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Desktop Support Jobs in Rochester, NY (NOW HIRING)

Service Global, Inc

Desktop Support EUC L1

Webster, NY · On-site

Provide support for customer-approved end user devices such as desktops, laptops, and printers. * Provide priority assistance to VIP users when feasible * Provide IMACD and administrative support ...

GDR Defense

Desktop Support in Rochester, NY

Rochester, NY · On-site

$40 - $45/hr

Desktop Support Duration: 30 Months+ Location: Rochester, NY Anticipated Frequency and Locations for Travel: Travel will be required to approximately 25-30 DOL sites across Central and Western New ...

Robert Half

Help Desk/Desktop Support Analyst

Rochester, NY · On-site

$19.79 - $22.91/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT service coordination and front-line technical assistance in Rochester, New York. This Contract to Permanent position is ...

L3HHCM20

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified ...

L3Harris

IT Customer Service

Rochester, NY

$52K - $97K/yr

Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

Just Solutions

Service Desk Technician

Fairport, NY

$26 - $36/hr

Provide desktop support in person, over the phone, and remotely, using sound judgment and effective decision-making * Perform scheduled remote maintenance and follow established service desk ...

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Desktop Support information

See Rochester, NY salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for desktop support in Rochester, NY is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like freelance software developers, sales managers, or specialized trades such as electricians or plumbers with experience. Success in these fields typically depends on skills, certifications, or building a strong client base rather than formal education.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level certifications. Examples include certain consulting roles, senior executive positions, specialized medical practitioners, or high-end freelance professionals in fields like law, finance, or technology. These roles often involve complex responsibilities and may require long hours or significant expertise.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Rochester, NY? The most popular types of Desktop Support jobs in Rochester, NY are:
What are popular job titles related to Desktop Support jobs in Rochester, NY? For Desktop Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Rochester, NY look for? The top searched job categories for Desktop Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Support jobs? Cities near Rochester, NY with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Rochester, NY as of June 2026, with employment types broken down into 80% Full Time, 7% Part Time, 10% Contract, and 3% Summer. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $47,418 per year, or $22.8 per hour.

Desktop Support EUC L1

Service Global, Inc

Webster, NY • On-site

Full-time

Posted 19 days ago

Job description

Job Description:
The scope of the work is mentioned below:
  • Onsite support
  • Break-fix support
  • IMACD Services
  • Onsite end-user software support services
  • Deskside software Support
  • Refresh & Disposal
  • Hands & Feet Support
  • Warehouse and Technology Support Services

Service Description
  • Provide support for customer-approved end user devices such as desktops, laptops, and printers.
  • Provide priority assistance to VIP users when feasible
  • Provide IMACD and administrative support-hands and feet for the client. Locations during local business hours for the end-user computing, print and file server, IP telephony, and video conferencing systems.
  • Third-party vendor (TPV) and OEM coordination for PCs, laptops, and printers.
  • Provide hands-and-feet support on demand for the audiovisual room system in coordination with the collaboration team.
  • Provide hands-and-feet support for the IP telephony end-user device, i.e IP telephone, when required.
  • Onsite Support Services: IMACD, hardware break/fix support, deskside software support, refresh & disposal, hands & feet support
  • Service Requests and IMACDs
  • Hardware break/fix support of customer-provided end-user devices.
  • Hands and Feet Support for Server Break/Fix.
  • End-User Desk-Side Support.
  • Knowledge management (SOPs, Troubleshooting Guide)
  • Inventory management for client Locations
  • The onsite support services shall be provided during local business hours.
  • Fluency in the local language as per the geographical and cultural requirement and English speaking to a good standard.
  • Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds, and changes for all EUC equipment, software, and related services for the customer.
  • Coordinate, plan, and schedule IMACDs with all affected IT functions

Mandatory Skills
Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications

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