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Desktop Support Jobs in Rochester, NY (NOW HIRING)

Mindlance

Desktop Support

Rochester, NY · On-site

Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise ...

Service Global, Inc

Desktop Support EUC L1

Webster, NY · On-site

Provide support for customer-approved end user devices such as desktops, laptops, and printers. * Provide priority assistance to VIP users when feasible * Provide IMACD and administrative support ...

Service Global

Desktop Support EUC L1

Webster, NY · On-site

Provide support for customer-approved end user devices such as desktops, laptops, and printers. * Provide priority assistance to VIP users when feasible * Provide IMACD and administrative support ...

AA2IT

Desktop Support Technician II

Rochester, NY · On-site

$20 - $25.50/hr

Deskside Support Role Conversion Salary with benefits 23-27/ HR Top two skills: Deskside and Customer Service, M-F 8 am-5 PM CST. Depot support role troubleshooting of hardware and software images ...

L3HHCM20

IT Customer Service

Rochester, NY

$52.50K - $97.50K/yr

Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified ...

InterSources

Desktop Engineer

Canandaigua, NY · On-site

Support device imaging and deployments using Microsoft Intune, Autopilot, Jamf, and SCCM. * Handle imaging, configuration, and testing of new hardware before rollout. * Work with the Accenture ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52.50K - $97.50K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

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How much do desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support in Rochester, NY is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.42 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Rochester, NY? The most popular types of Desktop Support jobs in Rochester, NY are:
What are popular job titles related to Desktop Support jobs in Rochester, NY? For Desktop Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Rochester, NY look for? The top searched job categories for Desktop Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Support jobs? Cities near Rochester, NY with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Rochester, NY as of May 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $47,151 per year, or $22.7 per hour.
Desktop Support

Desktop Support

Mindlance

Rochester, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Specialist

The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Tasks include but not limited to:

  • Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets)
  • Onboarding new staff (equipment deployment)
  • Offboarding staff
  • Training state staff
  • Providing support for issues that need to be escalated and completed in a timely manner
  • Utilize PowerShell scripting to maximize productivity of platform management
  • Administer corporate mobile device management solution
  • Maintain platform security and compliance in alignment with agency's cyber security program to protect data
  • Test Group Policies and updates for endpoint OS
  • Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components
  • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
  • Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes
  • Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination
  • Monitor, measure, and test current/new infrastructure products and services
  • Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations
  • Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation
  • Use of remote access technologies (VPN, terminal services)
  • Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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