience operating forklifts, scissor lifts, and fall protection equipment
  • Proficiency with Microsoft Outlook and Teams
  • Strong written and verbal communication skills is highly preferred

ADDITIONAL REQUIREMENTS:

  • Must have a valid driver's license
  • Must be able to lift 50 lbs. unassisted
  • Must be able to stand for long periods of time, climb up and down ladders, bend, grasp, sit, pull, push, stoop, and stretch as required to perform the functions of this position
  • This position is 100% onsite at our Canandaigua, NY facility
  • Due to the facility transitioning to 24/7 operations, the work schedule for this position will evolve after training:
    • You will start with standard daytime hours during training: 8:00 AM - 5:00 PM (Monday - Friday)
    • C-Shift: 6:00 PM - 6:00 AM (Sunday - Tuesday and every other Wednesday) - eligible for 15% shift differential  
    • D-Shift: 6:00 PM - 6:00 AM (Thursday - Saturday and every other Wednesday) - eligible for 15% shift differential 

COMPENSATION AND BENEFITS: 

Pay range:     
Akoustis Facilities Technician: $20.00 - $35.00/hour     

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. 
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law. 


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About SpaceX

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US